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905 Cards in this Set
- Front
- Back
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type? |
A) Yes |
|
On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field? |
C) Case
|
|
Dashboards can be created by using Standard Reports as Source Reports? |
B) False
|
|
Which tool should be used to Import more then 65000 records in Salesforce.com? |
B) Data Loader
|
|
Which of the following is NOT a Standard Salesforce.com Functionality? |
A) Email to Lead
|
|
Which of the following is Not a Mandatory Field while creating a User Record? |
B) Role
|
|
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM? |
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
|
|
What is the Impact on a User of the Organization level Locale Changes? |
C) No Impact on the User as he keeps using his own default Locale
|
|
API’s are not available for use in which Salesforce.com edition? |
B) Professional edition
|
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Which Feature is not available in Salesforce.com ? |
C. Organization based Login Hours
|
|
For how many days deleted records are kept in the Recycle Bin? |
B. 30
|
|
Which of the following is the best way to make the Field Mandatory for everyone? |
D. Field Level Security
|
|
Which of the following is not a Standard Salesforce.com Application? |
A. Service
|
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Which of the field types cannot be used as an External Id? |
C. Picklist Field
|
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Which of the following cannot be on the controlling side of the Dependent Picklist? |
D. Multi Select Picklist
|
|
Do Validation rules get enforced on the Lead Conversion? |
B. No (Not sure - Validation rule for account and opportunity get enforced)
|
|
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to? |
C. Last Day of Current Quarter
|
|
Which of the following profile permissions will enables the User to edit any record, regardless of the |
D. Modify All Data
|
|
Can an administrator change the profile settings of the Standard Solution Manager profile? |
B. No
|
|
Queues cannot be created on which Object in salesforce.com? |
C. Account
|
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Which of the following is not a valid business process in Salesforce.com? |
B. Marketing Process
|
|
What is the significance of Primary Master – Detail Relationship in a Junction Object? |
Both A & B
|
|
What happens when you delete an object that is related to a junction object by a lookup relationship? |
B
|
|
Can the User Records be permanently deleted from the Salesforce.com? |
B. No
|
|
Which of the following objects cannot be imported via the Salesforce.com Import Wizard? |
C. Opportunities
|
|
Salesforce.com record Id’s are Identical in? |
C. Production and Full Copy Sandbox
|
|
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be |
A. Read Only for the User
|
|
Which of the following is not a Roll Up summary field operation? |
E
|
|
How many fields can be enabled for tracking on a custom Object? |
B
|
|
Which of the following is not part of the Profile? |
E
|
|
How many Custom Summary Formula Fields are allowed on a single Report? |
A
|
|
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report? |
A
|
|
Which of the following is not an available function in the Formula Fields? |
D
|
|
Which of the following cannot be used as a source report for the Analytical Snap Shot? |
C
|
|
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com? |
A
|
|
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings? |
A
|
|
How many custom fields can be created on an object in an unlimited Edition? |
C
|
|
Which Type of Reports can't be used to create groups of data or charts? |
A
|
|
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object? |
A
|
|
A sales team is a set of users that normally work together on _________ ? |
C
|
|
Which feature in SFDC combines a list view and related records into one screen with different frames |
C
|
|
On which OWD sharing defaults the Sharing Rules can’t be defined? |
C
|
|
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object? |
B
|
|
Account team is a set of users that normally work together on _________? |
A
|
|
Conditional highlighting can not be used for? |
A
|
|
You can use conditional highlighting for summary and matrix report only |
A
|
|
Which of the following is an automated process your organization can use to approve records in Salesforce.com? |
B
|
|
Which of the following Email Template cannot be used to send a mass email? |
D
|
|
Which of the following object does not support the Business process? |
B
|
|
Which of the following does not need business process? |
C
|
|
In which of the following edition you can create a Managed Package? |
C
|
|
Can a user restrict access with the help of the sharing rules? |
B
|
|
Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy? |
A
|
|
With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users. |
A
|
|
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the |
B
|
|
Which of the following types of packages can be upgraded? |
A
|
|
Which of the following feature allows you to send an email when an opportunity reaches a threshold value? |
B
|
|
Conditional Highlighting only applies to the first summary field column in the table? |
A
|
|
Unmanaged packages do not include locked components but can be upgraded? |
B
|
|
Auto Response rules work on which objects? |
A
|
|
Escalation rules only run during the business hours with which they are associated? |
A
|
|
Customizable Forecasting is a prerequisite in order to enable territory management? |
A
|
|
Running User concept in Dashboard allows users to view Data which normally they can not view? |
A
|
|
Can a user create his or her own Default Sales Team? |
A
|
|
How many ranges can be defined in the case of a Conditional Highlighting? |
B
|
|
When are the formula fields Re - Calculated? |
B
|
|
How do you find out that the Approval Process is edited? |
D
|
|
How many Solution records can be imported via Import Wizard? |
C
|
|
Formatting of report is maintained when it is exported via Printable View? |
A
|
|
Which one is the following is a salesforce.com definition for a Lead? |
A
|
|
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin |
A
|
|
On which of these areas Data Validation rules are enforced but no feedback is given to users? |
C
|
|
What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, |
A. (1 OR 2 OR 3) AND 4
|
|
How many User records can be imported via Import Wizard? |
D
|
|
Which of the following is true about Page layouts? |
E
|
|
To email a report to other users, the report must be in a public folder with access granted to the other users? |
A
|
|
When a field is deleted from the page layout, does it is also deleted from the Object? |
B
|
|
When you insert a record using the API, Do Validation rules are expected? |
A
|
|
Scheduled reports run in the time zone of the user who schedules the report. |
A
|
|
Reports show only the information you can access where as Dashboards show information which you even cannot access. |
A
|
|
Which of the following are not controlled by the Page layouts? |
E
|
|
If a field is visible in the search layout but hidden for certain users via the field-level security settings then which |
C
|
|
If a Report is run which returns 20,000 records then |
B
|
|
On deleting a Tab from an Application ____ |
B
|
|
Which one is the following is a salesforce.com definition for an opportunity? |
C
|
|
Which of the following make a User record Unique? |
C
|
|
Which of the following is NOT controlled by the Page Layout? |
E
|
|
What does the dashboard snapshot on the Home Page display? |
D
|
|
Which of the following can NOT be used to customize your Home Page |
D
|
|
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity? |
A
|
|
Customer Portal users can view the tags section of a page, if it is included in a page layout. |
B
|
|
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting? |
A
|
|
It is possible for an Account to be part of multiple Territories? |
A
|
|
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends |
B
|
|
Is it possible to have Sidebar search enabled with Global Search? |
B
|
|
Is it possible to report on the converted Leads? |
A
|
|
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign |
A
|
|
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case? |
B
|
|
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. |
A
|
|
Will two different users get the same search results on searching for a common keyword? |
B
|
|
Are Tags searchable from standard Search component? |
A
|
|
Recent Items use the? |
C
|
|
_________ are words or short phrases that users can associate with most Salesforce.com records to describe |
B
|
|
What happens when a user clicks on the Create New Apps option present in the List of Apps section? |
C
|
|
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. |
D
|
|
You can set the Tab as a Landing Tab while creating the Tab for the Object? |
B
|
|
Which is the new type of Dashboard Chart to make entry in Spring’11 Release? |
C
|
|
Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point? |
B
|
|
In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:- |
C
|
|
5 dynamic dashboards for Enterprise Edition |
To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards” |
|
You can share the Dashboard components snapshot with everyone in the Company with chatter? |
D
|
|
Inline Editing is available in visual force pages? |
A |
|
Field Sets works on both Standard as well as Custom Objects? |
A
|
|
Which combination of objects is available when creating a custom report type for Chatter reports? |
2,3
|
|
Which of the following settings directly affects Date fields to display as MM/DD/YYYY? |
0
|
|
Where do you go to create a List View so that you can see it on the Console, under the Accounts object? |
1
|
|
Which of the following statements are true about Data Validation? |
0 2
|
|
[121] Which type(s) of file(s) is accessible through Content?
