A3a. Reference List
Butao, R., Reyes, L. J., Azrak, B., Balkin, J., De Jesus, F. M., Listowsky, L., & Laine, R. (2010). Hitting Two Birds With One Bullet: Bedside Shift Reporting. JOGNN: Journal Of Obstetric, Gynecologic & Neonatal Nursing, 39S50-1. doi:10.1111/j.1552-6909.2010.01121
Chaboyer, W., McMurray, A., & Wallis, M. (2010). Bedside nursing handover: a case study. International Journal of Nursing …show more content…
Consumer advocates encourage tying patient satisfaction and opinions to payments made to health care providers from Medicare and Medicaid in anticipation of improving care provided to patients. In 2012 the Centers for Medicare & Medicaid Services (CMS) made a change in the reimbursement rates by pooling a 1% accumulation of Medicare funds that have been withheld from hospitals payments; in order to pay qualifying hospitals bonus payouts. Qualifying hospitals can receive these bonus payouts from Medicare if they score above average on selected measures in patient satisfaction surveys, thus tying patient’s perception of care to hospital reimbursement. “But many hospital officials are wary, arguing the scores don’t necessarily reflect the quality of the care and are influenced by factors beyond their control” (Rau, 2011). This factor lead to a study performed by Tobiano et al. (2013), that included in-depth interviews and field notes, along with observations of bedside shift reporting. Patients acknowledged that bedside handover communication was a more personalized approach in their health care causing them to feel that their health care was important to the nurses. Moving to the bedside shift report has caused hospital stays and incidence of falls to decrease, according to a study by Sherman, et al. (2013). A survey conducted by Street et al. (2012), revealed that during an audit over a 5 month period, there was an increase in mobility and safety check by 38%, primary survey of patients increased by 17%, charts checked for accuracy and ongoing orders increased by 14%. The aforementioned increases reflect that bedside shift reporting is not only beneficial to the patient, but to the staff and hospital as it improves patient safety and