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30 Cards in this Set
- Front
- Back
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What are Communication Skills? |
Verbal and non-verbal phrases, voice tones, facial expression, gestures and body language used in interaction between persons. |
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The Sender |
He/she wants to share information that's in his mind, and the information has to go from the sender's mind to the receiver's mind. |
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The Receiver |
He/she is the person that the sender is trying to communicate with. The receiver has to hear, listen and give feedback. |
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The Message |
A mixture of thoughts, feelings, words and meanings. |
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Why do communication problems arise? |
Because people think communication is simple |
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The Signal |
How we encode the message in our head and broadcast it to the receiver. It is more than how words sound; includes feeling, attitudes and personality. |
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Which 5 things are all communication filtered through? |
Personality ; Background ; Upbringing ; Culture ; State of Being |
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The Feedback |
The receiver's response sent back to the sender |
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What is the purpose of interpreting the feedback? |
Interpretation of the feedback lets the sender know if the receiver understands his/her message. |
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What is the shared understanding? |
The degree to which someone understands what we are trying to communicate. |
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What does shared understanding depend on? |
Similarity between the sender & receiver; Shared experiences (similar backgrounds); Similarity/Dissimilarity of language skills, attitudes, beliefs; Assumptions of each other. |
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What is noise? |
Any part of the communication process that diminishes shared understanding. |
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What's another term for Self Concept? |
Self Image |
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What is Self Image? |
The internal picture we hold of ourselves. Who we think we are. |
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Self Image does not play an important role in communication. T or F |
False. All communication is done out of Self Image. |
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How is our Self Image developed? |
As we develop, our Self Image develops. Input from significant others also affect our Image. |
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How Does Our Self Image Change? |
When we align ourselves with others' assumption and beliefs of us and choose to accept them as true, our Self Image changes. |
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What are two ways in which Self Image problems can be sorted out? |
Self study and Professional Counselling. |
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What percentage of communication is verbal? |
20% |
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What percentage of communication is non-verbal? |
80% |
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What is Non-Verbal Communication? |
Anything else, in communication, but the words. |
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What are 4 examples of Non-Verbal Communication? |
Vocal qualities, gestures, body language, attitudes. |
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When and where is Non-Verbal Communication learnt? |
As babies, we respond to voices and facial expressions. As we grow, we subconsciously analyze and critique non-verbal communication from others. |
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Why do we pay attention to Non-Verbal Communication? |
It is an inevitable thing that we do; We pay attention to how people dress, talk, self-groom, their accents, vocal qualities, education level. |
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What is hearing? |
A function carried out by our brain, wherein the sound received by our ears are assigned meaning. |
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Listening is the same as Hearing. T or F? |
False. One hears to listen, but one can hear without listening. |
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What's the difference between listening and hearing? |
With hearing, your BRAIN understands what is being said. With listening, your MIND understands what is being said. |
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Why is there a Listening//Hearing Disparity? |
The cycle of Lack of interest and Pre-Judging causes this. Lack of interest leads to Pre-Judging (hence, no listening occurs) and Pre-Judging leads to Lack of interest (hence, no listening occurs). |
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How can you improve your communication skills? |
Listen. Don't assume. Improve your Self Image. Learn to deciper non-verbal communication. |
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What are benefits of improved communication? |
Improved family relationships. Improved friendships. Improved romantic relationships. Improved business relationships. Improved quality of life. |
