Universal Studios has two parks, five resorts, and an entertainment district called Universal City Walk. Already, we can see the comparison; Disney World is massive compared to Universal. When it comes to immersing yourself in the worlds each park has set up, Disney has Universal beat again. Whether you’re in the Emporium at Magic Kingdom, Villains in Vogue at Hollywood Studios, or Once Upon a Toy at Disney Springs, you are completely surrounded by theming and the atmosphere of each store. Each store has decorations from floor to ceiling appropriate to the theme and the cast members are wearing costumes to match. I found Universal to be successful in this immersion in only a few store. The Harry Potter stores, Honeyduke’s, Olivander’s, Weasley’s Wizard Wheezes were incredibly themed and completely enveloped guests into the Harry Potter universe. The few Simpsons stores that were at Universal were also immersive. When it comes to guest service, however, Disney is the clear winner. When we are working, we are encouraged to greet every guest we see – most stores have a door greeter dedicated to this – and we are encouraged to ask every guest if they need help with anything. We offer our name and have a conversation with the guest if they have
Universal Studios has two parks, five resorts, and an entertainment district called Universal City Walk. Already, we can see the comparison; Disney World is massive compared to Universal. When it comes to immersing yourself in the worlds each park has set up, Disney has Universal beat again. Whether you’re in the Emporium at Magic Kingdom, Villains in Vogue at Hollywood Studios, or Once Upon a Toy at Disney Springs, you are completely surrounded by theming and the atmosphere of each store. Each store has decorations from floor to ceiling appropriate to the theme and the cast members are wearing costumes to match. I found Universal to be successful in this immersion in only a few store. The Harry Potter stores, Honeyduke’s, Olivander’s, Weasley’s Wizard Wheezes were incredibly themed and completely enveloped guests into the Harry Potter universe. The few Simpsons stores that were at Universal were also immersive. When it comes to guest service, however, Disney is the clear winner. When we are working, we are encouraged to greet every guest we see – most stores have a door greeter dedicated to this – and we are encouraged to ask every guest if they need help with anything. We offer our name and have a conversation with the guest if they have