The listener should be able to focus fully on the person and the person’s tone of voice. Tone of voice portrays emotion, so if the listener is distracted by checking text messages or daydreaming, missing out on the emotional content behind the words being spoken would be an issue. If there seems to be a disconnection, reflect what has been said by paraphrasing what all is remembered. "What I'm hearing is," or "Sounds like you are saying," are great ways to pick up the conversation from where the listener was lost. The listener should never interrupt the speaker with other situations. Also, the listener should provide feedback to let the speaker know he/she is paying attention and is there to comfort the speaker.
Often when communicating, nonverbal signals are used. Nonverbal communication/ body language uses facial expressions, gestures, eye contact, posture, tone of voice, and even muscle tension and breathing to express feelings or emotions. If you say one thing, your body language should reinforce what you said. For example, you cannot say “yes” and shake your head “no”. Also, if the speaker is crying or upset, a simple pat on the back will express a sense of