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15 Cards in this Set
- Front
- Back
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Three "I's" of conflict |
Incompatible goals, interdependence, and interaction |
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Incompatible Goals |
central to most definitions of conflict and can involve a plethora of issues in the organizational setting |
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Interdependence |
The need of system components to rely on other components in order to function |
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Interaction |
The actual expression of incompatibility |
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Three levels of organizational conflict |
Interpersonal, Intergroup, and interorganizational |
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Interpersonal Conflict |
The level in which individual members of the organization perceive goal incompatibility |
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Intergroup Conflict |
considers aggregates of people within an organization as parties in the conflict |
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interorganizational Conflict |
Involves disputed between two or more organizations. |
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Five Phases of Organizational Conflict: |
Latent, perceived, felt, manifest, and aftermath |
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Latent Conflict |
Grounds for conflict exist because parties are interacting in interdependent relationships in which incompatible goals are possible
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Perceived Conflict |
One or more parties perceive that their situation is characterized by incompatibility and interdependence |
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Felt Conflict |
Parties begin to personalize perceived conflict by focusing on the conflict issue and planning conflict management strategies |
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Manifest Conflict |
Conflict is enacted through communication. Interaction might involve cycles of escalation and de-escalation as various strategies are used. |
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Conflict Aftermath |
Conflict episode has both short-term and long-term effects on the individuals, their relationships, and the organization. |
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Integrative vs. Distributive bargaining |
Maximize individual gains and minimize losses. Fixed-sum issues with limited resources. Compromises, trade-offs, and win/lose results. Information seeking, withholding information, and deception in disclosures
Vs.
Maximize joint gains. Variable-sum issues shaped by overlapping positions. Creative solutions not attributable to specific concessions. Open sharing of information; accurate disclosure of needs and objectives. |
