Fiserv is known for its financial services technology and services innovation, in addition to certain award-winning solutions for mobile and online banking, payments, data analytics, risk management and core account processing. Mostly Fiserv uses their own products, IT soft wares to facilitate the data ware housing, information management & business intelligence which helps to meet their business needs. Fiserv uses a broad range of products and services developed by them and third parties, mainly in the following domains:
CUSTOMER AND CHANNEL MANAGEMENT:
Fiserv is taking technology driven customer relationship management to a new level. Their customer relationship management can deliver solutions to support …show more content…
They not only identify the performance opportunities but also implement the solutions in utilizing them. They analyze the financial and market data for delivering the best business solutions. Here are some of the IO solutions it uses:
Business Intelligence Solutions:
Fiserv employs business intelligence solutions which integrates market analysis with expert advice that help them to maximize their franchise value. Some of the important solutions they are using are Business analyst- a fully integrated performance planning & navigation platform, CU analyst, Performance monitor etc.
Business Technology Services:
Through BTS, Fiserv differentiates it from its competitors by using the data to its advantage and simplifying information technology management. It offers various functions like Infrastructure services, Application services, Systems Integration, Testing, data Management and Analytics.
Enterprise Content …show more content…
Information relating to originations, general ledger, loans, deposits, customers, trusts, credit cards, payments and detailed transactions are examples of that may be contained within their data warehouse. Also, it can easily be extended to address their specific needs.
This Enterprise Data Warehousing tool integrates with many other application processing systems of Fiserv. Plus, data mappings were configured for various non-Fiserv third party systems such as account processing, trust, credit card systems and origination. This InformEnt tool has the flexibility to integrate with any data source.
InformEnt has access to their current and historic information at the enterprise, business, household, customer, organization, account and transactional levels. It also gives a 360-degree view of their customers and their households for customer interaction and additional analysis by the back office, sales, front line and marketing groups. InformEnt can also be deployed as a departmental solution to meet some specific needs and expand to other areas over time. Apart from Fiserv InformEnt is used by many other financial institutions including mortgage services, banks, credit unions and electronic service providers.