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23 Cards in this Set
- Front
- Back
Trust |
willingness to be vulnerable to a trustee. |
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Justice (influences trust) |
perceived fairness of an authority's decision making. |
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Ethics (influences trust) |
reflects degree to which the behaviors of an authority are in accordance with generall accepted moral norms. |
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Disposition-based Trust |
personality traits include a general propensity to trust others. |
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Cognition-based Trust |
rooted in rational assessment. Based on: Ability - skills, competencies, expertise to make us believe they can be successful Benevolence - belief that authority wants to do good Integrity - perception that the authority adheres to acceptable values. |
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Affect-based Trust |
emotional trust going beyond rational judgement. |
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Trust propensity (disposition-based) |
how much someone trusts strangers. |
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Distributive Justice |
Perceived general fairness of decision-making outcomes. (equity vs. equality vs. need) |
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Procedural Justice |
Decision Making Process Voice - emps get input? Correctability - appeals mechanism? Consistency Bias suppression Representativeness - consider needs of all groups Accuracy Super important |
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Interpersonal Justice |
Respect - sincere? Propriety - polite? |
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Informational Justice |
Justification - explain procedures Truthfulness - honest explanations? |
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Abusive Supervision |
Whiplash |
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Four-component model (of ethical decision making) |
1. Moral Awareness 2. Moral Judgement 3. Moral Intent 4. Ethical Behavior |
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Moral Awareness |
Recognize a moral issue exists. |
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Moral intensity (related to moral awareness) |
The degree ot ethical urgency (an act that could injure 1000 has more intensity than an act that could injure 10) Potential for Harm -Magnitude -Probability -Temporal -Concentration Social Pressure -Social consensus -Proximity |
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Moral Attentiveness (related to moral awareness) |
degree to which people perceive and consider issues of morality on a day-to-day basis |
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Moral Judgement |
reflects the process people use to determine whether something is ethical or unethical. |
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Kohlberg's Theory of Cognitive Moral Development (related to Moral Judgement) |
Argues that as people age, they move through various stages of moral development: Preconventional: avoid punishment, keep exchange relationships Conventional: follow rules, laws, duty Principled: right vs. wrong as defined, established moral principles |
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Moral Principles (related to Moral Judgement) |
Utilitarianism - act that has greatest good for greates people (John Stuart Mill) Egoism - act is right if decision maker pursues own interests (Adam Smith) Ethics of Duties - morally right if it fulfills "categorical imperative" - a) act is performable with no harm to society, b) act respects human dignity, c) act is endorsable by others (Kant) Ethics of Rights - act is right if it respects the natural rights of others (John Locke) Virtue Ethics - right if it allows decision maker to lead a "good life" (Aristotle) |
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Moral Intent |
degree of commitment to the moral course of action. |
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Moral Identity (related to Moral Intent) |
degree to which a person self-identifies as moral. |
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Trust affect on Performance |
Moderate positive |
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Trust affect on OC |
Strong positive |