Hr Final

1. Ifthe employee, as a result of complaining to the employee’s supervisor over thepromotion test, resigned because working conditions became intolerable, whattype of discharge would this be called?

Constructive Retaliatory Progressive At-will

Which of the following would be an example of quid pro quo sexual harassment?

Sarah and Mary kiss each other. Barb is offended by that act.

Explicit pictures are posted on the manager's door.

Sue offers Betty a raise if Betty goes out with her. Betty objects.

Harry and Sue are employees who are out on a date. They like each other

A federal law has a threshold of 15 or more employees. But the state law says you have to apply the federal law if you have 5 employees. Your company is in that state and has 7 employees. Does your company have to apply the federal law?

No, because you have fewer than 15 employees.

Yes, because you have more than 5 employees.

It is uncertain and has to be determined by federal court.

It is uncertain and has to be determined by state court.

If flight attendants must be of a certain height for safe operation of an airplane, what discrimination defense is applied here?

Business necessity

Residual treatment

Obviousness

BFOQ

_____ discrimination occurs when a person or group engages in a sequence of actions over a significant period of time that is intended to deny rights provided by Title VII to a member of a protected class.

Sequenced

Selected

Signed

Patterned

______ exists when the level of difficulty for an organization to provide accommodations, determined by looking at the nature and cost of the accommodation and the overall financial resources of the facility, becomes a significant burden on the organization.

Hard assumption

Difficult task

Unreasonable burden

Undue hardship

______ is a situation where the organization takes an adverse employment action against an employee because the employee brought discrimination charges against the organization or supported someone who brought discrimination charges against the company.

Retaliation

Discrimination

Transparency

Turnover

The Civil Rights Act of 1964 claims it is illegal to use "race, color, religion, sex, or national origin" as a determining factor in any employment action.

true or false

The Americans With Disabilities Act stipulates that an organization must make "reasonable accommodations" to the physical or mental limitations of an individual with a disability who was otherwise qualified to perform the "essential functions" of the job, unless an "undue hardship" is incurred by the organization.

true or false

U.S. immigration law requires employers to verify the identity and employment eligibility of anyone hired through the use of a form called the Employment Eligibility Verification Form (I-9).

true or false

Tests for employment can only be written exams.

true or false

What is a job analysis method that allows workers to write down the tasks that they accomplish as they go about their job?

Observation

Questionnaires

Diaries

Interviews

What is the process of identifying tasks that each employee is responsible for completing as well as how those tasks will be accomplished?

Job design

Job evaluation

Job specification

Repurposing

What is the ultimate value of the Job Characteristics Model?

To reduce discrimination

To make work more motivational

To make life more relaxing

To make jobs more challenging

If we could look at historical revenues and relate those revenue volumes to the number of people in the organization for each year and then extend those data into the future to predict the number of people required for a particular sales or production level, what kind of analysis was done?

Ratio analysis

Regression analysis

Trend analysis

Factor analysis

What term is associated with reserving office space for a particular time of the week?

Reserving Moteling Hoteling Establishing

What is the term associated with taking an in-house function such as alcohol counseling and having someone else do it outside the organization?

Outsourcing Optioning Outcasting Defensing

________ work teams are assigned a number of tasks by a manager and the team gives specific assignments to members and is responsible for rotating jobs.

Optional Transversed Integrated

Self-managed

_______ is a statistical technique that identifies the relationship between a series of variable data points for use in forecasting future variables.

Regression analysis Ratio analysis Markov analysis Factor analysis

Companies typically do worse financially after a large-scale layoff than they did before.

true or flase

In HR forecasting you should use either quantitative or qualitative methods, not both.

true or false

The two primary outcomes from a job analysis are the job description and the job specification.

true or false

Job analysis is only important to HR Managers, Line managers don't need to understand it.

true or false

Work flow analysis is completed in reverse---the first thing analyzed is the end result of the process.

true or false

In stable, bureaucratic organizations, task-based job analysis would usually be the norm.

true or false

The traditional approach to job design has been to focus on individual jobs.

true or false

The quickest and easiest way to fix a personnel shortage in the short term is overtime.

true or false

What is a strength of local mass media as a recruiting source?

Self-selected

Useful in short-term shortages

Targets specific recruits

Good for semiskilled or skilled line employees

Which of the following is an advantage of internal recruiting?

The pool of applicants is significantly larger

We can lower training costs for skilled positions by hiring someone with the requisite skills

The recruit will be able to learn more about the “big picture” of the company and become more valuable

The pool of applicants is significantly smaller

What is a review of all of the tasks and requirements of the job, both good and bad, referred to as?

