Marriott is a business hotel and therefore, the full occupancy of the hotel on …show more content…
Considering the cost to be incurred when a customer fails to get a room and they had booked, the firm would consider absorbing the return customers (Pereira, 2016). However, for the customers who are not return customers, they were supposed be offered with transport services to other hotels and offer gratuity to them. For the return customers who made more than 45 appearances in a year in the hotel, they were supposed to be offered with $200 cash and two free stays for the next times they visit Marriott hotels. That shows that the costs incurred in making that decision is high. In order to reduce the cost incurred in the decision which is supposed to be made, then the hotel facility has to consider taking the reservations to the people who have Marquis