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100 Cards in this Set
- Front
- Back
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A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser’s home page. Joe brings the laptop to the repair center. Which of the following should the technician do FIRST?
A. Determine chain of custody B. Report through proper channels C. Be culturally sensitive D. Avoid being judgmental |
Report through proper channels |
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A technician needs to move servers from the storage room. When it comes to personal safety,which of the following should be performed?
A. Use a forklift B. Use the buddy system C. Use proper lifting techniques D. Use proper weight limitations |
Use proper lifting techniques |
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A user needs to secure a laptop to the desk during a trade show. Which of the following is the BEST option?
A. Cable/zip tie B. Laptop latch C. Screensaver password D. Cable lock |
Cable lock |
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Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions must be enabled on the laptop?
A. ICS B. Virtualization C. Bluetooth D. Wireless |
Bluetooth |
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Which of the following USB connector types can be commonly found on non-iOS mobile devices?(Select TWO).
A. Micro-SD B. A C. B D. mini E. micro |
mini and, micro |
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Which of the following encryption methods will support a key of up to 256-bits?
A. WPA B. AES C. TKIP D. WEP |
AES |
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Which of the following cable types is characterized by an insulated core wire covered with a braided shield?
A. STP B. CAT3 C. UTP D. RG-59 |
RG-59 |
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Which of the following is a way to disable wireless on a Windows laptop? (Select TWO).
A. Use the wireless switch on the laptop hardware B. Disable ‘connect to networks automatically’ in Wireless settings C. Connect the laptop to a wired network D. Disable Internet connection sharing E. Disable the wireless adapter in Device Manager |
Use the wireless switch on the laptop hardware and, Disable the wireless adapter in Device Manager |
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Which of the following is a feature of PCMCIA cards?
A. The drivers are always bundled with Windows B. They utilize PCI express architecture C. They contain error correcting memory D. They are hot swappable |
They are hot swappable |
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When changing the RAM on a laptop, in which of the following locations is the memory MOST likely to be found? (Select TWO). A. On the bottom of the laptop B. Under the touchpad C. Behind the LCD screen D. In the optic drive bay E. Under the keyboard |
On the bottom of the laptop and, Under the keyboard |
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Place the appropriate token next to each graphic.
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Place the appropriate token next to each graphic
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Drag and drop the following encryption standards to the appropriate wireless standard. Tokensmay be used more than once and all placeholders must be filled.
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Drag and drop the IP address next to the appropriate description.
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Which of the following expansion cards would MOST likely have the requirements of utilizing adirect auxiliary 6-pin power plug to operate properly?
A. PCI Express RAID card B. PCI Express video card C. PCI Express FireWire card D. PCI Express LAN card |
PCI Express video card |
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Which of the following panel types would allow for the THINNEST possible display monitor?
A. LED B. CRT C. DLP D. Plasma |
LED
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Which of the following would a technician MOST likely perform to prevent a tripping hazard?
A. Use an ESD mat B. Proper cable management C. Use plenum graded cable D. Proper documentation |
Proper cable management |
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Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall B. Router C. Switch D. Hub |
Hub |
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Which of the following features would hide internal IP addresses from the Internet?
A. Network Address Translation B. Port forwarding C. Quality of Service D. SSID broadcast |
Network Address Translation |
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Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer?
A. Two 500 GB SATA2 hard drives used in a JBOD array B. Two 500 GB SATA2 hard drives in a hardware RAID 0 C. Two 500 GB SATA2 hard drives in a hardware RAID 1 D. Two 500 GB SATA2 hard drives in a software RAID 0 |
Two 500 GB SATA2 hard drives in a hardware RAID 0 |
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Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Sales transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?
A. The Registry B. Device Manager C. Disk Management D. The BIOS |
The BIOS |
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Which of the following is an example of a Class A IP address?
A. 10.4.0.1 B. 169.254.0.1 C. 192.168.17.3 D. 254.200.53.5 |
10.4.0.1 |
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Joe, a customer, states that since the new firewall has been installed, he has not been able tosend email. Which of the following ports on the firewall should be checked?
A. 21 B. 25 C. 110 D. 443 |
25 |
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When installing additional RAM for a laptop, which of the following would MOST likely be used?
