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12 Cards in this Set
- Front
- Back
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What does The Crew Training Path show?
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order for training crew;show quick courses they should take and when- depending on their assignment in the restaurant.
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What does the Crew Training Courses consist of ?
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all courses on the Crew Training Path;shows which SOC's to use with each course
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Trainer's notes describe the 4- step Training Method for four kinds of training:
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Foundation Training, Service Training, Production Training, Training without e- Learning
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What does Production Training consist of ?
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breakfast and regular menu
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In the Follow Up step, you:
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Observe the trainee, Complete the verification checklist on the SOC, explain the results of the SOC to the trainee
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Follow Up Station Observation Checklists(FSOCS) are:
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used to certify performance;both knowledge and skills are measured
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what is the holding time for fries?
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7 minutes
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What is the holding time for coffee?
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30 minutes
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what is the holding time for parfaits?
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12 hours
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what is the holding time for bacon?
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4 hours
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Customer experience time?
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3 minutes and 30 seconds
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wait time for drive thrust greeting?
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10 seconds
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