Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
26 Cards in this Set
- Front
- Back
Organizations
|
collections of people who work together and coordinate their actions to achieve a wide variety of goals and desired future outcomes
|
|
Management-
|
the planning, organizing, leading and controlling of human and other resources to achieve organizational goals efficiently and effectively.
|
|
• Organizational Performance-
|
a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
|
|
• Efficiency-
|
a measure of how productively resources are used to achieve a goal.
|
|
• Effectiveness-
|
a measure of the appropriateness of the goals that managers have selected for the organization and of the degree to which the organization achieves those goals.
|
|
o Planning-
|
task managers identity and select appropriate organizational goals and courses of action
|
|
• Strategy-
|
a cluster of decisions about what goals to pursue what actions to take, and how to use resources to achieve goals
|
|
o Organizing-
|
structuring working relationships so organizational members interact and cooperate to achieve organizational goals.
|
|
• Organizational Structure
|
a formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals
|
|
o Leading-
|
managers articulate a clear organizational vision for the organization’s members to accomplish, and they energize and enable employees so that everyone understands the part he or she plays in achieving organizational goals.
|
|
o Controlling-
|
the task of managers here is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.
|
|
o Department-
|
a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs
|
|
o First line managers-
|
often called supervisors- responsible for the daily supervision of the non-managerial employees- work in all departments or functions of an organization
|
|
o Middle Managers-
|
responsible for finding the best way to organize human and other resources to achieve organizational goals
|
|
o Top Managers-
|
responsible for the performance of all departments- they have cross-departmental responsibility- they establish organizational goals- decide how departments should interact
|
|
o Top Management team-
|
a group composed of the CEO, the COO, the president and the department heads most responsible for helping achieve organizational goals
|
|
• Conceptual Skills-
|
the ability to analyze and diagnose a situation and to distinguish between cause and effect
|
|
• Human Skills
|
The ability to understand, alter, lead and control the behavior of other individuals and groups. The ability to communicate, coordinate and to motivate people and to mold individuals into a cohesive team, distinguishes effective from ineffective managers
|
|
• Technical Skills
|
The job-specific skills/knowledge required to perform a particular type of work or occupation at a high level
|
|
• Core Competency-
|
the specific set of departmental skills, knowledge and experience that allows one organization to outperform its competitors. Competitive advantage
|
|
• Restructuring-
|
involves simplifying, shrinking or downsizing an organization’s operations to lower operating costs
|
|
• Outsourcing-
|
involves contracting with another company, usually in a low-cost country abroad, to have it perform an activity the organization previously performed itself.
|
|
• Empowerment-
|
a management technique that involves giving employees more authority and responsibility over the way they perform their work activities- this raises employees’ performance
|
|
• Self-managed Team-
|
a group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide
|
|
• Competitive advantage-
|
The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do.
|
|
o Innovation-
|
the process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services
|