A. PC card B. SODIMM C. DIMM D. PCMCIA |
SODIMM |
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A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by:
A. A malfunctioning printer. B. Drivers designed for a different OS. C. A bad printer cable. D. 32-bit drivers on a 64-bit system. |
Drivers designed for a different OS. |
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Which of the following is the only place where initial boot settings can be configured?
A. CMOS B. BIOS C. MBR D. HAL |
BIOS |
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Which of the following expansion cards would MOST likely require the use of an external power connector to function properly?
A. PCI Express video card B. PCI Express fiber card C. PCI Express sound card D. PCI Express network card |
PCI Express video card |
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A technician is installing a processor upgrade onto an Intel 775 socket motherboard. Which of the following extra power connectors needs to be plugged in for the board to power on?
A. ATX 4-pin B. Molex C. PCIe 6-pin D. PCIe 8-pin |
ATX 4-pin |
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Which of the following channels, when used in close proximity to one another, provide the BEST protection against crosstalk?
A. 1 and 11 B. 2 and 10 C. 6 and 1 D. 6 and 11 |
1 and 11 |
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Which of the following network devices uses NAT to convert private IP addresses into public IP addresses?
A. NAS B. Firewall C. Hub D. Bridge |
Firewall |
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Which of the following would BEST protect equipment from power spikes?
A. Anti-static mat B. HVAC system C. Surge suppressor D. Power strip |
Surge suppressor |
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Which of the following are examples of multimedia devices? (Select TWO).
A. Scanner B. Digitizer C. Webcam D. Microphone E. Touchscreen |
Webcam, Microphone |
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Which of the following is the strongest wireless encryption method?
A. WPA2 AES B. WEP C. WPA2 TKIP D. WPA |
WPA2 AES |
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Which of the following wireless standards is backwards compatible with 802.11g?
A. 802.11a B. 802.11b C. 802.11n D. 802.1q |
802.11n |
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Which of the following types of RAM can be used in a dual channel configuration?
A. SDRAM B. RAMBUS C. DDR D. DIMM |
DDR |
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Which of the following is the BEST protocol to use for securely transferring large files?
A. Telnet B. SSH C. SFTP D. FTP |
SFTP |
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A user states that a network printer, attached to and shared from a co-worker's computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause?
A. The co-worker's computer is hibernating B. The user's print drivers are incompatible C. The printer has entered power save mode D. The submitted jobs are incompatible |
The co-worker's computer is hibernating |
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A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness?
A. In the Device Manager of the operating system B. In the BIOS C. Fn key D. In the video display drivers |
Fn key |
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Which of the following ports MUST be open to connect to a PC using RDP?
A. 21 B. 80 C. 443 D. 3389 |
3389 |
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Which of the following is the MAXIMUM transfer speed of USB 2.0? A. 100 Mbps B. 400 Mbps C. 420 Mbps D. 480 Mbps |
480 Mbps |
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Which of the following display connections has 15-pins?
A. RGB B. VGA C. DVI D. HDMI |
VGA |
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Which of the following connector types is only used for Coaxial?
A. RJ-11 B. ST C. F D. RJ-45 |
F |
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Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?
A. CAT3 B. CAT5 C. CAT5e D. CAT6 |
CAT5e |
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Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available?
A. APIPA B. ARP C. IPv6 D. DNS |
APIPA |
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Which type of fire extinguishing technology should be used when encountering an electrical fire?
A. Class B fire extinguishers B. Overhead sprinkler system C. Water-based fire extinguishers D. Non-water based extinguishers |
Non-water based extinguishers |
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Which of the following will provide the BEST protection against power failures and data loss?
A. Auto-switching power supply B. Uninterruptible power supply C. Line conditioner D. Surge suppressor |
Uninterruptible power supply |
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Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).
A. Cotton and alcohol B. Vacuum C. Compressed air D. Anti-bacterial surface cleanerE. Feather duster |
Vacuum, Compressed air |
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Which of the following represents a connector that supports the connection of external devices? (Select TWO).
A. IEEE1394 B. eSATA C. EIDE D. SATA E. IDE |
IEEE1394, eSATA |
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Which of the following are the MOST important considerations when configuring a PC that will be used for a CAD / CAM workstation? (Select TWO).
