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31 Cards in this Set
- Front
- Back
A company officer plays a major role in:
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building teamwork
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To build an effective work environment, the company officer should
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recognize good work
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The employee developement style that is usually done before the fact to assist the employees in improving their skills in knowledge and ability is
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coaching
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When delegating a task to a subordinate, an officer has to ensure that the
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assigned firefighte is caable of doing the job
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To grant to another a part of one's authority or power is the description of
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delegation
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Company officers who utilize effective delegation
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provide an empowerment tool to their subordinates
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Having a senior firefighter assigned to a new recruit for purposes of skill improvement and position advancement is an example of:
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mentoring
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Statements of measurable outcomes used to accomplish a goal are called
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objectives
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A long term, measureable target to achieve is called a:
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goal
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The company officer should delegate only the ___ ___ of responsibility and authorty to achieve a ___ __ ___
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appropriate amount
sense of ownership |
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The processes of directing, overseeing, and controlling the activities of other individuals.
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Supervision
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The administration and control of projects, programs, situations, or organizations.
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Management
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Act of controlling, directing, conducting, guiding and administering through the use of personal behavioral traits that motivate employees
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Leading
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The span of control is from __ to ___. The preferred number is ___
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3
7 5 |
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A ____ is anyone who is responsible for the activities of one or more subordinate.
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supervisor
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The efficient assignment of subordinates to a supervisor is referred to as
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span of control
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3 levels of priority in emergency services are
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emergency response
preparation for emergency response organizational duties |
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Preparation activities to meet priorities in emergency services are:
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Mental preparation for emergency response
Direct preparation for emergency response Application of efficient organizational skills |
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Actions taken by supervisor when problem arises suddenly need to be:
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corrective, progressive and lawful
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Short range objectives are based on the
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long range goals of the organization
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Objectives should be:
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attainable
clearly stated measurable within capability of the unit |
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3 methods to involve the employees in the process of establishing goals and objectives:
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Simply required the employee to accomplish a specific task
Delegate tasks and allow employee to select method for accomplishing task Use democratic leadership principles and give employees opportunity to establish goals and objectives. |
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___ are usually composed of three or more people and assigned to a vehicle
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Companies
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Groupings of people with the common purpose of completing specific objectives within the organization
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Workgroups
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Process of overcoming inherent individual differences within the unit
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Team building
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5 development stages from disjointed individuals to a cohesive team
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Forming: leader outlines the process and establishing the group structure
Storming: leader is supportive in this stage and actively listen to members. goal is to reduce amount of time spent in this stage. Norming: group establishes its own set of norms and values Performing: group move toward accomplishing its objectives. the group is a true team at this point. Adjourning: the termination of the group task. opportunity to debrief group members |
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6 ways to create job interest within the a unit
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Empowering
Providing rewards Coaching Counseling Mentoring Celebrating accomplishments |
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Way to create job interest that is a form of delegation that allows subordinates to take responsibility for their actions and decisions:
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Empowering employees
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Way to create job interest that involves an informal process of giving motivational direction, positive reinforcement and constructive feedback to employees in order to maintain and improve their performances
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Coaching
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Way to create job interest that involves a formal process of assisting participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.
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Counseling
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Way to create job interest that involves preparing capable individuals for advancement within the organization through the direction of a positive role model
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Mentoring
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