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31 Cards in this Set
- Front
- Back
Management
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The process of administering and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
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Effectiveness
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The degree to which goals are achieved; doing the right things
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Efficiency
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Using the fewest inputs to generate a given output; doing things right
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Organization
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A group of individuals who work together toward common goals.
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Manager
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An organizational member who is responsible for planning, organizing, leading, and controlling the acitivities of the organization so that is goals are achieved.
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Planning
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Setting goals and defining the actions necessary to achieve those goals.
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Organizing
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THe process of determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated
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Leading
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Motivating and directing the members if the organization so that they contribute to the achievement of the goals of the organization.
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Controlling
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Monitoring the performance of the organization, identifying deviations between planned and actual results, and taking corrective action when necessary.
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Role
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The behavior that is expected in a particular situation.
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Interpersonal role
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The role of a manager that involves relationshiops with organizational members and other consultants.
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Informational role
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THe manager's responsibility for gathering and disseminating information to the stakeholders of the organization.
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Decisional role
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The role in which a manager processes information and reaches conclusions.
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Functional manager
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A manager who is responsible for managing a work until that is grouped based on the function served.
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General manager
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A manager who is responsible for managing several different departments that are responsible for different tasks.
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First-line Manager
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The manager who supervises the operational employees.
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Technical Skill
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The ability to utilize tools, techniques, and procedures that are specific to a particular situation.
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Human Skill
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The ability to work effectively with others.
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Conceptual skill
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The ability to analyze complex situations.
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Middle Manager
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A manager who supervises the first line managers or staff departments.
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Top Level Manager
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The manager who provides the strategic direction for the organization.
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Globalization
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Various companies moving to multiple countries and doing business in multiple countries.
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Diversity
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The heterogeneity of the workforce, mostly in terms of gender and race.
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Intellectual Capital
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The total of an organization's knowledge, experience, relationships, processes, discoveries, innovations, market presence, and community influence.
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Structural Capital
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The accumulated knowledge of the organization represented by its patents, trademarks and copyrights, proprietary databases, and systems.
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Customer Capital
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The value of the established relationships with customers and suppliers.
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Human Capital
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The cumulative skills and knowledge of the organization.
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Ethical Behavior
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Behavior that is considered by most to be acceptable
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External Environment
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The setting in which an organization operate; the markets and industry
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Competencies
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The things that an organization cna do well; the skills and abilities.
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Universal
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Somethig that applies in all situations. The basic management principles apply in all situations.
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