Apply metrics to gain information on customer loyalty and retention, revenue, margins, overhead, productivity ratios and customer acquisitions can be done to give you an assessment of your progress. Taking surveys of customer’s experiences dealing with you can provide a view on your current level of success. Gaining new customers for a nonprofit is essential to have a chance for gaining more funding dollars. One way to do this is through capacity building, which increases organizational capacity, “ which in turn influences organizational effectiveness, which in turn influences program performance, which may have some impact on public confidence.” (Light, 2004). Understanding the customer’s train of thought and what drives them to believe in your organization is key. The customer service department employees need to be trained how to track the responsiveness of their
Apply metrics to gain information on customer loyalty and retention, revenue, margins, overhead, productivity ratios and customer acquisitions can be done to give you an assessment of your progress. Taking surveys of customer’s experiences dealing with you can provide a view on your current level of success. Gaining new customers for a nonprofit is essential to have a chance for gaining more funding dollars. One way to do this is through capacity building, which increases organizational capacity, “ which in turn influences organizational effectiveness, which in turn influences program performance, which may have some impact on public confidence.” (Light, 2004). Understanding the customer’s train of thought and what drives them to believe in your organization is key. The customer service department employees need to be trained how to track the responsiveness of their