1. Audio Files. 4. PPT and Video files only. 5. Salesforce CRM Content can include all file types. 2. Files attached to a Chatter profile post. 3. Video Files. 0. Microsoft® PowerPoint presentations. |
5
|
|
What is parallel approval Routing? |
3
|
|
Chatter Desktop is not available in which Salesforce Edition? |
0
|
|
The account owner, opportunity owners, and case owners may or may not be the same user. |
True
|
|
Which file types can you use when exporting reports? |
1 2
|
|
A Standard profile that has Standard User Permissions and can manage published solutions and solution categories |
4
|
|
Which of the following are setting options for the User Interface? |
0124
|
|
The Report Builder is different from the Report Wizard. |
True
|
|
Salesforce.com archives older activities according to which of the following conditions: |
134
|
|
IF(ISPICKVAL(picklist_field)) has the same output as: |
1
|
|
At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects. |
True
|
|
Identity confirmation necessary if a user's IP address is known and browser cookie exists. |
False
|
|
What is the maximum number of records to be printed in the Printable View of a list view? |
2
|
|
Are custom object reports accessible when you add a custom object tab? |
1
|
|
What is not found on a Company Profile? |
1
|
|
Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in |
False
|
|
A Profile is a collection of settings and permissions that determine what the user can do with records they have |
True
|
|
When are data Validation Rules enforced? |
3
|
|
System Administrators have this permission by default. |
2
|
|
The Salesforce Console is an example of what? |
2
|
|
What is the click path to enable Enhance Profile Management? |
0
|
|
Custom formula fields can reference other custom formula fields including themselves. |
False
|
|
You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder. |
True
|
|
Which Salesforce editions provide option for customizing profiles? |
1 3
|
|
How many profiles can load in a single list view with Enhanced Profile Management enabled? |
2
|
|
What is the maximum number of condition higlighting per report? |
3
|
|
Which is a capability of the new Service Cloud console? |
0 1 4
|
|
User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record? |
0
|
|
How does Locale settings affect your exported CSV file? |
1
|
|
What are two sources from which cases can be created. |
2 3
|
|
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns? |
1
|
|
Every profile, including profiles associated with Customer Portal users must have at least one visible app. |
False
|
|
Which statements are true about Cloud Scheduler? |
1 2 4
|
|
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management. |
False
|
|
What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead? |
2
|
|
You can not use the browser's print function to print reports. |
False
|
|
This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions |
E
|
|
How many workflow rules can you create per entity? |
25
|
|
What is the default report format for new reports created in report builder? |
1
|
|
Which of the following is part of the Sales Cloud 2. |
0245
|
|
Which of the following are standard Salesforce applications? |
03
|
|
What can an administrator customize for the Service Cloud console? |
014
|
|
Which is a consideration when creating a drill-to-detail dashboard component? |
3
|
|
Which can be accessed by a Chatter Free user? |
0234
|
|
This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout. |
0
|
|
When you delete a Contact, it's associated Campaign Member record is deleted as well. |
True
|
|
Data Validation rules is not supported in which Salesforce edition? |
5
|
|
Identify the true statements about the workflow approval process? |
A,D
|
|
Printable View does not Save all the report formatting. |
False
|
|
Which data can be synched using the new Salesforce for Outlook? |
13
|
|
Time-dependent workflow will not work with which type of workflow evaluation criteria? |
1
|
|
Up to 25 custom lookup fields can be defined per object. |
True
|
|
Record locking prevents users from editing a record only if they have certain field-level security or sharing settings. |
False
Note: Record Locking is a process of preventing users from editing a record regardless of field level security / sharing settings |
|
|
1
|
|
The record owner is a user or a queue that has control or rights to a particular data record. |
True
|
|
Standard reports are visible through the Reports search. |
False
|
|
A System Administrator can edit a profile to: |
0,1 |
|
What is one advantage of Salesforce CRM? |
1
|
|
Mail Merge is available in which Salesforce Editions? |
5
|
|
If the System Administrator set a user to create only a certain record type, this user's ability to view other record types is affected. |
False
|
|
What is the maximum number of values you can have in a picklist? |
0
|
|
When converting a lead, what values are transferred to the opportunity? |
23
|
|
What is the maximum of time triggers per Workflow Rule? |
10
|
|
Salesforce is which of the following |
A B C
|
|
Which of the following relationships are correct? |
b
|
|
A Workflow Approval process may be used for all of the following objects EXCEPT: |
b
|
|
Which of the following features is not available in Professional Edition? |
b
|
|
The formula editor may be used all of the following places EXCEPT |
c |
|
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. |
b
|
|
Steps to install an app in AppExchange? |
Login --> Examine App --> Configure Security --> Customize --> Deploy
|
|
A Workflow rule can only be triggered when a record is created. |
B
|
|
Which of the following fields CAN NOT be a controlling field for Dependent Picklists |
C
|
|
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space. |
A
|
|
To make a field required, which of the following is used) (Pick the best possible answer) |
A
|
|
What type of information can NOT be shown with an S-Control Dashboard component? |
B
|
|
A new list view can be created from within the console |
B
|
|
All of the following are default Account record types- with Client Management EXCEPT: |
D
|
|
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process |
B
|
|
If a lead is converted without a value in the company field, what happens? |
B
|
|
An Approval Process begins when a record is: |
D
|
|
Time based workflow can be triggered every time a record is created Or edited |
B
|
|
When you add a custom object tab, all of the following will be accessible with the object EXCEPT |
D
|
|
when you Delete a lead from a campaign, it deletes the lead record itself. |
B
|
|
All of the following objects may have a queue EXCEPT |
Accounts
|
|
You can use standard reports when creating Dashboards |
B
|
|
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions? |
D
|
|
who can select the "sharing" button on Account and Opportunity records? |
C
|
|
Which of the following components is the central repository to manage all presentations, collateral and documents? |
B
|
|
