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28 Cards in this Set
- Front
- Back
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Employees with a high need for ____ are motivated by jobs that are challenging and over which they have some control.
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achievement
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Which need theory has three levels of needs and allows individuals to skip levels?
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ERG theory
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Brian assigns tasks that are challenging, yet achievable and specifically tells employees what he expects from them. It sounds like Brian believes in:
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goal setting theory
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Operant conditioning focuses on:
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reinforcement of behavior
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Which part of a pay plan is designed to motivate employees?
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Variable pay
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____ is the attitude one has toward her job and ____ is the extent to which an employee identifies with and is involved with an organization.
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Job satisfaction / organizational commitment
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The extent to which the rewards, salary, and benefits received by employees are perceived to be consistent with their efforts and performance is called ____ fit.
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needs-supplies
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Job satisfaction is most related to performance in:
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high complexity jobs
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Sally is angry about a promotion decision. Though she is not sure that she was the best candidate, she feels that she never really got the chance to demonstrate her skills. Sally's dissatisfaction is consistent with research on:
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procedural justice
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Two employees are performing the same job and are required to meet the same standards; however, one employee makes $2 per hour more for the job. According to which theory will the lower paid employee be unsatisfied because he feels he is being treated unfairly in comparison to his coworker?
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Equity theory
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In the ____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.
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probability / cluster
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____ communication is the exchange of a message across a communication channel from one person to another.
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Interpersonal
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Which of the following is NOT a nonverbal cue category?
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Noise
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The tone, tempo, and volume in which one speaks is a nonverbal cue known as:
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paralanguage
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A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling overload is:
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omission
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An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload?
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Use of a gatekeeper
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Ms. Smith often misses the main point of a communication because she is interested in only the facts and main detail. She is a(n) ____ listener.
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technical
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Which of the following is a good listening habit?
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Listens for central themes
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A commonly used instrument to measure a person's need for power and affiliation is the:
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Thematic Apperception Test
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Which of the following leadership styles is not high in person orientation?
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Initiating structure
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Hogan (1989) has identified characteristics associated with poor leadership. According to your text, which of the following characteristics is NOT associated with poor leadership?
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Cognitive deficiencies
Personality Lack of training All three of these are associated |
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____ are leaders who overcome their insecurity by overconfidence.
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Narcissists
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According to your text, ____ is probably the only training program in the country concentrating on changing the situation rather than the leader.
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Leader match
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A leader with a ____ style leads through the use of strategy and is most effective in a situation of disorganization.
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tactical
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According to House's path goal theory, a leader can adopt one of ____ behavioral leadership styles to handle each situation.
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four
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A leader who shows concern for employees has a(n) ____ style of leadership, whereas one who lets employees participate in decision making uses a(n) ____ style.
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supportive / participative
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____ Theory states that leaders develop different roles and act differently with different subordinates.
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Leader-Member Exchange
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According to French and Raven, power for leaders may lie in the positive feelings that others hold for them. Which of the following is the term used for this type of power?
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Referent
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