Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
- 3rd side (hint)
organizational behavior (OB)
|
the study of the actions of people at work
|
|
|
Visible Aspects
|
strategies
objectives policies & procedures structure technology formal authority chain of command |
easier to address
|
|
Hidden Aspects
|
attitudes
perceptions group norms informal interactions interpersonal/intergroup conflicts |
harder to address
concerning how employees behave at work |
|
OB focuses on 3 major areas:
|
1. individual behavior
2. group behavior 3. organizational aspects |
|
|
1. individual behavior
|
attitudes
personality perception learning motivation |
work of psychologists
|
|
2. group behavior
|
norms
roles team building leadership conflict |
work of sociologists & social psychologists
|
|
3. organizational aspects
|
structure
culture human resource policies & practices |
|
|
Goals of OB:
|
a. explain
b. predict c. influence behavior |
a. explain why employees engage in some behaviors rather than others
b. predict how employees will respond to various actions and decisions c. influence how employees behave |
|
explain, predict influence WHICH behaviors?
6 Behaviors: |
1. employee productivity
2. absenteeism 3. turnover 4. organizational citizenship behavior (OCB) 5. job satisfaction 6. workplace misbehavior |
|
|
1. employee productivity
|
a performance measure of both efficiency and effectiveness
|
managers want to know what factors will influence the efficiency and effectiveness of employees
|
|
2. absenteeism
|
the failure to show up for work
|
difficult for work to get done when employees don't show up.
|
|
3. turnover
|
the voluntary or involuntary permanent withdrawal from an organization
|
problematic because it leads to increased recruiting, selection, and training costs as well as work disruptions
|
|
4. organizational citizenship behavior (OCB)
|
discretionary behavior that's not part of an employee's formal job requirements but that promotes the effective functional of the organization
|
examples:
helping others on one's work team volunteering for extended job activities avoiding unnecessary conflicts making constructive statements about one's work group and the org |
|
5. job satisfaction
|
an employee's general attitude toward his or her job
|
it is an attitude rather than a behavior
|
|
6. workplace misbehavior
|
any intentional employee behavior that is potentially harmful to the organization or individuals within the organization
|
shows up in 4 ways:
1. deviance 2. aggression 3. antisocial behavior 4. violence ex's: playing loud music just to irritate coworkers verbal aggression sabotage |