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use |
A
|
|
what type of report cannot be used to run a dashboard report? |
A
|
|
your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency |
A
|
|
Custom Links can be used for the following: |
D
|
|
It is possible to share a custom object record manually |
A
|
|
you can customize the Opportunity Stage History related list on an Opportunity Page Layout. |
B
|
|
Is possible to view a forecast based on all of the following EXCEPT: |
D
|
|
Which of the following does a Profile control? |
C
|
|
If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created |
A
|
|
When a manager overrides a subordinate's forecast,the subordinate can see the manager's override |
A
|
|
Related Lists display the many side of a one-to-many relationship |
A
|
|
Case Assignment Rules are based on elapsed time |
A
|
|
Which of the following are true about Master/Detail relationship in custom objects? |
A D
|
|
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control |
B
|
|
Validation rules may evaluate an opportunity line item against the opportunity it's associated with |
A
|
|
An S-Control may be all of the following EXCEPT: |
B
|
|
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application |
B
|
|
Which type of field cannot have universal requiredness? |
A
|
|
Custom Web Tab may consist of all the following EXCEPT: |
B
|
|
Custom lead fields can be mapped to which sets of objects in salesforce.com? |
B
|
|
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)? |
A B D
|
|
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can |
D
|
|
[233] Is it possible to relate a person account to a contact on a business account.
A. True B. False |
B
|
|
Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity reaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this? |
A
|
|
How is the expected revenue calculated in the opportunity? |
C
|
|
A custom lookup field can be added to create a relationship between a standard object and which of the following objects? |
A
|
|
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. |
B
|
|
Based solely on the role hierarchy a manager can do all of the following EXCEPT: |
C
|
|
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record |
B
|
|
Which action must be taken to view contacts associated with a case in the console? |
D
|
|
All fields on the Approval page layout are available to view on the Approval History related list |
B
|
|
The formula editor may be used all of the following places EXCEPT: |
C
|
|
All of the following are types of AppExchange Applications EXCEPT: |
C
|
|
All of the following are true about Default Sales Teams EXCEPT: |
A
|
|
Which one does NOT apply to Custom Formula Fields: |
A
|
|
Users can be deleted from salesforce.com |
False
|
|
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which |
A
|
|
Select the best component to use if you want to list the top five sales performers on a dashboard. |
B
|
|
Custom formula fields are recalculated: |
D
|
|
What are the opportunity defaults when converting a lead to an opportunity? |
A
|
|
What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level? |
B |
|
How many other fields may a custom lead field be mapped to when converting a lead? |
C
|
|
Folders are used to manage: |
C
|
|
Is it possible for a Page layout to be associated with a Record Type. |
A
|
|
Which of the following object relationships is NOT allowed? |
B
|
|
All of the following actions may take place on a Workflow Rule EXCEPT: |
D
|
|
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT: |
D
|
|
Record Type may determine the default value of a picklist field. |
A
|
|
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account. |
A
|
|
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign? |
D
|
|
You can use standard reports when creating |
B
|
|
The difference between an opportunity record type and a sales process is: |
A
|
|
An S-Control may be used in all of the following ways EXCEPT: |
D
|
|
Assets are related to which of the following sets of objects? |
B
|
|
All of the following may be uploaded to the AppExchange Directory EXCEPT: |
C
|
|
Which objects can be customized for history tracking? |
B
|
|
Fields hidden using Field Level Security are subject to Data Validation Rules. |
B
|
|
You have Read Only access to an account, can you add a task or event to the account? |
B
|
|
Custom Formula fields do Not support which of the following functional expression? |
C
|
|
A service portal user may close their cases using Suggested Solutions in the self service portal. |
A
|
|
Default values are available for standard text fields |
B
|
|
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: |
A
|
|
Recent Item and Look up Hover Views use the |
A
|
|
Name one place where inline Editing is not currently possible.(Choose 2 answers) |
B,C
|
|
Searches and Filters that take a long time may be cancelled ? |
A (By Pressing Esc key)
|
|
What information does the Company Profile Hold? |
A,B,C
|
|
What information may be updated on the Company Profile? |
A B C
|
|
Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year. |
A
|
|
Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements. |
A
|
|
Forecasting can be used with Custom Fiscal Years |
B
|
|
Customizable Forecasting must be enabled for use with Custom Fiscal years. |
A
|
|
Where are active currencies located? |
B,C
|
|
All the following are Main Setup areas in Salesforce.com EXCEPT? |
C
|
|
What does a Profile Control? |
A B C E
|
|
When are Formula Fields recalculated? |
A
|
|
For which objects you have business processes? |
A,B,C,E
|
|
How many fields (columns) can be displayed on a Customizable Related List? |
B
|
|
A check box can be a controlling field in a field dependency: |
A
|
|
You can use a Custom Lookup field to create a relationship between an opportunity and a contact. |
A
|
|
What determines a unique User Record? |
A
|
|
It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object. |
A
|
|
What can a Task do that an Email Alert Cannot do? Choose 2 answers |
A , B
|
|
What do you need to specify when you schedule a report? |
D
|
|
In order to Enable Territory Management you should have: |
B
|
|
What is a Managed Package? |
A B
|
|
Where will a Campaign associated with a Lead be visible? Choose 2 answers |
B C
|
|
To rename a Standard Field, where do you make the changes? |
C
|
|
What needs to be specified to schedule a Report? |
C,D
|
|
Which of the following does Salesforce CRM provide for restricting login access to the application?Choose 3 answers |
A B C
|
|
Which of the following is a standard Profile |
B D
|
|
Who may be assigned a workflow task? There are 4 correct answers |
A C D E F
|
|
You can create the following Email Template Formats: Choose 4 |
A B C E
|
|
Universally required fields always display on edit pages regardless of field-level security. |
A
|
|
If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted |
A
|
|
The automated case user will be listed on the case history for all actions that are system defined, including: |
A B C
|
|
