Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
52 Cards in this Set
- Front
- Back
communication
|
conscious or unconscious intentional or unitentional process of which feelings are expressed verbally or non verbally
|
|
types of comm
|
interpersonal, intrapersonal, public
|
|
perceptual filters
|
how messages are encoded and decoded
|
|
types of noise (7)
|
environmental, physiological, semantic, syntactical, organizational, cultural, pyschological
|
|
models of comm
|
linear (encode & send thru one channel), interactional (encode and send thru 1 or more channels), transactional (simultaneous processing messages)
|
|
language
|
system of human communication based on speech sounds used as arbitrary symbols
|
|
gestural theory
|
lang evolved from hand movements....GESTURESSSSSS
|
|
cybernetic process
|
input-->storage-->stimulus-->search-->recall-->output
|
|
lang explosion theory
|
comm skills built from core early in life
|
|
signif. other theory
|
understanding of self built on those that react and comment on our lang., actions, ideas...
|
|
lang. instinct theory
|
lang is human instinct wired into brains by evolution
|
|
social construction of reality theory
|
world and how we deal with it shapes how we talk about it
|
|
connotative meaning vs connotative word
|
connotative meaning-->associated w/ words or to which we attach implications
connotative word--> implied/suggested meaning |
|
semantics
|
relationship of lang. and meaning
|
|
phatic lang
|
reinforces relationship between participants in communicative exchange
|
|
emotive lang
|
emotional connotative words to express feelings, attitudes, and emotion of speaker
|
|
cognitive lang
|
conveys info
|
|
rhetorical lang
|
influences thoughts and behavios
|
|
identifying lang
|
centers on naming of things
|
|
facsics
|
facial communication
|
|
ocalics
|
eye comm
|
|
gestics
|
gestures-->speech independent & speech related
|
|
emblems
|
non verbal acts w/ direct verbal translation
|
|
illustrators
|
kinesics w/speech to aid in description (pointing)
|
|
affect displays
|
facial gestures that show emotion and feeling
|
|
regulators
|
non verbal acts that maintain control between people
|
|
adaptors
|
movements that accompany boreddom, show internal feelings, or regulate a situation
|
|
haptics
|
use of touch as comm
touch avoidance body synchronomy |
|
artifacts
|
things that adorn body and send messages to others
|
|
halo effect vs. devil effect
|
halo-->positive ideas of a person b/c of how they look
devil-->negative ideas b/c of apperance |
|
proxemics
|
operation within social and personal space
|
|
paravocalics
|
vocal effects accompanying words, not words themselves
|
|
chronemics
|
how one handles and structures their time
|
|
olfactics
|
study of smell
|
|
aesthetics
|
study of comm of a message or mood thru color or music
|
|
gustorics
|
study of taste communicates
|
|
Johari Window
|
I. Free Area
II. Blind Area III. Hidden Area IV. Unknown Area |
|
Concepts of Interpersonal Comm (9)
|
1. Comm takes place within a system
2. We teach others how to treat us 3. We comm. what and who we are 4. Much of our interpersonal comm based on want for others to act n feel like us 5. meaning in ppl, not words 6. we cannot not comm 7.people react to our actions 8.we expect to achieve happiness 9. We cannot always have same understanding n feelings as others |
|
Compliance
|
pregiving
liking promise threat self-feeling esteem debt |
|
power
|
expert
referent reward coercive legitimate |
|
classic theory of self
|
spiritual(what we think/feel)
material(represented by possesions social(interactions w/others) physical(physical being) |
|
degree of comm apprehension(low-->moderate)
|
normal shyness
extreme shyness social anxiety severe social anxiety |
|
relational fusion
|
one partner defines reality for the other
|
|
holistic thinking
|
doesn't dissect events or concepts....like storytelling
|
|
levels of conflict (7)
|
1. No conflict
2. Latene conflcit (one senses conflict/other does) 3.Problems to solve(epxress & confront problems) 4.Dispute 5.Help 6.Fight or Flight 7.Intractability |
|
fair fighting
|
people working toward an amicable solution to the problem
|
|
DESC scripting
|
Describing, Expressing, Specifying, and Stating consequences
|
|
Types of Interview Questions
|
-direct
-open ended -closed ended -bipolar -leading -loaded -yes-response -mirror -probes |
|
Problem Solving Cycle
|
-define problem
-analyze problem -select & plan solution -Execute and evaluate solution -Carry Through |
|
Groups
|
Small groups-usually 3-12 ppl
group group-more than a dozen ppl |
|
5 phases of group operation
|
norming-group comes together & gets to know each other
storming-conflict errupts conforming-groups that get thru storming phase performing-action stage adjourning-go out of existence |
|
ways for being dishonest
|
plagirism--cheating--fabrication--facilitaion
|