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40 Cards in this Set
- Front
- Back
Most managers have and take the time to reflect upon a systematic plan of daily work
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False
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Classical managememnt theory originated in England during the 19th Century
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False....17th century
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Prior to the behavioral school, the employee was not the primary focus of management's concern
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True
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The "discovery" that all employees are not primarily motivated by tangibles such as money was made during the behavioral school era
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True
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The ability to be flexible and adaptive are managerial attributes within the contingency school
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True
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Henri Fayol contends that all workers should report to one and only one boss, i.e., unity of command
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True
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Relationships with suppliers are formed for the long term and are quality-oriented
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True
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"Profit", "superior performance", and "quality is number one" are objective and effective mission statements
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False
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Boundary spanners look for developments that do not influence plans, forecasts, decisions and organizations
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False
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Single-use plans are assigned and accomplished over a fixed period of time
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True
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The various levels of management in an organization are known as a ________ or pyramid structure
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hierarchy
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Which of the following is true regarding the classical schools of management theory
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The administrative school dealth with bureaucracies
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A thorough understanding of how a total system works requires an understanding of how:
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componets parts are interrelated
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Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____) or out of control (____).
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predictable; unpredictable
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The surrounding region or community's permanent framework might include dams, power stations, roads, railways, harbors and airports is known as
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infrastructure
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When managers plan, the desired "results" are____
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goals
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A plan does not specify _____
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why
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Specific results are expected from _____ in the form of operational objectives
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individuals
work groups first-level managers all the above |
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Management by objectives (MBO) is a unique planning method because subordinates have the opportunity to
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communicate and reciprocate with managers to set their own goals
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The type of objectives that focus on the changes desired in such areas as productivity, product innovation, and responsibilities to stakeholders is a
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strategic goal
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The synergy of a marketing strategy specifies the position or size the firm wante to de-emphasize, given its environment
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false
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Focus strategy is one type of competitive strategy
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true
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A cost-leadership strategy is one focused on keeping costs as low as possible through efficient operations and loose controls
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false
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The high and low risks is often correlated with the high and low of certainty, respectively
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false
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Logically, if strategy changes, then structure must change accordingly
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true
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The late Sam Walton's slogan, "The customer is the boss", keeps the culture of Wal-Mart focused on providing high-quality customer service
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true
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Honoring, respecting, and encouraging suggestions by management shapes the corporate culture
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true
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Change originates only from internal sources of organizational environments
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false
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Most changes introduced by top-level management effect only a select protion of the organization
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false
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Complementary forces make up the structure of force fields analysis
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false
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The three levels of stratiges are corporate, business and ____
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functional
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Decisions are choices made by selecting from available ______
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alternatives
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Which of the following is not a portion of the organization process
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selecting personnel
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As an analogy, organizational design is similar to assembling a jigsaw puzzle ______
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without a picture or sample to work from
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The elements that a designer has to work with to fit together to form an overall structural approach include the following except
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informal authority
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A management technique for instituting change by thoroughly analyzing problems and implementing long-term solutions is known as
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organizational development
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The staffing function "ultimately" strives to ____
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assist all employees in gaining job satisfaction
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The assignment of conducting the in-depth interview will normally be granted to the ____
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applicant's reporting senior
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Employment benefits or prequisites known as "perks" are normally associated with which level of the organization
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top management
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A few dynamic thinking, top-level managers delegate strategic planning to
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line managers
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