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43 Cards in this Set
- Front
- Back
Interpersonal Relationship
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The interconnection and interdependence between two individuals
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interpersonal communication
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the exchange of verbal and nonverbal messages between two people who have a relationship and are influenced by their partner’s messages
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Social Information Processing Theory
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argues that virtual relationships are as close as face-to-face relationships
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Hyperpersonal communication
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online communication that is even more intimate than face-to-face
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Social exchange theory
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the process of balancing the advantages and disadvantages of relationships
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Uncertainty reduction theory
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When people first meet, their main goal is to reduce uncertainty. People need information to become closer or separate
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Relational Dialects Theory
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dialectal tensions are contradictory feelings that tug at every relationship
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Social penetration theory (SPT):
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How relationships move from superficial levels to levels of intimacy
Reveal obvious information to more private |
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Communication privacy management theory
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People perceive the information they hold about themselves and whether they want to disclose or protect it
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boundary tribulence
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If there is a threat to your privacy boundaries, you experience _________. You readjust your boundaries for privacy, self-disclosure and connection.
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Strategic topic avoidance
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Used by one of both relational partners to maneuver the conversation away from undesirable topics because of potential for embarrassment, vulnerability, or relational decline
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Initiating stage
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Make contact with another person.
Many relationships don’t move beyond this stage. |
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exploratory stage
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-Small talk to obtain superficial information
-Uncertainty reduction -Likely to observe partner closely in order to learn about their attitudes and behaviors |
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intensification stage
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- Move communication in relationship towards more personal self-disclosure
- Share affection verbally, develop pet names - Have a deeper understanding of your relational partners nonverbal behavior |
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stable stage
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Have a great deal of knowledge of your partner, have realistic expectations, feel comfortable
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integrating
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Become one. Share property, people treat you as a pair, have joint opinions
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bonding
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Share formal symbolic messages with the world that relationship is important and cherished.
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declining stage
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-Uncertainty events
-Interference- timing, work, obstacles… -Unmet expectations- we have ideas of what relationships should be like |
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repair tactics
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improve communication, focus on positive aspects of the other partners behavior, enlist support of others.
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termination stage
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- Passing away
Relationship gradually fades. Partners gradually spend less time- communication and intimacy decline - Sudden death Often very abrupt and unexpected termination for one partner |
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reconciliation
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repair strategy for rekindling an extinguished relationship
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Mutual interaction
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vow to remain as friends
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avoidance
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begin to miss each other
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conflict
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A negative interaction between two or more interdependent people, rooted in some actual or perceived disagreement
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conflict management
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The way we engage in conflict and address disagreements with our relational partners
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unproductive conflict
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-Conflict that is managed poorly
-Has a negative impact on the individuals and the relationship -Can lead to health problems -Leads to aggression in the relationship |
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productive conflict
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-Conflict that is managed effectively
-Fosters healthy debate when people are actively engaged -Leads to better decision making -Spurs relationship growth -Mutual compromising occurs |
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conflict triggers
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-Inaccurate perceptions
-Incompatible goals -Unbalanced costs and rewards -Provocation- or the intentional instigation of conflict |
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aggression
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verbal intimidation, physical threats
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power dynamics
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When power differs in a relationship this causes people to handle conflict unproductively
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Attitudes toward conflic
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- Affect how willing you are to discuss disagreements
- Affect how productively you handle conflict |
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Communication boundary management
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Affect willingness to discuss certain topics with certain people
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uncertain climate
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at least one person involved is unclear or tentative about the goals, potential, outcomes of a conflict situation Unfamiliarity with topic, people, surroundings
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defensive climate
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those where the people feel threatened. It is an atmosphere of mistrust, suspicion and apprehension
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supportive climate
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offer communicators a chance to honestly and considerately explore issues
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individualistic culture
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Emphasize personal needs, rights, and identity. “I” attitude
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collectivist culture
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Emphasize group identity and needs. "We” attitude
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low context culture
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view conflict as necessary and people say exactly what they mean
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high context culture
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view conflict as undesirable
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escapist strategy
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- Try to prevent or avoid direct conflict
- Used for various reasons, such as personal safety, practicality, - strategy - Helpful when conflict is unimportant, unproductive if they keep us from dealing with issues that need to be addressed |
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challenging strategy
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- Promote the objectives of the individual who uses them (assertiveness) rather than the desires of the other person or relationship
- Get what you want without letting anxiety, guilt, or embarrassment get in the way - Create a winner and a loser |
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cooperative strategy
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- solutions that benefit both parties
- Focus on issues instead of verbal aggressiveness- no attacks on the other person - Debate and argue using probing questions or playing devil’s advocate - Consider options and alternatives - Consider the importance of the outcome - Reassure your partner |
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compromise
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- Both sides give up a little to get a little
- Can be arrived at through trading or random selection - Has disadvantages for long-term important relationships- giving something up becomes tiresome when it becomes habitual |