This implies that the patient services staff (PFS) is supposed to have complete and correct information regarding the patient (Souza & McCarty, 2007). However, according to Sutter Health, this posed a challenge for customary payment system where a large amount of the client payment information was processed in the back end. The system also needed that the PFS staff should ask for money from self pay clients even though the PFS were not familiar with this condition under the customary system. This was because the PFS had to wait until the back end section had processed client information and offered a breakdown of the patient payment details (Souza & McCarty, 2007). This became a dreary duty for a hospital accounting department and for the patients who were forced to wait for a long period of time prior to obtaining services. Hence, the ineffectiveness of the customary payment system did not only result in low revenue collections, but also in low quality
This implies that the patient services staff (PFS) is supposed to have complete and correct information regarding the patient (Souza & McCarty, 2007). However, according to Sutter Health, this posed a challenge for customary payment system where a large amount of the client payment information was processed in the back end. The system also needed that the PFS staff should ask for money from self pay clients even though the PFS were not familiar with this condition under the customary system. This was because the PFS had to wait until the back end section had processed client information and offered a breakdown of the patient payment details (Souza & McCarty, 2007). This became a dreary duty for a hospital accounting department and for the patients who were forced to wait for a long period of time prior to obtaining services. Hence, the ineffectiveness of the customary payment system did not only result in low revenue collections, but also in low quality