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53 Cards in this Set
- Front
- Back
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Action Station
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Food is freshly prepared as guests wait and watch.
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American Service
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most functional, most common , most economical, most controllable, and most efficient type of service.
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Attrition
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Difference between the actual number of sleeping rooms picked up and the number or formula agreed to in the terms of the facility's contract.
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Buffet
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Assortment of foods offered on a table and self-served.
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Butler Service
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Style of service that offers a variety of both hot and cold on platters to guests at receptions. Guests serve themselves from platters presented by the server.
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Catered Event
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Event that generally has one host and one bill. Most attendees eat at the same meal.
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Corkage
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Charge placed on beer, liquor, and wine brought into the facility but purchased elsewhere. The charge sometimes includes glassware, ice, and mixers.
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Guarantee
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Amount of food that the planner has instructed the facility to prepare and that will be payed for.
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On-premise catering
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Meals that are catered on site during an event.
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Off-premise catering
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Foods tat are usually prepared in a central kitchen and transported for service to an off-site location.
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Room setup
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Physical arrangement of the room, including the layout of tables, chairs, and other furniture.
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ADA (Americans with Disabilities Act)
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Requires public buildings to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.
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APL (Association Professional Liability)
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Policy that protects the organization and its officers, directors, staff, and volunteers against personal liability arising from their official actions.
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ASCAP (American Society of Composers, Authors, and Publishers)
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Membership organization that represents individuals who hold the copyrights to music written in the U.S. and that grants licensing agreements for the performance of that music.
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BMI (Broadcast Music Inc.)
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Music licensing organization that represents individuals who hold the copyright to music written in the U.S. It grants licensing agreements for the performance of the music.
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CGL (Comprehensive General Liability)
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Protects the organization against personal injury claims and loss or damage to the insured's property as well as property of others.
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Contract
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Agreement between two or more parties that creates in each party a duty to do or not to do something and a right to performance of the other's duty or a remedy for a breach of the other's duty.
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Copyright
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Federal law that allows for the ownership of intellectual property. (writings, art, music)
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Dates, Rates, Space
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The planner can get the dates and meeting space he or she wants for a meeting but may have to give on the rate.
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Force majeure, Act of God
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Event or effect that cannot be reasonably anticipated or controlled.
Ex: Extreme weather. |
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Negotiation
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The process by which a meeting planner and a hotel representative reach an agreement on the terms and conditions that will govern the relationship before, during, and after a meeting, convention, or exposition.
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Parol evidence
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Evidence in an oral agreement that can be used in limited instances.
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Rack Rates
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Facility's standard pre-established guest room rates.
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Yield Management
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Computer program that uses variable pricing models to maximize the return on a fixed (perishable) inventory, such as hotel rooms, based on supply-and-demand theory.
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Mashups
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Combination of the functionality of two services to create a third hybrid tool that serves a specific need.
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NFC (Near Field Communications)
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Short-range, high frequency technology, allowing for information exchange between certain devices.
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Portal
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An electronic access point
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RFID (Radio Frequency Identification Device)
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Tag attached to a product or device that emits a short-distance signal that allows the user to accurately track information.
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RFP (Request for Proposal)
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Document that stipulates what services the organization wants from an outside contractor and requests a bid t perform such services.
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RSS (Really simple syndication)
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Tool by which a Web site creates or gathers a feed of information about a specific topic and publishes it as an RSS feed. This information is updated continuously.
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VoIP
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Voice over Internet protocol
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802.11
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The wireless standard.
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Carbon Footprint Calculator
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Allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin.
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Green Movement
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Started in the 1960's with environmentalists advocating the sustainable management of resources and the protection of the natural environment through changes in public policy and individual behavior.
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Green Sheen
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Companies that are making an effort to show that they are adopting green practices regardless of whether the claims are true.
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Greenwashing
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Any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.
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Social Responsibility
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The idea that businesses should contribute to the welfare of their communities both locally and globally is one of the trends of the millennium.
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Sustainability
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Implementing and and executing a plan to save resources while improving performance.
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Triple Bottom Line
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More accurate measure of a company's accomplishments and a better answer to the question.
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Ausstellung
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German term for consumer show.
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Carnet
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Customs document permitting the holder to carry or send merchandise temporarily into certain foreign countries without paying duties or posting bonds.
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Congress
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Regular coming together of large group of individuals, generally to discuss a particular subject.
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Gesellschaft
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German term for company or society.
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GMBH
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German term for a limited liability company.
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Messe
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German term for a trade fair.
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Messegelande
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German term for a fair site.
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PLC
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German term for Public Limited Company.
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Trade exhibition
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Exhibition of products and/or services held for members of a common or related industry that is NOT open to the public.
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Trade Fair
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International term for an exhibition.
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Trade fair bond
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Method used so that goods can be temporarily imported to an international show site without having to pay duties or taxes.
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Stand
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European term for booth or exhibit.
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World Trade Centers Association
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Association created to promote the concept of world trade centers worldwide and to encourage reciprocal programs among all of its members.
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Trade Fair Certification
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Program developed by the U.S. Department of Commerce to promote exports of U.S. products and services abroad.
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