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67 Cards in this Set
- Front
- Back
__________ refers to a variety of software applications that can analyze an organization’s raw data and attains useful insights from it.
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Business Intelligence
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_________, _________, _________, are the three types of tools that are used in business intelligence.
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Reporting Tools, Data Mining Tools, Knowledge Management
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________ tools read data, process them, and format the data into structured reports that are delivered to users.
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Reporting Tools
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__________ tools process data using statistical techniques, search for patterns and relationships, and make predictions based on the results.
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Data Mining Tools
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__________ tools store employee knowledge, make it available to whoever needs it. These tools are the source of the data for human knowledge.
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Knowledge Management Tools
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___________ allows you to analyze and rank customers according to purchasing patterns.
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RFM Analysis
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__________ are systems that facilitate decisions requiring the use of knowledge and expertise.
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Intelligent Information Systems
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__________ automates routine and repetitive tasks that are critical to the operation of the organization such as preparing a payroll or billing customers.
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Transaction Processing System (TPS)
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____________ refers to business transactions accumulated over a period of time and prepared for processing as a single unit or batch.
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Batch Processing
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_________ refers to immediate automated responses to the requests of users.
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Online Transaction Processing
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_________ systems are designed specifically to handle multiple concurrent transactions from customers.
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Online Transaction Processing Systems (OLTPS)
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_________ a set of tools that can analyze data to reflect actual business needs.
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Online Analytical Processing (OLAP)
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_________ is more generic than RFM and provides you with the dynamic ability to sum, count, average, and perform other arithmetic operations on groups of data.
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Online Analytical Processing (OLAP)
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__________provides the input data for many applications involving support systems such as DSS (Decision Support Services).
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Transaction Processing System (TPS) system
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_________ provides standard reports generated with data and information from the TPS.
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MIS (Management Information System)
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MIS can generate numerous reports, four of the most common reports are: ______, ______, _______, ______.
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Periodic, Demand, Exception, Statistical
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_______ reports compare actual performance to standards (or target) which monitors when and why an outlier occurred.
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Exception Reports
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________ reports are generated at predetermined intervals such as an annual financial statement.
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Periodic Reports
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________ reports are summaries of new data.
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Statistical Reports
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________ reports are also known as ad hoc reports, which are routine or special reports generated as needed, on demand.
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Demand Reports
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_________ enters, tracks, routes, and processes the many documents used in an organization.
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Document Management System
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_________ provides periodic information about such topics as operational efficiency, effectiveness, and productivity by extracting information from databases and processing it according to the needs of the user.
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Management Information Systems (MIS)
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_________ are also used for planning, monitoring, and controlling, for example, a sales forecast by region.
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Management Information Systems (MIS)
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_________ were developed to provide computerized support for complex, non-routine decisions.
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Decision Support Systems (DSS)
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_________ Analysis is the effect a change has on other parts of the model.
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Sensitivity Analysis
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In a _________ Analysis a DSS augments human decision making performance and problem solving by enabling users to examine alternative solutions to a problem.
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What-If Analysis
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________ Analysis attempts to find the changes necessary to achieve a desired solution.
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Goal-Seeking Analysis
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_________ supports a decision system designed to be used by groups of people.
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Group Decision Analysis
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Collaboration software, also called ________ or ________ software such as MS SharePoint, helps with the joint work group scheduling, communication and management.
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Groupware or Workgroup software
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________ is a group approach where members offer ideas encouraged in an environment that fosters creativity and free thinking.
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Brainstorming
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_________ incorporates internal and external data from databases with graphics and then presents information to executives in a highly aggregated form so they can scan information quickly for trends.
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Executive Information Systems
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__________ integrates information from multiple components and tailors the information to individual preferences.
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The Digital Dashboard
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An ___________ system is a type of intelligent system that uses reasoning methods based on knowledge about a specific problem domain in order to provide advice, much like a human expert.
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Expert System (ES)
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_______ a mathematical method of handling imprecise or subjective information.
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Fuzzy Logic
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_______ is a computer-based system that stores and manipulates data that are viewed from a geographical point of reference.
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Geographical Information System (GIS)
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Geographic information systems (GISs) have been designed to identify and display relationships between _________ data and ________.