A. Gigabit NIC B. HDMI output C. Maximum RAM D. Powerful processor E. High end audio output |
Maximum RAM, Powerful processor |
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A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO).
A. 802.11g B. USB C. Ethernet D. Bluetooth E. Serial |
802.11g, Ethernet |
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Which of the following allows for the FARTHEST transmission distance for data?
A. Bluetooth B. Single-mode fibre C. RG-6 cable D. CAT6 cable |
Single-mode fibre |
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The helpdesk technician has been tasked to reinstall the OS on a desktop and has already inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be configured within the BIOS to continue reinstalling the OS?
A. BIOS password B. Flash BIOS for firmware upgrade C. Boot sequence D. Clock speeds |
Boot sequence |
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A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (Select TWO).
A. Large IDE hard drive B. HDMI output C. Dual monitors D. RAID array E. TV tuner |
HDMI output, TV tuner |
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Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly?
A. Speakers B. Monitors C. Scanners D. Projectors |
Scanners |
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Which of the following properties of TCP/IP is used to differentiate the network and the host portions of an IP address?
A. DNS address B. Default gateway C. Subnet mask D. DHCP lease |
Subnet mask |
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A user is trying to setup a small office home office (SOHO) wireless network and does not wantany neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured?
A. Configure a proxy server address B. Enable WEP encryption C. Disable SSID broadcast D. Configure DMZ settings |
Disable SSID broadcast |
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Which of the following would provide continuous power to various devices connected to it during apower surge or outage?
A. Line conditioner B. Power strip C. Battery backup D. Surge suppressor |
Battery backup |
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Which of the following network topologies would MOST likely be used to provide redundancy a teach network device to support data transmissions?
A. Mesh B. Ring C. PBX D. Bus |
Mesh |
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Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?
A. MBR B. CMOS C. VRAM D. BIOS |
BIOS |
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Which of the following storage media would be used to build a RAID 5 array?
A. Dual layer DVDs B. SATA HDDs C. Flash drives D. Blu-ray discs |
SATA HDDs |
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Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality over a long distance?
A. HDMI B. DisplayPort C. VGA D. DVI |
VGA |
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A DVI-D cable is generally used for which of the following computer functions? A. Delivering audio only B. Delivering audio & video C. Delivering video only D. Delivering an analog signal |
Delivering video only |
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An IP address of 10.10.1.180 would be considered part of which of the following address classes?
A. Class A B. Class B C. Class C D. Class D |
Class A |
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Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput?
A. A B. B C. G D. N |
B |
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Basic Internet web traffic generally travels on which of the following ports?
A. 25 and 53 B. 53 and 8080 C. 80 and 443 D. 110 and 53 |
80 and 443 |
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Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle?
A. Inkjet B. Thermal C. Impact D. Laser |
Laser |
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Which of the following technologies has the SHORTEST wireless range for printing?
A. 802.11g B. 802.11a C. Bluetooth D. Infrared |
Infrared |
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Which of the following protocols would be MOST important in preserving digital evidence ofcriminal activity during an investigation?
A. Change control management B. Chain of custody C. Channel escalation D. MSDS documents |
Chain of custody |
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After installing a new serial port card in a computer, the communication parameters need to be configured. Which of the following is the MOST common communication configuration for a serialport?
A. Eight data bits, even parity, two stop bits B. Seven data bits, no parity, one stop bit C. Eight data bits, no parity, one stop bit D. Seven data bits, even parity, one stop bit |
Eight data bits, no parity, one stop bit |
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A technician has installed a digital display. Which of the following is TRUE about the native resolution of a digital display?
A. It has the slowest refresh rate. B. It causes the display to use pixel interpolation.C. It is the lowest resolution. D. It provides the best quality display. |
It provides the best quality display. |
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Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?
A. Provides remote connectivity to resources on the network B. Provides separate control and data connections between network resources C. Provides mapping of user friendly names to network resources D. Provides automated addressing to resources on the network |
Provides mapping of user friendly names to network resources |
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Which of the following wireless protocols c range ONLY?
A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
802.11a |
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Which of the following describes the expected properties of an asynchronous digital subscriberline service?