Job analysis

Job description

Realistic job preview

Evaluation of old job description

Especially when recruiting within the United States, the first and most important laws that recruiters must abide by are what?

State

Union

Equal Employment Opportunity

Non-compete agreement

What are the two most common sources for internal recruiting?

Employee referrals and résumés on file

Promotion from within and employee referrals

Promotions from within and résumés on file

Résumés on file and long-time employees

What two things can make the internal recruiting process go more smoothly?

An employee rewards system and promotability ratings

Managerial sponsorship and a seniority system

A seniority system and an employee rewards system

Promotability ratings and managerial sponsorship

The pool of candidates for an opening must be _______________, otherwise the recruiting process does the company no good.

likeable qualified pleasant organized

Having a(n) _______________ system within a company makes targeted and closed internal recruiting methods difficult.

employee rewards

open door recruitment

seniority

promote from within

When recruiting in an identifiable geographic area, recruiters need to consider the _______________ in that area.

population size of the area

political views of the area

quality of the workforce

unemployment rate

When an HR department fills jobs based on people they know or with current employees, _______________ is occurring.

internal recruiting

active recruiting

external recruiting

open recruiting

The cost of recruiting, selecting, and training a new employee is usually more than 100% of that employee's annual salary.
true or false

A realistic Job Preview makes it much less likely that a new hire will leave a job in the weeks following the initial hiring.

true or false

Organizational image heavily influences the ability to recruit externally.

true or false

One of the advantages of external recruiting is that it usually costs less than internal recruiting.

true or false

Unions and labor agreements, where they exist in organizations, don't have much effect on external recruitment.

true or false

One of the strengths of public agencies is that they heavily prescreen recruits.

true or fase

Outsourcing is the only alternative to recruitment

true or false

The recruiter is one of the primary factors responsible for an applicant showing interest in an organization and its jobs.

true or false

Open and targeted recruiting methods can be used in both internal and external recruiting

true or false

If the organization selects someone who may pose a danger to coworkers and then harms coworkers in the company, what does the company potentially have?

A violent phase hire A mismatch hire

A negligent hire A minimum hire

Which of the following application form questions can a company legally ask?

For a reference from a religious leader

Dates and conditions of discharge from the military

Whether candidate has any disabilities that would prevent him or her from performing the job being applied for

How much longer do you plan to work before retiring?

What is an example of an honesty test?

Polygraph Myers-Briggs Birkman Seedorf

What is the main reason to do a background check?

Recruit new candidates

Prevent negligent hires

Find potential medical problems

Analyze physical strength

What law gives employers the limited right to do credit checks?

Equal Employment Opportunity Act

Civil Rights Act of 1964

Fair Credit Reporting Act

Fair Trade Act

_________ were created to guide employers in their efforts to comply with federal laws concerning all employment decisions, and especially the selection process.

Equal employment tests

Selection modules

Uniform guidelines

Employment norms

________________ are anything that are used as a basis for employment decisions.

Job analyses

Job fits

Preferred guidelines

Employment tests

In the ________ interview, the interviewer might start with some preplanned questions and then finish with free-flowing conversation.

pre-patterned tempered semistructured reversed

The _____ is the employment eligibility verification form according to the Immigration Reform and Control Act.

Verify B-7 G-12 I-9

Private sector, nonunion companies are generally allowed to require applicants and/or employees to take drug tests in most states.

true or false

The Genetic Information Nondiscrimination Act (GINA) protects people from discrimination by health insurers and employers on the basis of their DNA information.

true or false

Employers can use a polygraph test anytime that they suspect theft within the company.

true or false

Cognitive ability tests can be used even when such testing has disparate impact, as long as the test has business necessity and is job related.

true or false

A company can't refuse to hire you because of a bankruptcy.

true or false

On an application form, an employer can ask about a person's marital status.

true or false

What type of learning is associated with direct, voluntary learned behaviors?

Classical conditioning

Behavioral conditioning

Operant conditioning

Temperamental conditioning

A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory. What kind of shaping behavior is provided here?

Positive reinforcement

Extinction

Negative reinforcement

Punishment

Which type of learner learns best in the historical classroom setting?

Auditory Tactile Internal Visual

Career entry, building skills, and work relationships develop in what career stage?

