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41 Cards in this Set
- Front
- Back
control
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is the action imperative that appears diagonally opposite to the open systems model quadrant in the competing values framework
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creat action imperative is associated with...
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negotiating agreement and commitment; implementing and sustaining change; and using power ethically and effectively.
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the effectiveness criteria associated with the open sytem quadrant are:
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adaptability, external support, and change
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the open system model is most consistent with theoretical perspective called...
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contingency theory
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power can be defined as...
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the capacity to mobilize people and resource in order to get things done
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social capital is a source of power that is known as
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relationship power
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rational persuasion would be effective when trying to...
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influence one's boss
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how can a person increase power and influence with his/her subordinates
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Give them credit for their ideas when talking to your superiors.
Provide training Do not be afraid to talk about the ways you depend upon each other. |
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what is the purpose of relational message?
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to build trust
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what is the purpose of promotional message
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direct actions
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in order to build trust your message should be..
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open, candid, honest, credible, believable, and plausible
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informational messages focus on
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statistics
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SSSAP
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set, support, sequence, access, and polish
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when putting together a presentation you have to be prepared for:
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Addressing objections and counterarguments to your position
Defining things adequately |
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"spill the beans" refers to what in a presentation?
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starting with the main point
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visuals in a presenatation are meant for...
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the audience and not the speaker
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what actions are a part of the polish step of preparing an effective presentation?
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-practicing
-making sure your appearance is appropriate -having your notes in order |
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what are the principles of effective communication?
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-tailor your communications based on your audience
-find your own authentic voice, and use it to establish a connection with your audience. |
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creativity is...
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a process of associating known things or ideas into new combination and relationships.
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critical thinking is often described as...
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vertical, logical moving upward until you arrive at a correct answer
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how would you described creative thinking?
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it often takes advantage of importing ideas from one context to another.
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the barriers to creative thinking created by reason and logic are:
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-A negative value on fantasy and reflection as a waste of time, a sign of laziness
-belief that only children should play and that adults should be serious -The belief that feelings and intuition are illogical and impractical |
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building a creative space for people is tough. That is why managers should..
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enhance their own creative ability through special workshops and seminars
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the first step of the Nominal group technique is to...
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make sure that everyone agrees on the problems definition.
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how can analogies be useful in creative thinking?
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angalogies help us think about things in different ways.
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the following is true about negotiation
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negotiation is the preeminent form of decision making in personal and professional life.
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dialogue can be defined as...
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-a process of working things out through a thoughtful sharing of viewpoints
-the free flow of meaning in an atmonsphere of mutual trust and respect |
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the conditions of dialogue are...
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mutual purpose, meaning, and respect.
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parties can demonstrate mutual respect by...
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-Listening respectfully
-Speaking candidly -Focusing more on solving problems than on placing blame |
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one of the principles of "Getting to yes" is...
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generating a variety of possibilities before deciding what to do.
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in order to achieve a win-win situation a manager should...
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try to find ways to expand the issues that are being negotiated
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in negotiating, the strategy of dovetailing refers to...
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collaborating to find how the needs of both parties can be met.
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Kurt Lewin's force field analysis model can be used to help managers to...
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-understand whether a change is needed
-understand whether a change is likely to be successful -determine whether a change will be resisted |
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force field analysis is appropiate for the Open System model quadrant of competing values framework because...
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it assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment.
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organizational barriers to change are:
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-resource limitations
-existing routines -existing structures |
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when driving forces are stronger than resisting forces
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force field analysis is more desired.
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how can managers influence change in their organization?
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they can focus on developing the capacity of the people involved to perform at their best
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transactional change...
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encourages surface level changes that are likely to be short lived.
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the following are guidelines for avoiding the "powerpoine overload" and making presentation more accessible to the audience:
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-Every slide should have a clear headline
-Information should be organized into digestible bites -Slides should Not be overloaded with text -Visuals should be used to supplement text |
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content set is...
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the roadmap you provide your audience.
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core activities in networking are:
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-Sharing information
-Making introductions and referrals -Providing references -Offering ideas and advice |