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50 Cards in this Set
- Front
- Back
Most organization change is:
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Evolutionary
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Evolutionary change is:
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Gradual and small
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Which of the following is true:
(organizations and the environment) |
The environment changes more rapidly than the environment
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Organizations are generally built on an assumption of:
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Continuity and to continue to survive
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Organizations’ external environments are:
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Discontinuous and unpredictable
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The majority of books and article about organization change are:
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Regarding continuity and stabilization. Does not focus on discontinuous change
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Gladwell’s (2000) three phenomena for change are:
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(1) Contagiousness.
(2) Small causes can have big effects. (3) Change occurs in one dramatic moment, not gradually. |
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A “maven,” according to Gladwell (2000) is:
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A broker/collector of information
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“The stickiness factor” (Gladwell, 2000) involves:
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(1) The content of the message (use different mediums and tell a story)
(2) Having a narrative/story (3) The infectious agent itself and the epidemic |
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How people behave is determined, according to Lewin (1947):
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By the b=p/e - Interaction between personality and perception of environment
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When considering implementing organizational change, begin by focusing on the desired:
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Outcomes
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The time to plan for and bring about significant change is when:
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When the company is at the peak of it’s success
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According to Foster and Kaplan (2001):
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We are in age of discontinuity. Company lifespan is very short now.
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Which one of the following has the greatest impact on determining the fate of any business?
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Consumer
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Revolutionary and evolutionary change:
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Require different tools and techniques for success
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The three levels of organizational change are:
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(1) Individual
(2) Group (3) Total system |
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Which of the following of the following statements is true? (Organizational change)
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LOOK UP ANSWER! See Thomas' answer
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For organization change to be effective:
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Organization needs to change its basic strategy and its mission statement
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The process of organization change refers to:
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(1) Implementation
(2) Adoption (3) Sustainability |
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Burke’s organizational model of choice for effecting organization change is:
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(1) Grounded in open-systems thinking
(2) Both descriptive and prescriptive (3) Addresses both continuous and discontinuous change |
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Scientific management was based on which of the following principles?
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(1) Integration of science and worker
(2) Redivision of work (3) Data gathering (4) Worker selection and development |
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What was an unexpected finding of the Hawthorne studies?
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Illumination and productivity were not correlated - Significant because found work environment was not the only factor in worker satisfaction
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Industrial psychology:
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It’s primary thrust is testing - Along with studies on morals and efficiency
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Organization surveys can be used to:
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They can be used to find out what to change and provide information on organizations
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Which of the following teaches participants how their behaviors appear to others and how their behaviors impact others?
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Sensitivity training
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The approach to organization change known as organization development (OD) combines:
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Sensitivity training and sociotechnical systems
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Sociotechnical systems:
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Made up of:
(1) two independent systems: the technical system and social system, (2) work system, (3) work group, (4) Regulation, (5) complementary |
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Which of the following researchers determined that leadership’s two primary functions are the initiation of structure and consideration?
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Black and Mutten or fleizhmen
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To effect planned organization change, OD practitioners recommend using a systematic approach:
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Total systems view with clear steps and underlying set of humanistic values
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Which of the following is not a major consideration in planning and implementing organization change?
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(1) Coercive and
(2) Confrontational techniques |
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According to open system theory, organizations and their environments are:
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Strongly linked - Organizations are strongly dependent on their environment
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The open-system “input-throughput-output feedback loop” refers to:
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a feedback loop that connects output to input
-a bank loan (input) provide money to purchase raw materials (more input) so that a product can be made (transformation) and then sold (output) to consumers, and their payments provide money for further input, reactivating the cycle (biology/cell) |
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The best perspective to take when considering organization change is:
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Total-systems perspective
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Entropy, according to Katz & Kahn (1978) refers to:
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Organizations move towards death without external energy
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Steady state, according to Katz & Kahn (1978) refers to:
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The ration of energy exchange is constant
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Differentiation refers to:
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Specialization and division of labor
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In a systems sense, an organization’s success and effectiveness is based on:
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(1) Openness
(2) Selectivity |
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Capra’s three criteria for understanding life are:
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(1) Pattern
(2) Structure (3) Process |
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Process (as a criterion for understanding life) refers to:
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The activity involved in the continual embodiment of the system’s pattern of organization
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Dissipative structures:
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seeming paradox is the simultaneous existence of change and stability
-back and forth quality of order to chaos to a new order-meant by dissipative structure |
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Change occurs:
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Both:
(1) Incrementally (2) Radically |
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Equilibrium periods are associated with:
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Resistance:
(1) Cognition (2) Motivation (3) Obligation |
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Revolutionary periods are associated with:
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A. internal disruptions that pull subsystems out of alignment with each other or the environment
B. changes in the system’s environment that threaten its ability of obtain resources. |
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Organizations that success and survive are able to do so, most of the time, by:
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(1) Continually fixing problems
(2) Improving the way things are done |
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Continuous change, kaizen, and organizational learning are all examples of:
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Evolutionary change
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Which one of the following statements is most accurate about organization change?
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Refer to Thomas' answer
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An organization that focuses on a change in mission, strategy and/or culture is attempting:
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Revolutionary change
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An organization that focuses on realigning skills with jobs in a specific department is attempting:
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Evolutionary change
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The 1998 Predictive Model for Dime showed that employees’ perceptions of the Dimes’ performance were most positively related to:
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(1) Business environment
(2) Mission and strategy (3) Individual needs and values (4) Motivation |
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The “small professional services partnership” case example illustrates:
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Evolutionary change
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