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20 Cards in this Set
- Front
- Back
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What is diversity? |
inclusion of all groups in all levels in an organisation; |
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Implications of diversity in Australia? |
Demographic time-bomb: Due to the growing multiculuturalism in Australia, if business do not learn to adopt strategies to utilise diversity, they will ultimately struggle if they don't effecitively manage this cultural growth |
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What is a stereotype? |
An generalisation of character traits across groups based off of the past information of a subset of that group |
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Benefits for intercultural business (3) |
1.Innovation 2.Problem solving and creativity 3.Decision making |
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Challenges for intercultural business (4) |
1.Communication difficulties 2.High levels of conflict 3.Negative emotions 4.Stress |
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What is culture? |
The customs, attitudes, behaviours and beliefs that characterise the functioning of a group |
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How are communication and culture connected |
Communication is the means by which we attempt to instill meaning to others (internally understood), where culture is the lens by which others interpret the meaning |
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What is the difference between high context and low context cultures? Explain |
High-context cultures - group orientated: context is the most important thing. eg., My friend called me an idiot because finals are causing him to stress Low context culture - individual orientated: message is the most important thing. eg., My friend called me an idiot because he thinks I'm an idiot |
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What is communication accommodation theory? |
When people of different culture meet they attempt to accentuate or dilute noticeable speech habits Convergence- adapting to each others behaviour = reducing interpersonal differences Divergence - maintain individual behaviours = maintain interpersonal difference |
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What is Interethnic accommodation & norms? |
negatively altering acceptability of alternative 'norms' to members of an ethnic outgroup |
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What is intergrated threat theory of prejudice? |
One groups actions or belief challenges the security of another group |
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What are four factors that determine the level of prejudice? |
1.Negative stereotyping 2.Intergroup anxiety 3.realistic 4.symbolic |
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What is the process of intercultural communication? (5) |
1.Language and the relativity of experience 2.Perceptual relativity - culture guides us 3.Non verbal behaviour 4.Communication style 5.Values and assumptions |
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What are the major barriers to intercultural communcation? |
- language - Culture - Perceptions - Experience - Non-verbals - Physical differences - Emotion |
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What is intercultural communication competence? |
understanding the culture lens of the other person, thus being able to encode and decode meanings in messages |
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What are the 2 approaches to cultural learning? |
Cultural - specific approach - Focusing on aquiring specific knowledge about other cultures Cultural - general approach - knowledge that would be useful in any cross-cultural situation |
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What is intercultural intelligence? |
ability to be culturally tuned to the attitudes and values of others |
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What does intercultural intelligence involve? |
-Linguistic intelligence -Spatial intelligence -Intrapersonal intelligence -Interpersonal intelligence |
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What are 2 approaches to cultural adaption? |
Assimilation vs adaption |
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What steps lead to intercultural sensitivity? |
-Denial -Defence -Minimization ^Ethnocentriscism^ -Acceptance -Adaptation -Integration ^Ethnorelativism^ |
