Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
57 Cards in this Set
- Front
- Back
Aboyeur |
Expediter who takes orders from servers and calls out the orders to the various production areas in the kitchen. |
|
All-suite properties |
Apartment style facilities offered at mid market prices. They have larger spaces that include a sitting area, often with dining space, and small kitchen and bar area in addition to bedroom and bath |
|
Amenity |
A service or production provided to guests for their convenience, either with or without an additional fee. |
|
AAA Tourbook |
American Automobile Associations, the most widely recognized rating service in the united satiates; it uses a diamond system in judging overall quality |
|
Back of the house |
Employees who work outside the public space. Back of the house positions include chefs, line cooks, pastry chef, dishwashers, bookkeepers, storeroom clerks, purchasers, dietitians, and menu planners |
|
Bed and breakfast |
Cater to guests looking for quaint, quiet accommodations with simple amenities. Usually probably owned homes converted to have several guest rooms. Guests are served breakfast during a specified time on a small dining room
|
|
Café |
A coffeehouse usually offering pastries and baked good. |
|
Cafeteria |
An assembly line process of serving food quickly and cheaply without the need of servers |
|
Chain |
A group of restaurants owned by the same business organization |
|
Chef |
A mark of respect and distinction that describes a professional cook who has reached the position through hard work and dedication to quality |
|
Concessions |
A branch of a food service operation set up and operating in a place belonging to another commercial enterprise, such as a monument, museum, or ballpark |
|
Contract feeding |
Businesses that operate food service for companies in the manufacturing or service industry. Contractors will manage and operate the employee dining facilities |
|
Convention centers |
Facilities specifically designed to house large-scale special events, including conventions, expositions, and trade shows |
|
Convention centers |
Facilities specifically designed to house large-scale special events, including conventions, expositions, and trade shows |
|
Economy lodging |
Clean low priced accommodations primarily designed for traveling salespeople, senior citizens, and families with modest incomes |
|
Epicurean |
A person with a refined taste for food and wine |
|
Expositions |
Large shows open to the public that highlight a particular type of product or service. Such shows give manufacturers and service providers a chance to display their offerings to many people at a single event |
|
Expositions |
Large shows open to the public that highlight a particular type of product or service. Such shows give manufacturers and service providers a chance to display their offerings to many people at a single event |
|
Front of the house |
Employees who serve guests directly. Front of the house positions including managers, assistant managers, banquet managers, dining room managers, maître d's, hosts/hostesses, cashiers, bar staff, serving staff, and busers. |
|
Full service properties |
Properties that cater to travelers in search of a wide range of conveniences. They offer larger rooms and well trained staff and features amenities like swimming pools, room service, fitness centers, or service for business travelers |
|
Full service properties |
Properties that cater to travelers in search of a wide range of conveniences. They offer larger rooms and well trained staff and features amenities like swimming pools, room service, fitness centers, or service for business travelers |
|
Gourmet |
Lover of fine food and drink |
|
Guild |
Associations of people with similar professions or interests |
|
Guild |
Associations of people with similar professions or interests |
|
Haute cuisine |
An elaborate and refined system of food preparation |
|
Guild |
Associations of people with similar professions or interests |
|
Haute cuisine |
An elaborate and refined system of food preparation |
|
Hospitality |
The services that people use and receive when they are away from home. This includes, among other services, restaurants and hotels |
|
Kitchen brigade system |
A system that assigns certain responsibilities to kitchen staff developed by Georges August Escoffier |
|
Lesche |
Private clubs for the ancient Greeks that offered food to members |
|
Luxury properties |
Hotels that offer top of the line comfort and elegance. While often defined as part of the full service sector, luxury hotels take service and amenities to new heights of excellence |
|
Luxury properties |
Hotels that offer top of the line comfort and elegance. While often defined as part of the full service sector, luxury hotels take service and amenities to new heights of excellence |
|
Michelin Guide |
A rating system better known in Europe than the United States but it has recently began rating organizations on the US and elsewhere, rated 1-3 |
|
Mid priced facilities |
These fall somewhere between full service and economy sectors. They are designed for travelers who want comfortable moderately priced accommodations, also known as tourist class properties |
|
Mid priced facilities |
These fall somewhere between full service and economy sectors. They are designed for travelers who want comfortable moderately priced accommodations, also known as tourist class properties |
|
Mobil travel guides |
a major American rating resource. The Mobil traveling guides rate. Thousands of properties with a 5 star system |
|
Monuments |
Typically either structure or built to memorialize something or someone, or structures recognized for their historical significance. Examples: Mt Rushmore, Eiffel Tower |
|
Pasteurization |
Process of making milk safer to drink by heating it to a certain temperatures to destroy harmful bacteria, named after Louis Pasteur |
|
Phatnai |
Established that catered to travelers, traders, and ancient diplomats in Ancient Greece |
|
POS system |
POS means point of sale or point of service. POS refers to the place where some type of transaction occurs. Although a POS could be a retail shop or restaurant, a POS system generally indicates a computer terminal or linked group of terminals |
|
Property management system (PMS) |
Technology that can serve a variety of functions by which managers and staff can improve guest experiences, such as scheduling, database maintenance, accounting and sales |
|
Refrigerator |
Keeps food from spoiling quickly and Also helps to feed larger numbers of people |
|
Resorts |
Locations that feature extensive facilities for vacationers who are looking for recreational activities and entertainment |
|
Resorts |
Locations that feature extensive facilities for vacationers who are looking for recreational activities and entertainment |
|
Restorante |
In 1765, a man named Boulanger began serving hot soups call restaurers for their health restoring properties. He called his cafe a 'restorante' the origin of our modern work for restaurant |
|
Satellite/commissary feeding |
When one kitchen prepares food that is shipped to other locations to be served |
|
Self operators |
Employees at a manufacturing or service company who are also utilized for food service |
|
Self operators |
Employees at a manufacturing or service company who are also utilized for food service |
|
Trade shows |
Restricted to those involved in the industry being featured. Producers or manufacturers rent space at a trade show to exhibit, advertise, and demonstrate their products or services to people interested in the specific field |
|
Self operators |
Employees at a manufacturing or service company who are also utilized for food service |
|
Trade shows |
Restricted to those involved in the industry being featured. Producers or manufacturers rent space at a trade show to exhibit, advertise, and demonstrate their products or services to people interested in the specific field |
|
Travel and tourism |
The combination of all of the services that people need and will pay for when they are away from home. This includes all of the businesses that benefit from people traveling and spending their money, such as transportation and restaurants. |
|
Self operators |
Employees at a manufacturing or service company who are also utilized for food service |
|
Trade shows |
Restricted to those involved in the industry being featured. Producers or manufacturers rent space at a trade show to exhibit, advertise, and demonstrate their products or services to people interested in the specific field |
|
Travel and tourism |
The combination of all of the services that people need and will pay for when they are away from home. This includes all of the businesses that benefit from people traveling and spending their money, such as transportation and restaurants. |
|
The zagat survey |
A consumer based guide that rates restaurants on for qualities: food, décor, service, and cost |
|
Convention |
A gathering of people, all who have something in common. They are often all members of a particular organization, or they may simply be individuals who share a hobby. |