Exploration

Establishment

Disengagement

Maintenance

______ is the last step in the training process.

Assessing needs

Delivering training

Designing training

Assessing training

______ learning is another word for vicarious learning.

Digital Incremental Social Technical

The ________ stage of a career marks the desire to balance nonwork with work activities.

maintenance

establishment

exploration

disengagement

_______ is the way that we identify, understand, and use our own emotions as well as the emotions of others to promote our working relationships.

Emotional development

Emotional intelligence

Intelligence quotient

High level psychology

Competency models identify the tasks needed to perform a particular job in the organization.

true or false

Employee development is the process of teaching employees the skills necessary to perform the present job only.

true or false

Management games and case studies are frequently used to develop decision-making skills.

true or false

Training and development are basically the same thing.

true or false

Effective orientation results in lower turnover rates.

true or false

With job rotation, employees are trained to perform different jobs.

true or false

What are the two parts to effective performance appraisals?

Evaluating and motivation

Motivation and discipline

Estimation and discipline

Evaluating and discipline

Which performance appraisal method is most associated with file folders of positive and negative performance of employees?

BARS

Critical incidents

Narrative method

MBO

If 360-degree evaluations are the best, why are they not always used?

Its graphic rating scales are not always accurate

Time and money

Balanced scorecards provide higher scores

Conflicts between managers

What would be an example of informal performance appraisal?

Job evaluation

Job analysis

Coaching

Graphic rating scale

Essays are most associated with the _______________ example of performance appraisals.

narrative method BARS Graphic Rating Scale Forms MBO

_________ is mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group.

Contrast Stereotyping Recency Proximity

If something is valid it is a consistent measure.

true or false

Communication is the key factor in determining MBO's success or failure.

true or false

The narrative method, when used alone, is more commonly used with professionals and executives, not operative employees

true or false

BARS have to be customized to every different type of job.

true or false

Halo error means everyone gets an A on this exam.

true or false

What is a corrective action that is taken to get employees to meet standards and follow the code of conduct?

Coaching Correct

Discipline

Job training

Motivational training

Counseling

What mechanism is used to ensure that a company investigates any disciplinary action taken fully and fairly and makes sure that the disciplinary action fits the level of the offense?

Employee assistance programs

The coaching model

The seven tests for Just Cause

The code of conduct

The discipline model

What is an intentional behavior by an employee that has potential to cause great harm to another or to the company?

A mistake

Employee resistance to change

Just cause

Serious misconduct

Gross negligence

Which management style is known as the laissez-faire or hands-off style?

Empowering style

Results driven style

Consultative style

Participative style

Autocratic style

What management style is both highly directive and highly supportive?

Consultative style

Results driven style

Empowering style

Participative style

Autocratic style

Termination is the ___________ option in the progressive discipline process.

final first fourth second third

The most important thing in a successful interaction between a coach and a recipient is an understanding of the ___________ and not the culture that he or she comes from.

organizational procedures

problem with the individual

individual rules and responsibilities of the individual

emotional stability of the employee

The smaller the firm, the more likely the code of conduct will be a written document.

true or false

An organization has a right to monitor email exchanges between employees and Internet sites visited by employees

true or false

If conducted in a universal or random form, drug testing is considered a major right of the employer.

true or false

When coaching, negative feedback will result in a greater improvement in employee performance than positive feedback will.

true or false

What is a court-ordered implied agreement to prevent one party in an action from benefiting at an expense of another party?

Implied contract

Quasi contract

Express contract

Determined contract

Which law is associated with freedom of speech when it comes to union activities?

Wagner Act

Davis Bacon Act

Landrum Griffin Act

Taft Hartley Act

Which act stated that unions should not pick the employer to bargain with a labor organization unless the labor organization is certified as the employees' representative?

Taft Hartley Act

Landrum Griffin Act

Davis Bacon Act

Wagner Act

__________ is the first step in the message-sending process model.

Check the receiver's understanding

Transmit your message

State your communication objective

Develop rapport

________ is the faith in the character and actions of another.

Sincerity Purpose Trust Desire

______ is labor legislation passed in the 1920s involving the National Mediation Board.

Taft Harley Act

Landrum Griffin Act

Wagner Act

Railway Labor Act

_______ created more of a balance of management rights with respect to negotiations

Taft Hartley Act Davis Bacon Act Wagner Act Landrum Griffin Act

Right to work laws are approved at the ______ governmental level.

municipal federal state county

The primary problem in new college graduates is listening skills.

true or false

Multitasking is deteriorating our ability to pay attention and listen for long periods.

true or false

We speak faster than we comprehend words from others.

true or false

Lower job satisfaction can lead to higher desire to leave the firm

true or false

Job satisfaction cannot be directly measured.

true or false

Unions can be decertified through an election process.

true or false

If the company moves to a state that has a higher minimum wage than the federal minimum wage, what is the minimum wage it must pay?