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows: |
B
|
|
Both accounts and users can exist in multiple territories. |
A
|
|
You must meet the following prerequisites before enabling territory management : Choose 2 answers |
A B
|
|
What is Force.com Platform? Choose 3 answers: |
A,C,E
|
|
What is Force.com Builder? Choose 3 answers: |
A,C,E
|
|
What is Salesforce.com Partner Portal ? Choose 2 answers: |
A,C
|
|
Following are the Custom Business Objects EXCEPT: |
B
|
|
A Profile can have many users, but a user can have only one profile. |
A
|
|
You CANNOT delete standard fields but you can remove non-required standard fields from a page layout |
A
|
|
Reports and views are not renamed based on the new label value |
A
|
|
Custom Picklist fields can be either controlling or dependent fields |
A
|
|
Maximum number of values allowed in a controlling field is : |
C
|
|
Multiple record types may be created for every tab, with the exception of |
A,C,E
|
|
A Record Owner has the following privileges: |
A,B,C
|
|
You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels. |
A
|
|
The SideBar search does not Search the following: Choose 3 answers |
B,C,E
|
|
Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM |
B
|
|
Time-Dependent Workflow – Maximum Triggers Allowed Per Rule |
A
|
|
Universal Containers would like their sales reps to be able to send branded email invitations to customers for |
B
|
|
Which statement is TRUE regarding Dynamic Dashboard: |
A
|
|
Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in |
B C
|
|
How does an agent submit an article for publishing? Choose 3 answers: |
A D E
|
|
How can Chatter feed for content can be used?Choose 2 answers MMM |
B D
|
|
Which statement is TRUE regarding dependent lookups?Choose 2 answers: |
A, B
|
|
Which is a capability of drag-and-drop dashboards?Choose 2 answers: |
C D
|
|
Which is a capability of Chatter?Choose 3 answers: |
A D E
|
|
How can an Administrator customize campaign members?Choose 2 answers: |
A C
|
|
What determines the suggested criteria for lookup filter? |
A
|
|
What can an agent do when resolving a case?Choose 2 answers |
A B
|
|
Which is a feature of combination charts?Choose 2 answers |
A D
|
|
The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER(Salary_c), return |
B
|
|
Which cannot be done on a Salesforce to Salesforce connection finder? |
D
|
|
Which action can be performed on the Campaign Member object?Choose 3 answers |
A B D
|
|
Which is a capability of a campaign ?Choose 2 answers |
A C
|
|
What type of field can a lookup filter be applied to?Choose 3 answers mmm |
A B D
|
|
Which action type is represented by an icon in the process visualizer? Choose 2 answers |
C D
|
|
[345] Which function can be performed using enhanced profile management? Choose 2 answers
A. Merge profiles B. Make mass permission modifications across multiple profiles C. Make mass profile name changes D. Edit profile permissions directly in a list view |
B D
|
|
Which statement is true regarding High Volume Portal users?Choose 2 answers |
A D
|
|
Which two functions return the same result when used with fields of the same data type? |
C
|
|
Which statement is TRUE regarding look up filters?Choose 2 answers |
A D
|
|
What can be reviewed using the process visualizer? |
B
|
|
Which email address option is available to override the From Email Address in a Workflow Email Alert? |
D
|
|
How would an Administrator ensure that specific field values are always represented by the same color each |
D
|
|
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? |
B D E
|
|
UI component for tag Access(Choose 2) |
B
|
|
Which Step is not a part of creating custom application: |
D
|
|
Which of the following are standard Salesforce applications? (Select all that apply) |
A,D
|
|
A role has many to many relationships with the user? |
B
|
|
Is it true that campaigns and opportunities have many to many relationship? |
A
|
|
Which of the following are standard Salesforce objects? (Select all that apply) |
A B C E
|
|
Which of the following will not bypass Identity Confirmation? (select one) |
D
|
|
Which of the following statements are true concerning email activation? (select one) |
C
|
|
When transferring an account from one user to another, which of the following options are selectable? (select all that apply) mmm |
A B
|
|
Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on |
C
|
|
Documents count toward Data Storage. |
B
|
|
File attachments, document tabs, and sales force content count towards Data Storage |
B
|
|
Record is modified on 1/1/08. Meets criteria for time-based workflow rule; rule schedules action for 7 days after rule execution. On 1/4/08 the record is modified/no longer meets rule criteria. On 1/5/08 the record is modified and meets the initial time-based wf rule criteria. How many wf actions will execute & when? B. 1 on 1/8/2008 |
C Explanation |
|
What would prevent a user from including fields when running a report? |
C |
|
The system administrator has created a new custom object and application. This individual now needs to populate the |
A
|
|
You must create the business process before creating record types for each of these objects Except |
D
|
|
You can then associate each business process with one / more record types and make it |
B
|
|
In order to implement more business process multiple record types must also be implemented |
A
|
|
Multiple record types may be created for every tab with the exception of |
A B C E
|
|
Field-level security can be used to make a field required |
B
|
|
You can customize what to restrict users ability to log in to saleforce.com |
A
|
|
Is it possible for a user to own a record and not see it |
A
|
|
The Account owner, Opportunity Owners and case owners |
D
|
|
What is true about a Role |
A D
|
|
What is True about the Role Hierarchy |
ABC
|
|
Which of the following components is displayed only if the record in the detail view has associated records? |
D.Mini View
|
|
Which of the following components inherits the record type and profile associations , related lists, fields, |
B.Mini Page Layout
|
|
What happens when an email is sent to a customer from a case? |
B
|
|
What objects are cases related to? |
A, C
|
|
Why would you use early triggers? |
B
|
|
If using Customizable forecasting there is a separate forecast role hierarchy |
A
|
|
How many roles can you create for your org. |
C
|
|
What is Sharing Rule? |
ABD
|
|
What is not true about sharing Rules |
C
|
|
A public group is a grouping of all Except |
C
|
|
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. |
B
|
|
Which statement is / are false for folders? |
B C
|
|
The size limit for documents uploaded is: |
C
|
|
Author and the owner have same access to the document |
B
|
|
You can update licenses on the Company Profile. |
False
|
|
A company that uses custom fiscal year: A standard forecast option is unavailable. |
True
|
|
Where would you make a field required? |
True
|
|
Field Level Security cannot be used to make a field required. |
A
|
|
Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply) |
A B C D
|
|
Which of the statements is/are true for data validation |
A B
|
|
Identify the statement that correctly defines data validation |
A
|
|
Workflow cannot be triggered upon import. |
B
|
|
What statements is False for a workflow task |
B
|
|
Workflow Rules Consist of the following components |
A B C E
|
|
Which of the following statements is/are true for sharing rules? (Check all that apply) |
A D
|
|
Users with access to opportunities as sales team members cannot extend sharing for those records |
A
|
|
Which of the following are setting options for the User Interface? |
0124
|
|
Field Level Security options |
True
|
|
Account Teams might be utilized for what? |
01
|
|
You can only use standard fields when generating email and mail merge documents for leads or contacts. |
True
|
|
Which of the following chart types does not support Combination Chart? |
Donut, Funnel chart
|
|
Custom Summary Formulas can run calculations on report calculations. |
False
|
|
Which is true about a Chatter Plus user? |
A
|
|
Which types of files can be accessed from the Files tab? |
012
|
|
Which function is available in the report builder interface, prior to running the report? |
03
|
|
A controlling picklist can have up to how many values? |
300
|
|
What does a profile control? |
A C
|
|
What are the three core building blocks of Security and Access in Salesforce? |
134
|
|
Record type picklist filtering applies to dependent picklists. |
True
|
|
Which objects can be stored in a folder? |
123
|
|
Which Salesforce editions support Sandbox? |
0 5
|
|
What happens when you delete an object that is related to a junction object by a lookup relationship? |
b
|
|
Opportunity products can be linked in a Lookup Relationship : |
False |
|
Which of the following statements about a user record are true? |
034
|
|
A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data. |
True
|
|
Which of the following needs to be specified in order to schedule a report? |
0123
|
|
What is the maximum of actions per time trigger you can have in a Workflow Rule? |
40 ( 10 of each type: email alerts, field updates, tasks and outbound messages. )
|
|
What is conditional highlighting for reports |
B Used for summary and matrix reports |
|
|
B
|
|
Which statements are true for the integrated campaign builder. |
A B C E
|
|
On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field? |
C) Case
|
|
Which statements are true about standard fields? |
C
|
|
Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods. |
True
|
|
What statement is true regarding a custom field formula |
C
|
|
A Standard Fiscal Year can start on May 1st. |
true
|
|
Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record). |
True
|
|
Users can be restricted to view a particular field in views, searches and reports by hiding the field at |
B
|
|
What are different Types of Sharing Rules? (Check all that apply) |
A B D E
|
|
Adding a user to the sales team group will give access to opportunity records that was previously a restricted account. |
False
|
|
Can a delegated approver revoke a previously approved process? |
A
|
|
Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers) |
B
|
|
Data Validation rules are also enforced using the API and Import Wizards. |
A
|
|
It is advisable not to overwrite user records with new user data because it would prevent you from tracking a history of past |
True
|
|
Where does the click path Your Name --> Set up -> Security controls -> Sharing settings lead to? |
B
|
|
Which of the following cannot be done by a user to records owned by others when the organization wide default is set to |
C D
|
|
Final reject actions can include actions such as email alerts |
True
|
|
When is a workflow rule triggered? |
D
|
|
What are the two main parts of WF? |
B
|
|
When are WF rules evaluated? |
B
|
|
Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities |
A C E
|
|
How would you allow collaborative access to accounts ,contacts,contracts, opportunities, and cases of a US Sales rep, |
B
|
|
The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. |
C E
|
|
Will WF evaluate rules retroactively? |
NO. When a WF is created , SF will only evaluate the rule for records created / edited from that moment forward,it will not
evaluate workflow rules retroactively. That’s taks/emails will not be created for existing records in the DB that already meet the criteria necessary for the rule to trigger. |
|
What happens if a WF task is assigned to a role containing more than one person? |
The owner of the record that triggered the rule becomes the task assignee.
|
|
Can WF update formula fields? |
No Read only fields like formula or auto number fields are not available for field updates. |
|
Limitation for an organization related to triggers? |
SF limits the number of time triggers an organization can execute per hour. The limits are as follows:
Developer Edition : 50 Enterprise Edition : 500 Unlimited Edition : 1000 |
|
Can you perform field updates on an object related to a rule. |
Yes, except for case comment and Email message records you can create a field update action that updates a field |
|
Record Types are not available in Select the right choice |
d |
|
How many Solution records can be imported via Import Wizard? |
50000
|
|
How can users obtain a security token? |
1. By changing their password
2. By resetting their security token via the Salesforce UI |
|
AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and |
A
|
|
Which of the following components lets customers find solutions to their cases on their own? |
D
|
|
A security token is required for API access when connecting from an IP address within the list of trusted networks. |
False
|
|
Will users have to use their security token when logging into connect for outlook if their IP range has already |
False
|
|
Which of the following statements are true about trusted ranges? |
B C
|
|
Which of the following statements is true about computer activation? |
A
|
|
An admin changed the org default language from English to spanish. What must end users do to see this change? |
D
|
|
Identify the correct statement from the given list. |
A
|
|
How can you ensure that a value is entered in a field? |
B
|
|
You can edit their user profiles and define Trusted IP ranges so that users dont have to activate new computers |
False
|
|
Tab settings allow System Admin to customize which tabs are visible to users |
True
|
|
Can you make a standard field unique? |
False
|
|
Standard picklists can be the controlling field but not the dependent in a field dependency |
True
|
|
Which step is required when configuring the new Salesforce for outlook? |
A C
|
|
How can you export accounts and contacts in a Contact Manager edition of Salesforce? |
B
|
|
Where does Chatter Feed display? |
A B C E
|
|
What is the maximum number of actions you can have per Workflow Rule? |
80
|
|
Can logins on specific days be restricted? |
Yes. By setting the start and end times on the profile login hours to the same value.
