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21 Cards in this Set
- Front
- Back
Putnam and Pooles definition of Conflict
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Interaction of Interdependent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of those goals.
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Putnam and Poole's Levels of Conflict: Intergroup Conflict
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Considers conflict of people within an organization. Ex. work teams and departments.
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Putnam and Poole's Levels of Conflict: Interorganizational Conflict
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Conflict that involves disputes bewtween two or more orgs. ex. Two stores competing in the same market.
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Conflict Styles : Avoidance
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(Low, Low) Shows little concern for self and others.
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Conflicts Styles: Accomodation
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(Low, High) Only concerned about others
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Conflicts Styles: Competition
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(high, low) Only concerned about yourself
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Conflicts Styles: Comprimise
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(Even, Even) Equal share of concern
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Conflicts Styles: Collaboration
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(High, High) Solution that benefits self and others.
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Phases of Conflict: Latent
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Interdependence and possible incompatibility exist between parties. Un aware
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Phases of Conflict: Perceived
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One of the parties believes that incompatibility exist.
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Phases of Conflict: Felt
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Personalize conflict by focusing on the issue and planning conflict management strategies.
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Phases of Conflict: Manifest
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Conflict enacted through communication. Interaction has cycles of escalation and de-escalation as various strategies are used
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Phases of Conflict: Aftermath
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Has short and long term effects on individuals relationship and organization.
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What are the 5 Phases of Conflict
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Latent, Percieved, Felt, Manifest, Aftermath
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What are the Styles of Conflict?
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Avoidance, Accomodation, Competition, Comprimise, Collaboration
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Criticism of Conflict Styles
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1) Treats individual comm as the sole person for determining how it will develop
2) Relies too much on two-dimensional theoretical models 3) Limits comm to verbal behaviors 4) Treats org as being distant rather than center stage. |
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Bargaining and Negotiation : Formal Events
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Disputants settle conflicts.
1) Clear understanding of the rules where if one group gives up something the other side should too. 2) Often involves repersentatives for the parties in the dispute. |
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Bargaining and Negotiation : Distributive
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Maximize gain for self and minimize their own loss
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Bargaining and Negotiation : Integrative
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Maximize gain for both parties
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Third-Party Conflict Resolution : Mediator
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Attempts to help parties facilitate dispute but holds no decision power
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Third-Party Conflict Resolution : Arbitrators
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Makes decisions based on proposal of both parties
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