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28 Cards in this Set
- Front
- Back
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Which of the following is a challenge facing managers?
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dealing with accelerated decision making, conflict, and stress
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The ability of an organization to produce goods or services better than its competitors is called its
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competitive advantage
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Finding ways to deliver goods or services as quickly as possible using as few resources as possible is called
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innovation
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Which of the following is a function of management?
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Planning
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CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial role is he performing?
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Interpersonal
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In the early 1980s, Phillip Thompson was a manager at Lever Bros, South Africa in charge of a plant with 3 departments, each with 3 managers – one for each of the 3-shift, 24 hour plant operation. In that capacity he implemented the policies of Lever Bros in his plant. The plant manufactured toilet soaps, laundry soaps, and other detergent products. Phillip was most likely a
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first-line manager
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José, a manager, has an open door policy and encourages his staff to drop in whenever they have a question. José is exercising ______ skills.
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Human
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Milton Friedman would have agreed with which of the following statements about social responsibility?
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A company will not benefit the stockholders when it practices social responsibility
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Which of the following is an example of an internal stakeholder of an organization?
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Employees
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A manager, attempting to decide what decision will result in the individual's best long-term interests, is engaged in the __________ approach to deciding an ethical dilemma
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Individual
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Newly promoted BBA graduates sometimes expect the employees they supervise to be obedient for obedience's sake. The level of personal moral development for which this statement is an example is the __________ level according to Kohlberg.
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preconventional
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The concept of the glass ceiling would most likely be experienced by which of the following people?
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a female waitress who is 65
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A company that focuses on developing new products or services and in seeking out new markets, rather than waiting for things to happen, is known as a
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prospector
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A "vision statement" is a statement of
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what the organization wants to become
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A "SMART" goal is one that is
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specific, maintainable, attainable, realistic, and time-bound.
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When analyzing the “W” in SWOT analysis, Roberta, the manager might be assessing:
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High turnover of employees
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A company's CEO puts pressure on his/her firm's R&D managers to develop products that can be created cheaply. The firm would be following a ________ strategy:
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Cost leadership
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High product differentiation is generally accompanied by
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Decreased emphasis on competition based on price
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John owns a piano sales and tuning store. He wants to be the biggest retailer in the Midlands. Adding salespeople would be part of his strategic __________.
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Execution
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Which of the following is a characteristic of a simple structure?
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centralized authority
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In ABC Insurance, the hiring decisions are all made by top management. ABC is an example of a(n) ___________ organization.
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centralized
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A __________ structure has a central core that is linked to outside independent firms by computer connections, which are used to operate as if all were a single organization.
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Network
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Imelda is a careful decision maker who has a reputation for taking a long time to make decisions. She is very thorough in collecting information and evaluating more alternatives than other managers are. Imelda is most likely ___________ in her decision-making style.
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Analytical
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The concept that suggests that the ability of decision makers to be rational is limited by numerous constraints is called
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bounded rationality
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Which of the following is an advantage of group decision making?
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Groupthink
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This principle states that there is a limit to the number of subordinates any manager can effectively supervise.
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Span of Control
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The tendency of a group to settle on a decision that is "good enough" but may be less than best is called
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satisficing
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Which of Porter’s 5 Forces is not taken into account in the Balanced Scorecard?
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Customers
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