|
|
You can create a Lookup Relationship to link an object with itself. |
True
|
|
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing |
B D
|
|
How many Custom Summary Formulas can you have per report? |
5
|
|
What happens when a user is already logged in when restricted hours start? |
The system immediately ends the user's session.
|
|
Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this? |
B D
|
|
Even a user with "View all data" (VAD) permission can not view hidden folders as well as folders shared to no one. |
False
|
|
The maximum number of values in contolling picklists is the same as in dependent picklists. |
False
|
|
What is the maximum number of records that return in a report without exporting the results? |
2000
|
|
Name the benefits of the cloud computing model |
A to F
|
|
Custom Summary Formulas can run calculations on custom formula fields. |
True
|
|
Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch. |
True
|
|
When you define a Data Validation Rule, what else must you also define? |
B
|
|
You can set a default value for a custom field. |
True
|
|
Select the order in which the Workflow actions fire in Salesforce. |
B
|
|
Which of the following is an example of One-to-Many Relationships between Standard objects? |
B
|
|
A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records. |
C D
|
|
Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder |
B
|
|
When a lead is converted it becomes an Account,Contact and Opportunity (unless you opt out of creating an Opportunity) |
True
|
|
When you click Printable view , the report will display in a print ready format in Excel? |
True
|
|
All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to |
True
|
|
If your Marketing team needed to add 10,000 existing leads to a campaign at one time, what would be the best way to do this? |
Create a report
|
|
Can an end user import Members into a Campaign? |
False
|
|
Data Validation Rules are executed for a field (vs. as record). |
False
|
|
Customer Portal users can view the tags section of a page, if it is included in a page layout. |
False
|
|
What profile permission is required for editing and deleting public tags? |
Tag Manager. Note: Tag Manager is enabled by default for the System Administrator profile.
|
|
What type of relationship must exist if you would like the child record to remain if the parent is deleted? |
1-1
|
|
The number of formulas in a Custom summary formula is limited to |
B
|
|
[519] You can create Custom Summary Formulas based on Custom Formula Fields.
True False |
True
|
|
Which report format provides a tabular listing of data with sorting and subtotalling of said data. |
C
|
|
Which report type must be used to create dashboard components? |
Summary / matrix
|
|
What is a Running User? |
Determines the level of access to the dashboard data
|
|
Why are Sharing Rules used? |
To open up access to records you wouldn’t naturally get through Organization Wide
Defaults and RoleHierarchy. They are the exceptions to the Organization Wide Defaults. |
|
How does a Profile differ from a Role |
Profile controls what a user can do (read, create, edit, delete) with records
|
|
What does the Role Hierarchy control? |
Controls data visibility and record roll up
|
|
List view can (Choose all that apply) |
A B
|
|
You cannot delete a standard report. |
True
|
|
If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years? |
No. As long as the fiscal year begins on the 1st of any month and follows the standard months, then custom fiscal years are not required.
|
|
The User Interface Settings can be adjusted for individual users. |
False
|
|
Who can import data for all users? |
System Admin and |
|
How does the Import Wizard perform matching when updating records? |
By Salesforce ID
|
|
What are the three report types available when creating custom reports? |
Tabular, Summary and Matrix
|
|
Standard Fields are? |
Created by SF and comes in Org. Field properties not editable.
|
|
Can standard fields be removed from the Page Layout?
|
True
|
|
Who can create Custom Fields? |
Administrators.
|
|
What are the field property options for Custom Fields? |
Required,
Read-Only, External ID, Unique |
|
What objects have standard business processes? |
Leads
Sales (Opportunities) Cases Solutions |
|
What do Business processes do? |
Business Processes track sales,support,solution,cases
|
|
Define the system Admin profile. |
"Super User" - Can customize & administrate the Org
|
|
Define the Standard User profile. |
Can view, edit & delete their own records
|
|
Define the Solution Manager Profile. |
Standard user perm + can manager solutions & solution categories
|
|
Define the Marketing User Profile. |
Standard user perm + can import leads for the Org
|
|
Define the Contract Manager profile. |
Standard user perm + edit, approve, activate, delete contracts
|
|
Define the Read Only Profile. |
Can only view records
|
|
True or False: A checkbox can be a controlling field in a field dependency? |
True
|
|
How many instances of personal tags can be applied to records? |
5000
|
|
What is required to create a new user? |
Unique Username in email format.
Locale Settings Profile - Standard or Custom Role |
|
A company has a custom field "Hours Worked" and the sys admin is tasked to create a validation rule so that field |
F
|
|
What are the Org Wide Default permission options? |
Public, Read, Write (Transfer on Leads/Cases)
Public Read, Write Public Read Only Controlled by Parent (on Master-Detail Relationships). Private |
|
The number of calculated values per report. |
5
|
|
Describe the methods to allow access to the application? |
Web Browsers(UI)
API (Connect for outlook,Connect for Lotus notes,Office edition,online edition ,Data Loader) Mobile application(blackberry) |
|
When you delete a product, the opportunity associated with that product will be suspended until further action is taken. |
B
|
|
What can Delegated Admins do? |
View All & Modify ALL Access by Object
|
|
What are Public Groups? |
Sharing between Users, other Public Groups,Roles and Roles/Subordinates
|
|
What do Sales Teams do? |
Focuses on Opportunity Records being shared to a specified group of users based on the Opportunity Owner.
