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17 Cards in this Set
- Front
- Back
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scoop of practice
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The skills that u are legally permitted to performed
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professional ethics
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A code of valves and norms that guides practical decisions when made by professionals.
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Conflicts
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Clash between people with opposing opinions or principles
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Decorum
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Appropriateness of behavior, conducts,dress,speech
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Team Conflict
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An interpersonal problem that occurs between two or more members of a team and affects the results of a team work.
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Confidentiality
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A set of rules or a promise that limits access or places restrictions on certain types of information.
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Ethics
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involves making choices and judgments about right and wrong conduct.
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Importance of greeting
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. To communicate warmth and love
. To make a difference . Give a good first impression . Gives opportunities for memorable experiences. |
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Importance of positive facial expressions
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It helps your client or Colleague to listen and focus on what you are saying and to help clarify what has been said
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To develop good relationship with team members. what are some ways of constructing Criticisms..
(Lfbsyeh) |
.Limit your criticism to one current issues
.focus on observable behavior or action .be objective and specific when giving criticism. .start by identifying good work practice .you can then put in the"but" which will point out the weaknesses .End with another good point .help to develop a plan of specific action for your colleague to take |
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ways to manage stress
(fflGD) |
.focus on positive thinking
.focus on self care outside of the workplace. example.. diet &exercise .learn relaxation techniques.. example... reading .Get counselling .Develop a support system |
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what are benefits of people from different backgrounds to a team?
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.Increases productivity
.Increases creativity .Increases language skills Increases positive Reputation |
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6 ways to stop productivity in a team.
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.Not assigning work task/ responiblities properly.
.Not communicating clear, complete and concise goals. .Not giving a clear and direct feedback. .Interrupting workload .Not allowing workers to attend training and development seminars. .Creating a climate of fear and anxiety I example ruling through rigid control... |
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positive communication
(VRCN) |
.Value all individual and treat them with respect, courtesy and sensitivity.
.Recognize cultural differences. .Communicate in a way to develop and maintain positive relationships, mutual trust and confidence. .Make an effort to use basic strategies to overcome language barriers. |
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Quality and Characteristics of communication
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.Good communication skills
.Honesty and trustworthiness . courtesy .Respectfulness .Conscienciosnes .Cooperativeness |
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Standards of good communication
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.provide clear information- information must be clear complete and concise
.Bring verbal and non-verbal communication together- must be in agreement .Listen - to share information you have to hear what was said. |
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Communication barriers
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.Attitudes
.Languages .Cultural noise Information overload .Lack of common experiences .Physical barriers example poor lighting |
