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33 Cards in this Set
- Front
- Back
Exchange of common symbols - written, spoken or others such as signing or bod language.
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Communication
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Identification with and understanding of another's situation, feelings and motives.
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Empathy
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Communication consists of:
(4) |
1. Sender
2. Message 3. Receiver 4. Feedback |
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Create a message.
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Encode
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Interpret a message.
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Decode
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Response to a message.
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Feedback
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Reasons for failing to communicate:
(4) |
1. Prejudice or lack of empathy
2. Lack of privacy 3. External distractions 4. Internal distractions |
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___ and ___ are hallmarks of a good communicator?
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Patience and flexibility
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Good communication begins and ends with __ and __.
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Trust and rapport
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Interaction with PT for the purpose of obtaining in-depth info about the emergency and PT's med hx.
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Patient interview
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How to remember a name:
(3) |
1. Say name out loud 3 times
2. "See" name in bold letters 3. "Feel" yourself write the name |
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Pt's 3 different responses:
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1. Pour out
2. Reveal some but not all 3. Resist responding |
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Gestures, mannerisms and postures by which a person communicates with others.
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Nonverbal communication (body language)
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3 types of nonverbal communication:
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1. Distance - from Pt
2. Relative Level - In relation to eye level of Pt 3. Stance - posture toward Pt |
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Interpersonal Zone
Intimate Zone Characteristics |
Distance 0 - 1.5 ft
Characteristics Visual distortions occur Best for assessing breath and BO |
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Interpersonal Zone
Personal Distance Characteristics |
Distance 1.5 - 4 ft
Characteristics No vis. distortion, extension of self, no BO, voice moderate, dist for PT assessment |
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Interpersonal Zone
Social Distance Characteristics |
Distance 4 - 12 ft
Characteristics Impersonal business transactions, Pt interview MAY be at this dist |
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Interpersonal Zone
Public Distance Characteristics |
Distance 12+ft
Characteristics Impersonal interactions with others Voice must be projected |
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Posture relaxed and confident, ease, warmth and attentiveness.
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Open Stance
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Posture suggests negativity, discomfort, fear, disgust or anger.
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Closed Stance
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True or False: You should look at the bridge of someone's nose if you are uncomfortable with direct eye contact?
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True
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Nothing builds trust and rapport or calms PT faster than the power of __?
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Touch
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Questions framed to guide the direction of a PT's answer.
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Leading Questions
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When the nterviewer encouresges the speaker to provide more info that is called?
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Facilitation
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Questions that permit unguided and spontaneous answers.
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Open-ended Questions
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Questions that ask for specific info and require yes or no answers.
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Closed Questions (direct questions)
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9 traps of bad interviewing include:
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1. False Assurance
2. bad advice 3. Abuse of Authority 4. Avoidance Language 5. Bad distancing 6. Too much Professional Jargon 7. Talk too much 8. Interrupting 9. Using "Why" questions |
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3 sources of difficult interviews:
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1. PT's physical condition
2. PT's fear of talking 3. Pt's intent to deceive |
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4 effective ways to assess children:
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1. Start with parents
2. Talk..tell them everything you are doing 3. Do not lie to them 4. Let parents stay with them |
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Viewing one's own life as the most desirable, acceptable or best and acting in a superior manner to another culture's way of life.
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Ethnocentrism
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Imposing one's beliefs, values and patterns of behavior on people of another culture.
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Cultural Imposition
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Asian, Native American, Indochinese, and Arab people consider may __ impolite.
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Direct Eye Contact
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Southeast Asian folk practice of drawing out a fever is called __?
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Coining or Coin Rubbing
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