$5.15 $7.25 $6.00

Whatever the state minimum wage is

What is the most minors 14 to 15 can work during a school week?

10 hours 5 hours 18 hours 2 hours

Which job evaluation method begins by comparing benchmark jobs and then uses both point factors and ranking?

Job elements

Factor comparison

Job classification

Decision banding

What are green circle jobs?

Jobs that are not counted in the pay structure

Jobs that are paid above a particular class of jobs

Jobs that are paid at the midpoint for a particular class of jobs

Jobs that are paid below a particular class of jobs

What is the trend for pay for performance?

It is declining in popularity.

It is rising in popularity.

It is staying about the same in popularity.

It is uncertain about its status.

_____ is a concept that when jobs are distinctly different but entail similar levels of ability, responsibility, skills, and working conditions, they are of equal value and should have the same pay scale.

Comparable value

Comparable worth

Equal worth

Equal value

_____ occurs when veteran employees get paid equal to or sometimes less than new employees partially due to raging inflation while veterans who stay in the company do not get pay increases.

Leveling

Wage compression

Pay depression

Equitization

If any one of the components of expectancy theory (valence, expectancy, or instrumentality) is near zero, there is little or no motivation.

true or false

Equity is based on perception, which may not be correct.

true or false

Entitlement-style pay philosophies motivate employees to perform better over time.

true or false

“Exempt” only refers to the minimum wage requirement.

true or false

What is a behavior of social loafers?

Strive to be recognized as an outstanding performer in a group setting

Usually the cause of group infighting.

Give 100% both individually and in a group setting

Avoid exerting maximum effort in group settings because it is difficult to pick out individual performance

What type of individual incentive involves giving each task an assigned time for which to be completed?

Merit payment plan

Straight piece-rate plan

Differential piece-rate plan

Standard hour plan

What type of incentive has the advantage of 'broadens individual outlook?'

Individual incentive

Executive incentive

Variable incentive

Group incentive

Which group incentive ultimately allows at least part of the stock in the company to be given to employees over a period of time based on some formula?

An executive level retirement plan

Employee stock ownership plan

Stock purchasing plan

Stock options plan

Which type of incentive program is easier to develop?

Group incentive Individual incentive Variable incentive Executive incentive

A _______________ is a payment typically provided to a salesperson for selling an item to a customer and is usually paid as a percentage of the price of an item that is sold.

Merit pay

Bonus

Employee stock option

Commission

_______________ are a common method for fairly distributing rewards to groups.

Peer evaluations

Team leader evaluations

Individual evaluations

Personality tests

When a person does something because they like it, it is interesting and personally satisfying, and they want to do it, they are receiving _______________.

Autonomous rewards

Extrinsic rewards

External rewards

Intrinsic rewards

Quality problems are a major issue of piece-rate systems.

true or false

Merit pay should be more than 1% of the employee's pay in order for it to be seen as significant.

true or false

Group incentives should be distributed evenly when cohesion may be seen as more important than individual effort.

true or false

Even if an incentive pay system is poorly managed and implemented it is still better than having no system at all.

true or false

Bonuses are more effective when based on meeting or exceeding a performance goal, than when based on a time period.

true or false

How much are unemployment benefits typically capped?

6 weeks 26 weeks 1 week 1 year

What is the basic maximum health premium cost employees would have to pay after they leave a company if they choose to continue with their company's health plan under COBRA?

102% 100% 150% 50%

What is a major medical health insurance plan that protects against catastrophic healthcare costs?

HGTN NETS HDHP WHIL

COBRA applies to companies with health insurance with at least how many employees?

20 100 15 50

____________________ is a measure of how often claims are made against an insurance policy.

Insurance record

Test history

Volume match

Experience rating

__________ provides for a maximum amount of time beyond which the employee will have unfettered access to his or her retirement funds, both employee contributions and employer contributions.

Fiduciary responsibility

Portability

Liquidity

Vesting

_____ is a review of the cost of a program and a comparison of program costs with the rate of the program's usage by the members of the company.