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Business Data and Locations
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Information systems that connect two or more organizations are referred to as cross-functional information systems, _________ information systems, or enterprise information systems.
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Inter-Organization information systems
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Cross-functional information systems allow companies to ______ information across operations on a company-wide basis.
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Integrate
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Rather than storing information in separate places throughout the organizations, cross-functional information systems provide a _____ repository common to all corporate users.
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Central
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________ focused systems coordinate business activities with customers, suppliers, business partners, and others who operate outside of an organization.
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Externally Focused Systems
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________ of the departmental systems allows businesses to more easily gather critical information and make strategic decisions.
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Integration
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__________ is the process of connecting applications within a single organization together in order to simplify and automate business processes to the greatest extent possible.
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Electronic Application Integration (EAI)
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__________ the software that links software applications or hardware with dissimilar platforms.
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Middleware
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__________ refers to the flow of materials, information, money, and services from raw material suppliers through factories and warehouses to end customers.
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Supply Chain
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These systems, called ________, improve the coordination of suppliers, products, or service production, and distribution.
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Supply Chain Management (SCM)
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Supply chain objectives include reducing costs and improving quality, reducing lead time and inventory, reducing time to market, ___________ uncertainty and risks, increasing sales, and improving forecasting accuracy.
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Reduces
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Four factors that drive a company’s supply chain performance:
Facilities, Inventory, Transportation, and ___________. |
Information
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________ profitability is determined by calculating the difference between revenue generated by a supply chain and the costs that all organizations in the supply chain incur to obtain that revenue.
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Supply Chain Profitability
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__________ in supply chain occurs when information about demand for a product gets misinterpreted as it travels from one supply chain entity to another.
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The Bullwhip Effect
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________ a business process for managing all contacts between organization and its suppliers.
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Supplier-Relationship Management (SRM)
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The goal of _________ is to streamline operations and furnish a more efficient method for organizations and suppliers to interact just as CRM is intended to help streamline organization and customer interactions.
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Supplier Relationship Management (SRM)
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The main purpose of ______________ system is to create a tightly integrated system for all of an organization’s functional areas.
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Enterprise Resource Planning (ERP)
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Since ERP applications are designed to service internal business activities, they tend to be ill-suited for _______________ activities.
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Managing Value-Chain Activities
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_____ is a corporate-level strategy to create and maintain, through reliable systems, processes, procedures, and sustainable relationships with customers by concentrating on the downstream information flows.
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Customer Relationship Management (CRM)
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_______ CRM involves activities that capture, store, extract, process, interpret, and report customer data to a user, who then analyzes them as needed. Analyzing customer behavior and perceptions (eg. Quality, price, and overall satisfaction) in order to provide business intelligence.
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Analytical CRM
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_______CRM is related to typical business functions involving customer services, order management, invoice/billing, sales/marketing, automation, and management. It is the automation of the fundamental business processes, marketing, sales, and support for interacting with the customer.
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Operational CRM
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_______ CRM deals with all the necessary communication, coordination, and collaboration between vendors and customers. This is a system that provides effective and efficient communication with the customer from the entire organization.
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Collaborative CRM
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The system ________ life cycle is a set of activities used to build an information system.
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System Development Life Cycle
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The ________ model is a sequence of phases in which the output of each phase becomes the input for the next phase.
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Waterfall
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The ______ study is critically important to the systems development step because it can prevent organizations from expensive mistakes.
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Feasibility
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The main purpose of the ________ analysis step is to gather information about the existing system in order to determine the requirements for new or modified systems.
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System Analysis
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The ______ Design step answers the question, “How will the information system solve the problem?”
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System Design
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In the Implementation or Deployment Step there are four methods you can use to convert to a new system. These steps are ______, ______, ______, ______.
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Pilot, Phased, Parallel, Plunged
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The _______ method implements the entire system on a limited portion of the business.
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Pilot
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The _______ method installs it in phases across the organization.
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Phased
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In the _______ method, the new system runs in parallel with the old system until the new one is tested and fully operational.
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Parallel
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In the _______ method, the old system is shut off one day and the new system is turned off the next day.
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Plunged
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