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21 Cards in this Set
- Front
- Back
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A PC problem diagnosis utility suite is designed to identify problems with: A. hardware B. Application Software C. Operating system software D. all of these |
all of these |
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T or F? Disk fragmentation indicates that a PC's hard drive may be about to fail? |
F |
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T or F? Open source, freeware, and shareware utilities are not commercial products. |
F |
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A _______ is a legal contract between a vendor and a user that governs the use of a software package, such as a utility program. |
License agreement, software license, EULA |
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T or F? a software utility advertised as a free download is freeware that can be used without paying a license fee. |
F |
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A software utility tool of primary use to a support specialist who assembles or installs hardware systems is: A. a patch utility B. a software audit tool C. a file backup utility D. a burn-in utility |
burn-in utility |
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Which category of utility tools prepares documents tha would likely be included in a site installation notebook? A. system information B. rootkit monitor c. bandwidth tester D. network analyzer |
system information |
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Which of these actions should be performed on a PC prior to using a Windows Registry edit utility? A. defragment the hard drive B. Back up the registry onto a disk drive C. Temporarily disable the system's firewall D. Verify that the system patch status is up-to-date. |
back up the registry onto a disk drive |
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A type of utility tool that can modify which software is launched automatically at start-up is; A. a benchmark utility B. an autoruns utility C. an audit utility. D. a bootinfo utility. |
an autoruns utility |
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T or F? Versions of the windows operating system after windows 2000 do not have a command-line prompt feature. |
F |
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T or F? a dashboard is a display of network performance information and fault warnings that a network administrator uses to monitor network operation. |
T |
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A _______ tool is a utility that inventories the software versions installed on a PC to determine compliance with licensing agreements. |
audit |
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T or F? a PC may be vulnerable to attacks from the internet if some patches have not yet been downloaded and installed. |
T |
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a utility software tool designed to clean up a failed software installation is: A. an undelete utility B. a disk clean utility C. an uninstaller utility D. a diagnostic utility |
an uninstaller utility |
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List two examples of common network bottlenecks that utility software tools might be able to delete. |
heavy packet volumes, external denial-of-service attacks, processor or memory overload, contention for disk accesses |
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T or F? before a user recycles a PC, he or she must physically destroy the hard disk in order to obliterate sensitive personal information. |
F |
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a backup utility can write copies of important data files and folders on: A. an internal hard disk B. a network server's disk drive C. an internet server D. any of these |
any of these |
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A _____ utility rewrites all the files and folders on a disk drive so they are stored in contiguous sectors in order to improve disk performance. |
DEFRAGMENTATION |
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A ______ is software that can attach itself to other software or to disk media and caus eharm to the programs and data stored on a PC. |
VIRUS |
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List three activities that can be performed by a system tune-up utility to improve system performance. |
defragment disks, clean registry, manage start-up applications, analyze and repair disk and file errors, optimize windows configuration and settings |
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T or F? a firewall is hardware or software designed to prevent unauthorized attempts to penetrate a computer system from outside a network. |
T |