Utilization analysis

Assessment

Accreditation analysis

Evaluation

Under FMLA, a(n) ___________ means an illness, injury, impairment, or physical or mental condition that involves either inpatient care or continuing care for at least three consecutive days.

obvious work displacement

serious health condition

massive medical trauma

major hospital experience

In an HMO, the patient pays a _________ each time he or she visits.

reverse insurance

referral

copayment

facility payment

Federal law requires unpaid vacation time.

true or false

_________identify the funds that go into retirement but don't help you determine what you get when you retire.

Defined contribution plans

MSA plans

PPOS plans

HDHPs

Social Security benefits are designed to replace 100 percent of an employee's preretirement income.

true or false

Most long-term disability policies do not provide replacement income until the employee completes a 180-day elimination period.

true or false

Buying benefits in bulk is cheaper than buying benefits individually.

true or false

Workers compensation is mandatory in all states.

true or false

What was the number-one security concern in 2010?

Cyber security

Workplace violence

Employee screening

Business continuity planning

What is the constant lack of interest and motivation to perform one's job?

Fixation

Burnout

Acute stress

Temperament

Which of the following is the most associated with high performance?

Dysfunctional stress

Bad bosses

No stress

Functional stress

What is considered the most beneficial type of exercise to reduce stress?

Weights Aerobic Functional Static

______ is the state of physical and psychological wellness in the workforce.

Tool development

Life sense

Work-life balance

Employee health

_________ are factors that may, if extreme, cause people to feel overwhelmed by anxiety, tension, or pressure.

Stressors Burnouts Functional stressors Acutes

The ______ provides guidelines for immediate actions and operations required to respond to an emergency or disaster.

Emergency Response Plan

Disaster Relief Effort

Computer Monitor

Cyber Estimate

The General Duty Clause is an_______.

illegal activity

employee right

employer responsibility

employer right

Willful violations are violations in which the employer knows that the hazardous condition existed but made no effort to eliminate the hazard.

true or false

The trend is for firms to offer fewer work-family benefits.

true or false

EWPs can return from $2 to $6 in lower healthcare costs for every dollar spent.

true or false

How much can “failure to abate” violation cost employers per day while the violation continues to exist?

Up to $1,000 per day

Up to $100 per day

Up to $700 per day

Up to $7,000 per day

_____ offer health, education, training, and fitness, weight and lifestyle management, and health risk assessment services to employees.

Health hybrid programs

Employee wellness programs

Triple option programs

Employee assistance programs

_________ personalities get irritated or anxious when they have to wait.

Type A

Type B

Type C

Type D

What is the most important meal of the day?

How soon should OSHA be notified if a fatality occurs?

Within one week

Within one hour

Within eight hours

Within one day

What type of personality experiences the most stress?

Type A Type B Type C Type D

About what percent of Americans are considered obese?

74% 34% 54% 4%

What information would most likely be in an MSDS?

First aid measures

Political preferences

Number of men and women involved

Wind speed

In the United States, how many deaths were there per thousand full-time workers in 2009?

1.2 12 120 1,200

What is the top preventative method to reduce violence?

Train all employees to deal with the subject

Avoid laying off employees

Take quick disciplinary action

Screen job applicants

What is the second highest OSHA inspection priority?

Imminent danger

Catastrophes

Worker complaints

Targeted inspections

How much does secondhand smoke affect heart disease risk?

No effect

Increases it by 25 to 30 percent

Decreases it by 10 percent

Increases it by 100 percent

_________ involves posting requirements for federal contractors and subcontractors and contractors working on federally assisted construction contracts.

Executive Order 11246

Civil Rights Act of 1964

Pregnancy Discrimination Act

Davis Bacon Act

Who does the Federal Labor Standards Act apply to?

Federal employees only

Private employers with 15 or more employees

Private employers with 50 or more employees

Every private, federal, state, and local government employer

Which of the following is true concerning signs of potential violence?

Nonverbal communication can hint at potential violence.

Violent threats should not be taken seriously.

Employees rarely give warning signs that violence is possible.

Workplace violence is often spontaneous.

What is a first step to the emotional control of anger?

Air out the issue with the opponent

Visiting top management

Keep silent concerning the issue

Self-awareness

What is the safety and health research organization created by the 1970 OSH Act?

MINERVA WHO CUPA-HR NIOSH

What percent of lifestyle-related diseases are linked to stress?

5% 85% 35% 55%

What is the general duty clause?

Employers must allow OSHA inspectors to freely inspect company premises.

Employers shall furnish a place of employment that is free from recognized hazards that are causing or are likely to cause death.

Employers have a general duty to obey all civil rights laws.

Employers shall keep the workplace secure from outside threats and loss of confidential information.

Which of the following is an employee right as opposed to a responsibility?

Keep the workplace free from hazards

Tell the truth if interviewed by an OSHA inspector

Follow employer safety and health rules

Request an inspection