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25 Cards in this Set
- Front
- Back
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The 4-P cycle of continuous improvement
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People, Products, Productivity and processes
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Organizational Behavior
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Interdisciplinary field dedicated to better understanding and managing people at work
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Theory X
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pessimistic and negative, typical of how managers traditionally perceived employees.
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Theory Y
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Believed managers could accomplish more through others by viewing them as self-energized, committed, responsible, and creative beings.
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Total Quality Management
(TQM) |
An organizational culture dedicated to training, continuous improvement, and customer satisfaction.
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Demming 85-15 rule
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85% chance the system is at fault, 15% chance the employee is at fault.
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Organizational Culture
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Set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environments
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Organizational Socialization
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Process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization
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3 Phases of Organizational Socialization
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1. Anticipatory socialization- before the job
2. Encounter-discovers what the job is really like 3. Change and acquisition- adjust to norms of the group |
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Societal Culture
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Beliefs and values about what is desirable and undesirable in a community of people, and a set of formal or informal practices to support the values.
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Cultural Intelligence
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The ability to accurately interpret ambiguous cross-cultural situations
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GLOBE Project
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Attempt to develop an empirically based theory to describe, understand, and predict the impact of specific cultural variables on leadership and organizational processes and the effectiveness of these processes.
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High context cultures
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Primary meaning derived from nonverbal situational cues
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Low context cultures
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Primary meaning derived from written and spoken words
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Perception
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Cognitive process that enables us to interpret and understand our surroundings
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Social Perception Model
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Stage 1- Selective Attention/Comprehension
Stage 2- Encoding and Simplification Stage 3- Storage and Retention Stage 4- Retrieval and Response |
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Under-employment
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The result of taking a job that requires less education, training, or skills than possessed by a worker
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Self-efficacy
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a person's belief about his or her chances of successfully accomplishing a specific task.
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Learned Helplessness
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Debilitating lack of faith in one's ability to control the situation.
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Self-monitoring
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Observing one's own behavior and adapting it to the situation.
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Proactive Personality
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An action-oriented person who shows initiative and perseveres to change things
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Internal locus of Control
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Attributing outcomes to one's own actions
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External locus of control
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believing performance is the product of circumstances beyond one's immediate control
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Job Enlargement
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Involves putting more variety into a job.
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Job Enrichment
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Building achievement, recognition, stimulating work, responsibility and advancement in a job
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