Case 10.3 – Servant Leadership Takes Flight
1. What type of servant leader behaviors did Herb Kelleher exhibit in starting the airline? Based on Northhouse (2013) behavior descriptions, I would state Herb Kelleher displayed the following behaviors: conceptualizing in which he understood the organization mission and intricacies which created value for Southwest. Herb helped Colleen to grow and succeed, which allowed Colleen to achieve her goals.
What about Colleen Barrett?
Colleen established the Golden Rule as the company slogan and ethically, industrialized a paradigm that …show more content…
With the outcomes, followers at Southwest are able to grow and have a societal impact on the customers they serve. For example, Colleen who was a poor girl from rural Vermont started as Herb’s secretary, became vice president of administration, then executive vice president of customers, and then president and chief operating officer (Northhouse, 2013). In addition, these outcomes allowed Southwest employees/followers to go beyond their basic requirements of their duties and tend to the needs of their customers (ex: feeding hungry children on the delayed