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57 Cards in this Set
- Front
- Back
E-commerce is a new way of doncuting business, and as with any other new applicaton of technology, it presents both opportunities for____________ and potential
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improvement; problems
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Reasons for the sucess of UK based on line grocer Tesco
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profit marginof 8%, workers used to fill orders, orders routed directly from web site to store
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E bay is an example of what form of e-commerce
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C2C
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Business process that are strong candidates for conversion to e-commerce are those that are are ____________ and __________ and those that can make business more convenient for customers
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paper based; time-consuming
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the first business processes that companies convert to an e-commerce model were those related to ____ and _____
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buying and selling
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E-commerce requires the careful planning and integration of a number of
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technology infrastructure components
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This contains variable information and is built in response to a specific Web visitor's request
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dynamic pages
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An organization's transaction processing system must support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its
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products and services
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All transaction processing systems perform a set of basicdata processing activities. Name some
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data collection and data editing, data correction and data manipulation, data storage and document production
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The implemntation of the business resumption plan is called
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Disaster recovery
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The process of anticipating and minimizing the effects of disasters is called
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business resumption planning
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Implementation of __________ system enables a company to achiev numerous business benefits through the creation of a highly integrated set of systems
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Enterprise Resource planning
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Name some primary benefits of implementing ERP systems
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Elimination of inefficient systems, easing adoption of improved work processes, improving access to data for operational decision making
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The individual application modules included in an ERP system are designed to support the ____ _____, the most efficient and effective ways to complete a business process
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best practices
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E-bay is an example of
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c2c e-commerce site
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Two things that the web server hardware platform depends on are:
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the software that must run on the server and the volume of e-commerce transactions that must be processed
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The form of e-commerce with the greatest annual sales revenue is
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B2B
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______capture facts about the fundamental business operations of the organization; facts w/o which orders cannot be shipped, customers cannot be invoiced, and employees and suppliers cannot be paid
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Transaction processing systems
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____involves application-to-application communications of business data between companies in a standard data format
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EDI
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an example of a static web page?
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a photo of the company headquarters
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Business resumption planning focuses on 2 issues
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maintaining the integrity of corporate info and keeping info systems running until normal operations can be resumed
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___are software products that can follow a user's instructions and work on their own, they are frequently used to search for and identify sources of products on the internet
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Bots
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E-commerce software must support 5 core tasks name 3
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product configuration, catalog management, shpping cart facilities
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The process of anticipating and minimizing the effects of disastors is called
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business resumption planning
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Supply chain management is composed of 3 subprocesses including:
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demand planning
supply planning demand fulfillment |
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Good decision-making and problem solving skill are the keys to developing effective
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information and decision support systems
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The first stage of the decision-making process is the
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intelligence phase
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The final stage of problem solving
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monitoring
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a ______ model will find the best solution, usually the one that will best help the organization meet its goals
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optimization
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_____ is often referred to as a rule of thum. It is a commonly accepted guideline or procedure that usually finds a good solution
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heuristic
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THe ____must provide the right info to the right person i nthe right fashion at the right time
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MIS management information system
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What summarizes the previous day's critical activities and is typically available at the beginning of each workday
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key-indicator report
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Inventory control is a subsystem of the
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manufacturing MIS
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another name for the ______ MIS is the personnel MIS because it is concerned with activities related to employees and potential employees of the organization
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Human resource
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_____ are used when the problems are more unstructured
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DSS decision support systems
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The focus of a decision support system is on decision-making effectiveness when faced with
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unstructured or semistructured business problems
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What component of a DSS allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases
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the dialogue manager
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Specialized support systems, such as ____ and _____ use the overall approach of a DSS in situations such as group and executive decision making
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GDSS group decision support systems, ESS executive support systems
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In a GDSS, what approach or technique uses voting to make the final decision in a group setting
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nominal group technique
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What helps with joint workgroup scheduling, communication and management
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Groupware or workgroup software
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A _____ supports the actions of members of the board of directors, who are responsible to stockholders
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ESS executive support system
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ARtificial intelligence systems form a broad and diverse set of systems that canreplicate _____________for certain types of well defined problems
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human decision making
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rules of thumb arising from experience or even guesses
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heuristics
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An important attribute of artificial intelligence
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the ability to acquire a large amount of external information
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_____ involves mechanical or computer devices that can paint cars, make precision welds, and perform other tasks that require a high degree of precision or are tedious or hazardous for humans
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Robotics
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What branch of artificial intelligence involves a computer system that can simulate the functioning of a human brain
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neural networks
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A ____ is a combination of software and hardware that allows the computer to change how it funcitons or reacts to situations based on feedback it receives
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learning system
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Disadvantage of an expert system
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limitation to relatively narrow problems
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a _____ is a collection of software packages and tools used to develop expert systems that can be implemented on most popular PC platforms to reduce development time and costs
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expert system shell
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What stores all relevant information, data, rules, cases and relationships used by the expert system
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the knowledge base
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What is used in the development and use of expert systems
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fuzzy logic, use of rules, use of cases
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An important part of an expert system is the ____ which allows a user or decision maker to understand how the expert system arrived at certain conclusions or results
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explanation facility
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Virtual reality systems have the potential to reshape the interface between people and information technology by offering new ways to communicate information, visualize processes and
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express ideas creatively
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A ____ ____ ____ enables one or more users to move and react ina computer-simulated environment
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virtual reality system
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What type of virtual reality is used to make humans feel as though they are in a 3 dimensional setting, such as a building, an archaeological excavation site, the human antaomy, a sculpture, or a crime scen reconstruction
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immersive
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________ systems can help organizations and individuals achieve their goals
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special-purpose
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A __ is a smll, wearable special-purpose device developed by Accenture Technology used to continuously record interactions and store them for future recall
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PWA personal awareness assistant
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