|
|
What do Account Teams do? |
Focuses on Account Records being shared to a specified group of users based on the Account Owner
|
|
The number of business hours that can be set for the organization to operate: |
D
|
|
As a system administrator you can create page layout in the console and assign it to profiles. |
A
|
|
How does a Profile differ from a Role? |
Profile controls what a user can do with records (read, create, edit, delete. The Role controls the level of visibility that users have to organizations data.
|
|
What is a roll-up summary field? |
B
|
|
When would you choose to build a Public Group? |
To simplify the number of sharing rules built or when defining folder or list view access.
|
|
Who can manually share records? |
Record Owner, Anyone above the Record Owner in Hierarchy & the System Admin
|
|
How are Folders used? |
To organize reports, dashboards,communication templates and documents
|
|
Why utilize Account Teams and Sales Teams? |
Teams are used for collaboration, sharing, and for reporting purposes.
|
|
Where do images for email templates, Cloud Scheduler,etc. need to be stored? |
In SF Documents
|
|
What does a workflow approval process do? |
It electronically captures a business approval on a SF data record.
|
|
What elements are required for a workflow approval process? |
Approval Action
Approval Process Approval Request Approval Steps Assigned Approver(s) Email Approval Request Initial Submission Action Final Approval Action Final Rejection Action Outbound Messages Record Locking |
|
Inline Editing updates the field when |
B
|
|
True or False, Final reject actions in a workflow approval process can include actions such as email alerts. |
True
|
|
True or False. Record locking in a workflow approval process prevents users from editing a record only if |
False
|
|
True or False. Data Validation Rules are forumulas that evaluate, "True". |
True
|
|
When are data validation rules executed? |
A User Saves a Record
Before records are imported Using the Data Loader and/or other API tools |
|
According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for |
A
|
|
When you define a Data Validation Rule, what must you also define? |
The error message.
|
|
What does the default locale impact? |
The format of date and number fields.
|
|
Can you set Standard and Custom fields as unique or required using the Property feature? |
No, only custom fields.
|
|
Which objects have built in import wizards? mmm |
Accounts
Contacts Leads Solutions Custom Objects |
|
Do opportunities or cases have import wizards? |
No.
|
|
Can the DataLoader access all objects? |
Yes
|
|
Is the DataLoader Cloud based? |
No, it must be installed.
YES!!! |
|
What database actions can the DataLoader perform? |
Insert, Extract, Update, upsert and Delete
|
|
True or False. To log into the Data Loader, the IP address must be a trusted IP or the User must know their security token. |
True
|
|
When is it appropriate to use the Import Wizard versus the Data Loader? |
Need to prevent duplicates and when the Admin needs to choose whether to trigger Workflow rules (or not)
|
|
What are Standard Reports? |
Out of the box reports from SF
|
|
True or False. Standard Reports May be used as a starting point for Custom Reports |
True |
|
Which takes precedence: User's language setting or Company profile default language? |
User's language setting.
|
|
True or False. Custom Summary Formulas are based on hard record values but used to create a temporary |
True
|
|
Define the Tabular Report. |
Define the Summary Report.
Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components. |
|
Define the Matrix Report. |
Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and |
|
The Director of Sales wants a report that meets the following criteria: |
The Tabular Report
|
|
The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report |
The Summary Report
|
|
The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by |
Matrix Report.
|
|
The new charting engine allows for greater customization and creation of charts including: |
Bar
Line Funnel Donut Pie Combo Charting |
|
Based on existing Master-Detail and Lookup relationships between objects, Sys Admins can create Custom Report Types to: |
Choose which standard and custom objects to display
Define both inner and outer joins Select which fields can be used as columns |
|
True or False: The running user of a dashboard overrides the sharing model to see the high-level summary data for everyone at the level of the Running User and below. |
True
|
|
Dashboard components can consist of: |
Chart |
|
True or False; There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed |
True
|
|
How many app exchange apps can you install in each Salesforce Edition?? |
NEED TO LOOK UP THIS ANSWER |
|
Can you uninstall an AppExchange application once it has been deployed? |
Yes
|
|
Where are Cases created? |
On the Cases Object and Account or Contact Related Lists.
|
|
How are Cases assigned? |
Assignment Rule
|
|
True or False: The Self Service Portal and Customer Portal are the same technology? |
No.
|
|
What are the steps to setup a console? |
1. Create console layouts to define what objects are available
to users in the console's list vew frame. 2. Set up the Console mini view. 3. Define mini page layouts to customize the fields and related lists of objects that display in the console's list view. 4. Assign Profiles to a console layout to provide users access to specific objects in the console's list view. 5. Add the Console Tab - set to Default On. Will need to add through Customize Tabs. |
|
Custom Objects can include? |
Custom Tab
Field History Tracking Sharing Rules Queues Used in Approval Processes May have Master/Detail or Lookup to Parent Object records May have Custom Object Permissions |
|
Determine if the description is Master/Detail or Lookup:
Child is deleted when parent is deleted. |
Master/Detail
|
|
Determine if the description is Master/Detail or Lookup:
Lookup field on child is always required. |
Master/Detail
|
|
Determine if the description is Master/Detail or Lookup:
For reporting parent and child fields available |
Master/Detail
|
|
Determine if the description is Master/Detail or Lookup:
Up to 25 such relationships |
Lookup
|
|
Determine if the description is Master/Detail or Lookup:
No inherited sharing |
Lookup
|
|
True or False: Each workflow rule applies to a single object, such as leads, accounts, or opportunities. |
True
|
|
True or False: Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign |
True
|
|
True or False: Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria |
True
|
|
True or False: Workflow rules are triggered when a standard object in a master-detail relationship is re-parented, even if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria. |
True
|
|
True or False: Workflow rules never trigger on converted leads |
False: Workflow rules only trigger on converted leads if validation and
triggers for lead convert are enabled in your organization. |
|
T or F: Workflow rules on custom objects are automatically deleted if the custom object is deleted. |
True
|
|
T or F: You can't package workflow rules with time triggers. |
True
|
|
T or F: Workflow rules trigger automatically and are visible to the user. |
False: Workflow rules are invisible to the end user.
|
|
T or F: You can create email alerts for workflow rules on activities. |
False: You can't create email alerts for workflow rules on activities.
|
|
T or F: Saving or creating records can trigger one rule. |
False; Saving or creating records can trigger more than one rule.
