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25 Cards in this Set
- Front
- Back
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What should be tried whenever a system is caught in an endless cycle of restarts
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Boot into Safe Mode
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What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?
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Windows Boot Manager
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Which Windows RE tool is considered to be the least intrusive?
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Startup Repair
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Which of the following keys will cause the Windows Boot Manager to appear as long as it is pressed during the boot process?
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spacebar
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If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
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True
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Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
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True
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Which program is used to start the part of the Win32 subsystem that displays graphics?
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Smss.exe
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Which diskpart command is used to remove any partition or volume information from the selected disk?
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clean |
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The command ____ searches for and replaces corrupted system files.
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sfc /scannow
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What should be done if a system cannot boot from the hard drive?
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Boot from the Windows setup DVD
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What is the most likely cause of an improper shutdown or system lockup?
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hardware problem
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Which program is responsible for reading motherboard settings and running the POST?
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Startup BIOS
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What should be the first thing to try if the hard drive is not spinning at startup?
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check power connections and switches
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Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
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Driver Verifier
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What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?
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stop error
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Which of the following Windows RE commands can be used to scan for Windows installations not stored in the BCD?
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bootrec /scanOS
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Name the Windows RE command that can be used to manage hard drives, partitions, and volumes.
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diskpart
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Which of the following is the last step in the six step troubleshooting method covered in this chapter?
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Document
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What should be entered at a command prompt in order to scan all system files?
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sfc /scannow
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Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
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Windows Defender
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Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?
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Cipher
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Which of the following common blue screen errors means the hard drive is most likely corrupted?
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NTFS_FILE_SYSTEM
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Which of the following symptoms might indicate that the MBR record is damaged?
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Invalid partition table error
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Which tool should be the first one to use when a blue screen error has occurred?
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Microsoft web site
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Which command is used to check and repair the hard drive?
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chkdsk c:/r
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