Com 101 Part 3

A complex frame of reference consisting of patterns of traditions, beliefs, values, norms, symbols, and meanings, shared by a community

1. Behavioral Influence

2. Perceptual Filter

3. Expressed Products

-Environment

-Communicator

-Communication (verbal & nonverbal)

Any communication occurring between members of different cultures where com is influenced by their differing...

-perspectives

-perceptions

-communication codes

(defined dialectically)

YES

Organizational culture has the most influence while in the workplace, male genera norms may be most influential when "out w/the guys"

Cultural information should be considered as a matter of central tendencies rather than as absolute rules

Whether norm is direct verbal expression or implicit expressed meaning

Differ in extent with they promote individual or collective values/perspective

Degree to which members of a society accept an unequal distribution of power

What is emphasized. Sometimes referred to as Masculine vs. Feminine

Degree to which members of a culture ar threatened by and tend to avoid ambiguous/changing situations

Poly vs. monochronistic, short vs. long term perspectives

YES

Inductions or inferences drawn about characteristics

Persistent generalizations associated with a cultural group

-devaluing or stigmatizing aspects

-can be positive

Tendency to view our own cultural perceptions as 'correct'

-natural reaction

Other cultures perspectives/members are seen as inferior or flawed

Process by which individuals acquire the norms, values & other elements of a particular culture

-cyclical process

-accommodation, overshooting, ethic affirmation

Culturally unique words/phrases

Peace sign- US but means screw you in Australia/UK

1. Topic- what is appropriate for discussion & what is taboo

2. Context- appropriateness of time & place

3. Normative communication behaviors- general and situation-specfic; how communication related to interactions 'should' take place

-Proximity

-Touch

-Eye Contact

-Dress/Appearance

Effort, attention, and willingness to adapt

Being willing to accept another's cultural perspectives as valid to them to the some degree as your own perspectives are to you

-don't have to agree

-must adapt to situation or comprimise

Make an effort to remain alert & involved during com interactions

-Some degree of uncertainty is inevitable

-Work to overcome, don't escalate frustration

-Understand that the other party is likely experiencing similar uncertainty

Gain knowledge of a culture & learn how to practically apply it

-not all info is equal

Keep the other party's perspective & level of knowledge about your culture in mind

Talk about com/relationship

-perspectives

-priorities

-perceptions

set of interdependent components with two key aspects

1. Complexity

2. Connection

Meaningfully applied to another element of communication-the environment

They are different in size and formality structure

-Living

-Systems change/grow over time

-Tied to their environments nature/state of the environment impacts the system

systems involved in "active exchange" with their environments

functionality of one component/subsystem often relies on the functioning of other components

-'inextricably connected'

Elements which shape the system's patterns of behavior/action

-formal= roles/postions, policies, defined pathways

-informal= informal roles, social norms

A social system comprised of various individuals that organize and coordinate their efforts in order to achieve goals

-it is flexible

Non-profit, governmental, community, and interest based organizations

Used to describe an organization that predominantly relies on non-physical interaction or the aspects of a traditional organization that center on virtual exchanges

The specific nature & context of a particular social system when applying or analyzing principles from organizational and group communication

The study of how the context of the organization influences communication processes.

1. Communication processes that play a key role in organizational contexts (social systems)

2. How the specific structure/characteristics of a particular organization (social system) impact communication

Examining how the particular context of the org influences communication

Elements which shape the system's patterns of behavior/action (communication/information in social systems)

NO, they evolve dynamically over time

1. Formal- rules, divisions, policies, roles

2. Informal- chemistry, culture, individual attributes

-often intertwined

How key individuals influence an organization via role, imperative, decision making, motivation, exemplification

Social & cognitive com processes surrounding individuals as they enter and move through social systems

Processes by which decisions are made, many possibilities

Refers to the relatively enduring characteristics of an organization that describe the working environment, particularly with respect to communication

Characterized by feelings of encouragement, mutual respect, supportiveness, understanding

Characterized by feelings of being threatened, contempt, isolation, and lack of productivity

Defensive- an evaluative message reflects a judgement of a person

Supportive- a descriptive message offers your thoughts, opinions, without any judgments

Defensive- a neutral message in this sense is one that implies indifference to the other

Supportive- an empathic message demonstrates regard for the other, perspective-taking and accepting their feelings and opinions not necessarily agreeing with them

Defensive- messages which imply superiority or are patronizing will typically elicit a defensive response

Supportive- message which imply equality are more useful in creating a positive climate