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21 Cards in this Set
- Front
- Back
The Myth of Rationality
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A well-run organization didn't allow employees to express frustration, fear, anger, love, hate, joy, grief and similar feelings
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Affect
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A generic term that covers a broad range of feelings that people experience. It's a concept that includes both Emotions and Moods
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Emotions
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intense feelings that are directed at someone or something
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Moods
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Feelings that tend to be less intense than emotions and that often lack a contextual stimulus. They are not directed at a person or event
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Six Basic Emotions
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Anger, Fear, Sadness, Happiness, Disgust, Suprise
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Positive Emotions
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Provide a favorable response
e.g. joy and gratitude - |
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Negative Emotions
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Express a non- favorable response
e.g. anger or guilt |
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Positive Affect
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Mode dimension consisting of positive emotions such as excitement, self assurance, and Cheerfulness at the high end. Boredom sluggishness and tiredness at the low end
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Negative Affect
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Mode dimension cosisting of negative emotions such as nervousness, stress, and anxiety at the high end. Relaxation, tranquility, and poise at the low end
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Evolutionary psychology
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Field of study that says we must experience emotions- positive or negative because they serve a purpose.
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Sources of Emotions and Moods
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Day of the week and Time of Day
Weather Stress Social Activities Sleep Age Gender |
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Emotional Labor
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An employees expression of organizationally desired emotions during interpersonal transactions at work
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Emotional Dissonance
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When employees must project one emotion while simultaneously feeling another. Leads to emotional exhaustion and burn out.
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Felt Emotions
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Individuals actual emotions
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Displayed Emotions
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Those that the organization requires workers to show and considers appropriate in a given job.
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Surface Acting
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Hiding one inner feelings and forgoing emotional expressions in response to display rules.
Deals with displayed emotions. More stressful on employees than deep acting |
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Deep Acting
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Trying to modify ones true inner feelings based on display rules. Deals with felt emotions Healthcare worker trying to show more empathy for patients
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Emotional Intelligence
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1. Be self aware of your own emotions
2. Detect emotions in others 3. Manage emotional cues and information |
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Case for Emotional Intelligence
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Intuitive Appeal - People who detect emotions in others control their own emotions
EI predicts Criteria that Matter - High EI means good Perfomance on the job EI is Biologically Based - brain legion studies |
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Case Against Emotional Intelligence
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Too Vague a concept
EI can't be measured Validity of EI - to close to intelligence and pesonality |
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Application of Emotions and Moods in OB
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Selection, Decision Making, Creativity, Motivation, Leadership, Negotiation, Customer Service, Job Attitudes, Deviant workplace behaviors
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