Organizations can build a culture of trust by acquiring honesty and integrity in workers’ interactions. According to Stephen R. Covey (1994), “Trust is the glue of life. It's an essential ingredient in effective communication. It's the foundational principle that holds all relationships.” It is a firm belief in the reliability, truth, ability or strength of someone or something. Trust is a word that must not be broken and must be taken good care of. When the trust was already put in a situation, you need to think not only twice but more of what you will about to do or perform. A trust will be applied merely in an individual especially when it talks about relationship towards other people, business, and law. In building trust, you need to be honest, show an integrity, loyalty and respect and make all of these as the center of the relationship towards all …show more content…
Cognitive trust is formed when we perceive someone or something as responsible, reliable and competent. Because they demonstrate these characteristics, we hold the ‘rational’ believe that we can trust them. In the business environment, a customer’s cognitive trust would determine their willingness to rely on a service provider’s competence and reliability. It could also determine an employee’s willingness to follow a manager’s orders, having confidence in the manager’s skill and capability.Examples of Cognitive Trust:
● Each Employee treats each other as a unique individual.
● Employees trust another employee because in has proven itself trustworthy.
● An employee following a Manager’s order that the worker trusts a manager’s skill and