Moving into this role moved me to a leader now responsible for the overall operations and service deliveries of our contracted outsourced vendors and as well as customer account management. I am responsible for facilitating formal meetings with our vendors twice a week to discuss actual performance result compared to goal, forecasting/scheduling constraints, impacts to service, and holding them accountable for any deliverables. Every month I facility meetings with each of our customers with an audience of analysts, directors, chief information officers, and other to discuss our monthly service performance (actuals vs. goals). If there are concerns I provide documented action plans of the corrective actions that we have put in place and the monitoring requirements going forward until resolved. I also present an overall performance of my centers to my direct peers, directors, and vice president providing a holistic view of the health of the business at any critical actions or improvements that are in
Moving into this role moved me to a leader now responsible for the overall operations and service deliveries of our contracted outsourced vendors and as well as customer account management. I am responsible for facilitating formal meetings with our vendors twice a week to discuss actual performance result compared to goal, forecasting/scheduling constraints, impacts to service, and holding them accountable for any deliverables. Every month I facility meetings with each of our customers with an audience of analysts, directors, chief information officers, and other to discuss our monthly service performance (actuals vs. goals). If there are concerns I provide documented action plans of the corrective actions that we have put in place and the monitoring requirements going forward until resolved. I also present an overall performance of my centers to my direct peers, directors, and vice president providing a holistic view of the health of the business at any critical actions or improvements that are in