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41 Cards in this Set
- Front
- Back
Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
t/f |
true
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Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.
t/f |
false
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The six step troubleshooting program can only be applied to software problems.
t/f |
false
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Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.
t/f |
false
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If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
t/f |
true
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Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?
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Cipher
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What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem and Windows must stop the system?
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stop error
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You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
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memory diagnostics
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Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
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driver verifier
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Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
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windows defender
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Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
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disk management
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Which of the following is the last step in the six step troubleshooting method covered in this chapter?
Question options: 1) Plan the fix 2) Resolve the problem 3) Document 4) Verify and prevent |
document
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What should be done before any changes are made to a system that is experiencing a problem?
Question options: 1) Examine the system 2) Backup data 3) Establish a Theory 4) Test your Theory |
backup data
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Which tool should be the first one to use when a blue screen error has occurred?
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microsoft website
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Which of the following common blue screen errors means the hard drive is most likely corrupted?
Question options: 1) NTFS_FILE_SYSTEM 2) BAD_POOL_HEADER 3) KERNEL_DATA_INPAGE_ERROR 4) DIVIDE_BY_ZERO_ERROR |
NTFS_FILE_SYSTEM
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What does the term x86 refer to?
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32 bit processors
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What should be done if a system cannot boot from the hard drive?
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boot from windows setup dvd
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What should be entered at a command prompt in order to scan all system files?
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sfc /scannow
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What is the most likely cause of an improper shutdown or system lockup?
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hardware problem
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What should be tried whenever a system is caught in an endless cycle of restarts?
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boot into safe mode
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Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?
Question options: 1) run the application from the command line using the /highpriority parameter 2) use the Run as administrator shortcut menu option 3) double-click the application icon while holding down the Home key 4) download a 64-bit version of the application and try it again |
use the Run as administrator shortcut menu option
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Which of the following utilities can be used to troubleshoot an improper shutdown? (Choose all that apply).
Question options: 1) Event Viewer 2) Task Lister 3) Memory Diagnostics 4) Chkdsk |
1) Event Viewer
3) Memory Diagnostics 4) Chkdsk |
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Which of the following are valid steps in the six step troubleshooting method discussed in this chapter? (Choose all that apply).
Question options: 1) Boot to Safe Mode 2) Establish a Theory 3) Document outcomes 4) Reinstall Windows |
2) Establish a Theory
3) Document outcomes |
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Which of the following are useful rules to use when troubleshooting? (Choose all that apply).
Question options: 1) Establish your Priorities 2) Become a Researcher 3) Never Suspect the User 4) Make No Assumptions |
1) Establish your Priorities
become a reasearcher 4) Make No Assumptions |
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Which of the following steps can help form a best guess theory? (Choose all that apply).
Question options: 1) Reproduce the problem 2) Don’t question the obvious 3) Decide if hardware is the problem 4) Research user manuals |
1) Reproduce the problem
decide if hardware is the problem 4) Research user manuals |
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Which of the following can you try if a legacy application is having compatibility problems with Windows 7? (Choose all that apply.)
Question options: 1) reboot Windows 7 in Legacy Runtime mode 2) check the Windows 7 Compatibility Center 3) try running the application in compatibility mode 4) try running the program in Windows XP mode |
3) try running the application in compatibility mode
check the Windows 7 compatibility center 4) try running the program in Windows XP mode |
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After solving a problem, it is important to take ___________ measures to make sure the problem doesn’t happen again.
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preventative
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For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.
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action center
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If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.
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service
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If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.
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system restore
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To solve ____________________ stop errors after Windows startup, use the web to research the error message.
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blue screen
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A tool that can be used to allow data files to be connected to applications they normally would not use
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data sources open database connectivity
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A command used to find the ID number of each running process
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tasklist
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A program associated with a file extension
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default program
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Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
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blue screen of death
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A tool that installs drivers so that an application can open a foreign data source
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Data Sources
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The relationship between a file type and a supporting application
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file association
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A service that runs in the background to prevent or filter uninvited communication from another computer
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windows firewall
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A tool that can be used to register components
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component services
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A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
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system file checker
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A command that uses the process ID to stop a process
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taskkill
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