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25 Cards in this Set
- Front
- Back
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What items on the appointment books should the dental assistant keep in mind: |
production , shield for privacy, & legal documents
(All of the above) |
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A system that ensures a patient returns for continued dental care and dental service is a? |
Recall system |
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Of all the recall systems, why would a patient reschedule the next appointment date before leaving the dental office? |
Pre-Schedule |
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What is likely on a patients registration form ?
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D.O.B , insurance , name & signature
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What is not included on a patients dental history form ?
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Treatment plan and charting needs |
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What is included in a patient's clinical evaluation? |
Internal and external evaluation |
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What are some treatments that would require a patient to sign an informed consent form? |
implants , extractions , periodontal procedures
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What is required when submitting insurance claims for dental treatment?
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Patient , subscriber & doctors identification detail on treatment
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Which is not a factor for maximizing scheduling efficiency ?
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Amount of money collected |
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A patient calls at 10 am to cancel his appointment at 2 pm this afternoon because of work emergency. what would be a best technique for filling the time period ?
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Use an established call list to fill the opening
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A teenage is new to the dental office and is filling out the new patient paperwork.when he gets to the insurance section , he asks you what he should put for subscriber . you explain what ?
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The holder of the dental benefits is the subscriber
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Maximum coverage can be described as ?
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Total dollar amount insurance company will pay during the year
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What is the easiest and most commonly used filing system?
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Alphabetical by last name
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What are some results of poor scheduling?
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Down time , patient will be stressed , patient will go somewhere else.
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In order for a dentist to create a treatment plan, he/she must review the patients medical history continue with a thorough evaluation , and
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Make a diagnosis |
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List of services and procedures with assigned dollar amounts that are covered by the dental benefits plan/insurer:
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Table of allowences |
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Routine , mid-range fee charged for given services provided by practitioners in similar geographic area and determined by a third party based on a special circumstances
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UCR plan |
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Pre-established fees set by government assistance programs common to all dentists regardless of geographic area |
Fixed fee schedule |
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Members of these plans can receive treatment only from dentists assigned to the plan. |
Health maintenance organization (HMO) |
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Members of these plans can receive treatment from approved dentists or from those outside the plan. |
Preferred provider organization (PPO) |
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The caller should never have to wait for more than one minute. |
Callers on hold |
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Ask and record the date, time, name of the caller, his/her phone number, and the reason for the call. |
Taking a message |
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Pleasant greeting, identify the practice and self, and courteously ask how to assist the caller. |
Incoming calls |
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Have all necessary information in front of you. Identify practice, self, and state the nature of the call. |
Outgoing calls |
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Messages can be retrieved using an access number or code. Remember all health care information left on system is confidential. |
Voicemails |
