Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
45 Cards in this Set
- Front
- Back
|
According to a survey ofAmerican Management Association executives, managers are likely to spend about20 percent of their time dealing with conflict. T/F |
True |
|
|
Organizational conflict is not a natural part ofan organizational structure and should be eliminated immediately. T/F |
false |
|
|
Decisions decrease in quality when conflicts areinvolved T/F |
false |
|
|
Half of American employers have implemented internal systems for conflict resolution T/F |
false |
|
|
Conflict develops due to perceived mutuallyexclusive goals. T/F |
T |
|
|
When managers understand thesources of conflict, they aren’t able to select an appropriate communicationstrategy. T/F |
F |
|
|
Reminding managers of the organization’s overall goals can alleviate interdepartmental conflict T/F |
T |
|
|
Venting hostility isdetrimental to conflict solving. T/F |
F |
|
|
The avoidance or withdrawalstrategy combines a low concern for production with a low concern for people. T/F |
T |
|
|
. When the accommodatingstrategy is used, managers try to deal with conflict by making the employeewith the most seniority happy. T/F |
F |
|
|
The accommodating conflict resolution strategyis used more in low- to medium-performance companies T/F |
T |
|
|
The party with the most information is likely tohave the better position in a compromise. T/F |
T |
|
|
The key to the win-winstrategy is that it follows a combative problem-solving approach rather than amutual one. T/F |
F |
|
|
In order to effectively implement the win-win approach managers must believe that competition is better than cooperation. T/F |
F |
|
|
A manager needs to enter theconflict situation believing others’ opinions are beneficial. T/F |
T |
|
|
Research revealed that problem-solving groupswith high trust would exchange relevant ideas and feelings more openly.T/F |
T |
|
|
People tend to discuss solutions before definingthe problem T/F |
T |
|
|
Cognitive intelligence (IQ)is more important than emotional intelligence (EQ) for managerial success. T/F |
F |
|
|
. Conflict is always destructive to the organization and should be avoided as much as possible T/F |
F |
|
|
The problem-solving strategy is also known asthe win-win approach to conflict management. T/F |
T |
|
|
According to a survey of American Management Association executives, managers are likely to spend about _____ percent of their time dealing with conflict. |
20 |
|
|
Which of the following choices is not aconflict-related axiom relevant to communication?l |
All choice |
|
|
Which one of the following did the chapteridentify as a source of conflict? |
the distribution of limited resources available within the organization |
|
|
Perceived conflict is present when the parties |
Both A and B |
|
|
Which conflict should causemanagers to be concerned with the dysfunctions of conflict? |
felt conflict |
|
|
Which activities mightprevent workplace violence? |
all choices |
|
|
Which of the following is not a strategypresented for conflict resolution? |
delegating |
|
|
Managers who withdraw from conflict |
all choices |
|
|
______ is the conflict resolution where managerstry to deal with conflict by making everyone happy. " |
accomodating |
|
|
Although likely to causelater conflicts, which conflict strategy is the most commonly used by managers? |
forcing |
|
|
The manager who attempts to meet productiongoals at all costs, without concern for the needs of others, would use whichstrategy? |
forcing |
|
|
Which of the following is not a part of the win-win strategy? |
prevent differences in opinion |
|
|
. The chapter identified a series of beliefs managers need to have to successfully resolve conflict. Which of the following was not one mentioned in the chapter? |
the one with the most seniority knows best |
|
|
. Research shows that problem-solving groupswith high trust will: |
develop greater clarificationof goals and problems |
|
|
Which of the following is a communicationprinciple that should be used in applying a win-win conflict resolutionstrategy? |
repeat key phrases for understanding |
|
|
Which of the following is not a way to maximize environmental conditions for problem solving? |
review and adjust strengths |
|
|
Emotional intelligence includes all of thefollowing skills except |
ability to think creatively |
|
|
Which of the following is the correct sequenceof steps in the problem-solving process? |
define the problem, analyzethe problem, brainstorm, develop criteria, find the best solution |
|
|
What percent of their time do managers spenddealing with conflict? |
20 |
|
|
What is the principle that says we tend to perceive what is important and pleasing to us and avoid what is not? |
selective attention |
|
|
Organizational conflict is primarily caused by |
mutually exclusive goals |
|
|
The key to managing personally felt conflict andhostility is |
non defensive communication |
|
|
In a large bureaucracy with an overabundance of policies, managers are most likely to manage conflict with which strategy? |
avoiding |
|
|
Compromise is the conflict resolution strategyto use when |
Both A and B |
|
|
When implementing the problem-solving strategy,which types of questions are appropriate? |
Both A and B |
