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24 Cards in this Set
- Front
- Back
Ad hoc interpreter
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Using a patient's family member, friend, or child as interpreter for a limited English proficiency (LEP) patient
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Animism
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Imagining that inanimate objects (e.g., a blood pressure cuff) come alive and have human characteristics
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Avoidance language
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The use of euphemisms to avoid reality or to hide feelings
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Clarification
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Examiner's response used when the patient's word choice is ambiguous or confusing
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Closed questions
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Questions that ask for specific information; elicit a short, one- or two-word answer, a "yes" or "no," or a forced choice
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Confrontation
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Response in which examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement
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Distancing
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The use of impersonal speech to put space between the self and a threat
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Elderspeak
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Infantilizing and demeaning language used by a health professional when speaking to an older adult
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Electronic Health recording
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Direct computer entry of the patient health record while in the patient's presence
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Empathy
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Viewing the world from the other person's inner frame of reference while remaining yourself; recognizing and accepting the other person's feelings without criticism
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Ethnocentrism
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The tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture's lifeways
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Explanation
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Examiner's statements that inform the patient; examiner shares factual and objective information
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Facilitation
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Examiner's response that encourages the patient to say more, to continue with the story
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Geographic privacy
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Private room or space with only examiner and patient present
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Interpretation
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Examiner's statement that is not based on direct observation, but is based on examiner's inference or conclusion; it links events, makes associations, or implies cause
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Interview
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Meeting between examiner and patient with the goal of gathering a complete health histroy
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Jargon
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Using medical vocabulary with patient in an exclusionary and paternalistic way
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Leading question
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A question that implies that one answer would be better than another
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Nonverbal communication
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Message conveyed through body language-posture, gestures, facial expression, eye contact, touch, and even where one places the chairs
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Open-ended question
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Asks for longer narrative information; unbiased; leaves the person free to answer in any way
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Reflection
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Examiner response that echos the patient's words; repeats part of what patient has just said
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Summary
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Final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the health problem or need
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Telegraphic speech
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Speech used by age 3 or 4 in which three- or four-word sentences contain only the essential words
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Verbal communication
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Messages sent through spoken words, vocalizations, tone of voice
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