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29 Cards in this Set
- Front
- Back
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If you need to recover data off a system that won’t boot, install the drive in a working system.
t/f |
true
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If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.
t/f |
false
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To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.
t/f |
false
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A poor looking video display might be caused by inadequate video RAM.
t/f |
true
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A degausser can erase everything on an optical disk.
t/f |
false
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Which of the following is a likely symptom caused when the CMOS battery fails?
Question options: 1) POST code beeps 2) time and date settings lost 3) continuous reboots 4) blue screen of death |
time and date settings lost
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Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?
Question options: 1) you must install the drive in a drive bay 2) you must manually assign a drive letter 3) you must have an Administrator password before you can access the data on the drive 4) the drive must be initialized before you can access it |
you must have an Administrator password before you can access the data on the drive
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Which of the following is NOT a possible symptom of a problem with the electrical system?
Question options: 1) there are no indicator lights 2) error codes or beeps come and go during booting 3) you see events in event viewer 4) the PC powers down unexpectedly |
you see events in event viewer
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Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
Question options: 1) the power supply whines when you first turn on the system 2) you don’t see any indicator lights or fans spinning 3) BIOS loses its date and time settings 4) the system tries to boot from the wrong device |
the power supply whines when you first turn on the system
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What can be the result of a missing standoff?
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a short on the motherboard
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If you suspect your system is overheating, how can you determine the CPU temperature?
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go into BIOS setup and find the CPU screen
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Which of the following is NOT a solution to an overheating problem?
Question options: 1) verify that cables are not obstructing airflow 2) remove the covers from empty expansion slots 3) be sure the case is not sitting on a carpet 4) remove dust from the power supply, vents, and cooler fans |
remove the covers from empty expansion slots
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What can you conclude if you heard one short beep during system boot?
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all POST tests passed
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If you see an error message that reads “Processor thermal trip error”, what is the likely problem?
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the processor has overheated
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What should you do if the system continually reboots and you can’t read the error message produced on a blue screen?
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press F8 as Windows starts up
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Which of the following is NOT an FRU on a motherboard?
1) processor 2) RAM 3) CMOS battery 4) chipset |
chipset
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Why might you disable quick booting features in BIOS when you are troubleshooting a problem?
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so you can see a full POST report
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What is a possible consequence of the thermal compound being improperly applied to the CPU?
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the CPU can overheat
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Which message are you likely to see if the BIOS cannot find a hard drive at POST?
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Fixed disk error
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Under what circumstances might you need to rebuild a RAID volume?
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after you replace a failed disk
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While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?
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BIOS has successfully completed POST
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What is the likely problem if you see small white, black, or colored spots on your LCD screen?
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you have dead or stuck pixels
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Which of the following is NOT a recommendation for physically protecting your equipment?
Question options: 1) install air filters over the front or side vents of the case 2) if you won’t be using the computer for several weeks, leave it turned off 3) make sure cables are tied up and out of the way 4) don’t turn on a computer that is much colder than room temperature |
if you won’t be using the computer for several weeks, leave it turned off
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Which of the following protects your computer from brownouts or sags?
Question options: 1) degaussing 2) GPU 3) surge protector 4) UPS |
UPS
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What is the purpose of a zero-fill utility?
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completely wipes a hard drive clean
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Startup BIOS communicates ______________ errors as a series of beeps before it tests video.
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POST
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When the _____________ battery fails, the BIOS loses its time and date settings.
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CMOS
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___________________ causes the CPU to run faster than normal and can cause the CPU to overheat.
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overclocking
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If BIOS cannot access a drive in a ___________ array, use the firmware utility to check the status of each disk in the array.
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RAID
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