A. The data upload speed is faster than the data download speed. B. The data download speed is faster than the data upload speed. C. The data upload speed is the same as the data download speed. D. The data throughput speed direction can be selected based on the user's discretion. |
The data download speed is faster than the data upload speed. |
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A company is receiving a large number of laptop theft reports in the corporate buildings. Which ofthe following is the MOST cost-efficient way to discourage theft of laptops?
A. A CCTV system B. A cable lock C. A badge reader D. A retina scanner |
A cable lock
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Which of the following features can be configured with keyboards to assist users with disabilities?
A. Pointer trails B. Magnifier C. Sticky keys D. Character map |
Sticky keys |
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Which of the following connector types is associated with a fiber connection?
A. RJ-45 B. RJ-11 C. LC D. HDMI |
LC
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Which of the following media types is LEAST likely to be affected by electromagnetic interference?
A. Coaxial B. Fiber C. Wireless B D. HSPA |
Fiber |
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Which of the following BEST describes the function of DHCP?
A. Blocks MAC address with security violations B. Translates IP addresses to names C. Encrypts data traffic on a network D. Assigns IP addresses on a network |
Assigns IP addresses on a network |
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Which of the following network types BEST represents a network centered around one individual?
A. LAN B. PAN C. Cloud D. MAN |
PAN |
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Which of the following expansion slots can ONLY be found on a desktop computer?
A. PCI express B. Express Card 34 C. Express Card 54 D. PCMCIA |
PCI express |
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Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs? A. Docking station B. VGA to DVI converter C. Adjustable monitor arm D. PCMCIA card |
Docking station |
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Which of the following is MOST likely to be reset during a standard printer maintenance?
A. Print job cache B. Paper and tray settings C. Page count D. Job queue |
Page count |
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When unable to get an IP address from a server, which of the following represents an APIPA address that a PC might receive?
A. 10.0.1.111 B. 65.71.1.111 C. 169.254.1.111 D. 192.168.1.111 |
169.254.1.111 |
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Which of the following settings, when enabled, is MOST likely to result in an IP address conflict ona local network?
A. Custom DNS address B. QoS enabled C. UPnP enabled D. Static IP address |
Static IP address |
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Which of the following features makes logical processor cores appear as physical cores to the operating system?
A. XD-bit B. Hyperthreading C. MMU virtualization D. 64-bit architecture |
Hyperthreading |
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Which of the following is typically installed by connecting multiple DVI and USB cables to it?
A. Touch screen B. LCD panel C. Webcam D. KVM |
KVM |
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A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router?
A. WPA B. DHCP C. WINS D. DNS |
DHCP |
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Which of the following devices on a home network should be placed in a DMZ?
A. Backup server B. Gaming server C. Smartphone D. Wireless printer |
Gaming server |
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Which of the following devices converts digital signals to analog ones?
A. Modem B. Switch C. Hub D. Router |
Modem |
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Which of the following printers is required when carbon paper is used?
A. Inkjet B. Thermal C. Laser D. Impact |
Impact |
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A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors?
A. Use different paper B. Replace the fuser C. Replace the duplexer D. Calibrate the printer |
Calibrate the printer |
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A technician must trace a network cable from a user's desk to the punch down block in the wiring closet. Which of the following tools would be the BEST choice?
A. Cable tester B. Multimeter C. Loopback plug D. Toner probe |
Toner probe |
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A DSL modem MOST commonly uses which of the following media?
A. Cable TV coax B. Fiber optic cable C. Wireless adapter D. Household telephone lines |
Household telephone lines |
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A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the upgrade is DDR3.Which of the following is the MOST likely outcome of this upgrade?
A. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM positions. B. The DDR3 notebooks are the only ones that will accept the new memory. C. The DDR2 memory will fit into the DIMM positions and work. D. The DDR3 memory will not work correctly unless the CAS (CL) values are the same. |
The DDR3 notebooks are the only ones that will accept the new memory. |
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A technician must replace a 10/100 NIC in a Windows XP PC. The failed NIC is no longer available and a substitute 1 GB NIC will be used. Which of the following MUST be performed to accomplish the task?
A. The drivers for the new 1 GB NIC must be installed. B. The NIC speed cannot exceed 10/100 and the PC must support digitally signed drivers. C. The PC must be rated to support the 1 GB NIC speed. D. The network cable must also be upgraded. |
The drivers for the new 1 GB NIC must be installed. |
