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17 Cards in this Set
- Front
- Back
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4 Functions of Management? |
Planning, Organizing, Control & leadership |
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Planning Process? |
1. set objectives 2. where are vis a vis objectives 3. forecast future scenarios 4. list alternatives and choose best 5.implement/evaluate |
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Control Process? |
1. set objectives 2. measure performance 3. compare goal to your performance 4. take action if needed |
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5 steps of decision making? |
1. Define the problem 2. Alt. solutions 3. Make a decision 4. implement 5. how did the decision work out
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3 Functions of human resources? |
1. attracting the workforce 2. develop the workforce 3. maintain the workforce |
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Functional Structure Advantage: Econ of Scale Disadvantage: communication with other departments |
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5 Sources of Power? |
1. legitimate (I'm the boss) 2. Coersive ( punishment) 3. Reward 4. expert power(respect your knowledge) 5. Referent Power(to please boss)
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5 Principles of Visionary Leadership? |
1. Challenge the process 2. Show Enthusiasm 3.help others to act 4. set the example 5. celebrate achievements |
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5 core characteristics of jobs? |
1. skill variety 2. task identity 3. task significance 4.Autonomy 5. Feedback |
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ERG Theory |
Existence Relatedness Growth |
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Two factor Theory? |
Hygiene Motivator |
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Expectancy Theory |
Expectancy x Instrumentality x Valence |
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Reinforcement Theory |
positive, negative, punishment, extinction |
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Job Performance |
Ability x Support x Effort |
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5 Main Personality Traits |
Extroversion Agreeableness conscientiousness Emotional Stability Openness |
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Conflict management styles |
Avoidance Accomodate Competition Compermise Collaborate
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Communication Barriers |
Poor written/ Oral expression Failure to Recognize "Non Verbal Signs" Physical Distractions Status Effects |