|
|
T or F: Changes you make to records while using Connect Offline are lost. |
False: Changes you make to records while using Connect Offline are evaluated by workflow rules when you synchronize.
|
|
Salesforce.com processes any rules in what order? |
1. Validation rules
2. Assignment rules 3. Auto-response rules 4. Workflow rules (with immediate actions) 5. Escalation rules |
|
T or F: There are no exceptions to the role heirarchy based sharing? |
False Contact sharing rules do not apply to private contacts. Notes and attachments marked as private via
the Private checkbox are accessible only to the owner and administrators. n option on your organization-wide default allows you to ignore the hierarchies when determining access to data. Events marked as private via the Private checkbox are accessible only by the event owner. Managers in the role hierarchy cannot view or edit their subordinate's records if they do not have the “Read” or “Edit” user permissions for the type of record. Object permissions are set on a user's profile. |
|
Who can delete records? |
The ability to delete individual records is controlled by administrators, the record owner, users in a role hierarchy
above the record owner, and any user that has been granted “Full Access.” |
|
Where do Chatter Feeds Display? |
On the Home tab, where you can see your updates, status updates of people you follow, and updates to records you
follow and groups you're a member of • On profiles, where you can see updates made by the person whose profile you're viewing • On records, where you can see updates to the record you're viewing • On Chatter groups, where you can see updates to the group you're viewing |
|
What are Chatter Groups? |
Chatter groups let you share information with specific people. For example, if you're working on a project and want to
share information only with your team members, you can create a Chatter group for your team. Chatter groups include a list of members, a Chatter feed, and a photo. You can create the following types of Chatter groups: • Public: Anyone can see the group's updates, but only members can post updates. Anyone can join a public group. • Private: Only members can see and post updates. The group's owner or managers must add members. |
|
T or F. You can enable Chatter in your organization without updating to the new look and feel? |
False. Enabling Salesforce Chatter also enables the new user interface theme, which updates the look and feel of Salesforce.com.
|
|
What happens if chatter is enabled in an org with 15 or fewer users? |
All users automatically follow each other.
|
|
True or False? Chatter is not available for Mobile Users? |
False. You can enable Salesforce Chatter for Salesforce Mobile users by including the News Feed object in your mobile configurations' data sets.
|
|
[628] Which fields cannot be followed in Chatter?
|
Auto-number, formula, and roll-up summary fields
- Encrypted and read-only system fields - The Expected Revenue field on opportunities |
|
What is the Cloud Scheduler? |
Cloud Scheduler allows you to request meetings with your customers, and have your customers select when they can meet
before you confirm the meeting. |
|
How does Cloud Scheduler Work? |
When you use Cloud Scheduler to request a meeting, Salesforce.com creates a unique Web page for your meeting that displays the proposed meeting times.When invitees visit the page, they select the times that work for them, and send you a reply. Salesforce.com tracks all the responses so you can pick the best time to meet when you confirm the meeting.
|
|
T or F: You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to. |
False. You must have at least read access to the contacts, leads and person accounts that you request a meeting with.
|
|
How many people can you send an invite to at a time using Cloud Scheduler? |
You can invite up to 50 people to a meeting.
|
|
Which object cannot use sharing rules to manage access? |
d. Managed Package
|
|
What is the process to create a custom app? |
a. Create new App, select logo, assign profile
|
|
Which is true about Storage Limits? |
b. Salesforce will not allow user to upload data
|
|
Which permission allows a user to create a new solution? |
c. Create
|
|
If you delete a case, which two also get deleted? |
c.Event d. Attachments |
|
When a user refreshes a dashboard, who does the dashboard get refreshed for? |
a. The user and all those who have access to the dashboard
|
|
Report charting is only available for: |
a. Summary and Matrix reports
|
|
Which information not captured on user record in Salesforce? |
b
|
|
Create ads that display on search engines is possible in Salesforce using |
D
|
|
Which of them is not a Standard Business Object |
C
|
|
It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist |
True
|
|
In List View Enhancements, users can export list results to CSV file |
False
|
|
Export to Excel is available for Printable Lists |
False
|
|
Users can search for Public Tags from the Sidebar and Advanced Search |
True
|
|
Personal Tags can not be shared |
True
|
|
When you configure Search Settings for Your Organization, the new value must be between 5 and 50 |
A
|
|
A Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates |
B
|
|
Customizable Forecasting cannot be enabled for use with Custom Fiscal Years |
False
|
|
Custom Fiscal Year works on a define once and use everywhere Rule Select |
True
|
|
Which of them is NOT a Profile Component.Select all which are applicable |
g i j
|
|
If a Standard Object is Renamed, the Reports are Renamed based on the new label value |
True
|
|
You can map a custom lead field to a Case |
True
|
|
A custom multi-select picklist can be the controlling field for a dependent field |
False
|
|
Picklist dependency rules are not enforced during Import |
True
|
|
A Lookup Field Relationship Select the correct choice |
A
|
|
What is the limit on the compiled size of the Formula Field Select the correct choice |
D
|
|
What is Not True About Formulas Select the correct choice |
d
|
|
Select which is Not Applicable. What does a Page Layout control |
d
|
|
On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields) |
A
|
|
Page layouts are assigned to users based on Select the correct choice |
E
|
|
History Tracking can be performed on the following Standard Objects Except Select the choice which is applicable |
b
|
|
What is a Record Type? Select the right choice |
A
|
|
An account team can be added by all Except |
B
|
|
The Account Access, Contact Access and Opportunity Access options depend on your sharing model |
a.True
|
|
The Documents tab does NOT contain version control capabilities |
a
|
|
The Create New Folder link will only be visible to users with which permission |
A
|
|
The size limit for documents uploaded is: |
b
|
|
You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow |
A
|
|
Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the |
C
|
|
Which of the following is true about salesforce? |
A B C
|
|
Identify the dashboard components from the list |
B, C
|
|
A Workflow Alert can be tracked in Activity History |
a
|
|
All of the following are true about Validation Rules EXCEPT: |
C
|
|
[676]Standard users can import a maximum of how many account records in a session
a. 500 b. 5000 c. 50000 d. 500000 |
A
|
|
How many records of a custom object can a System Admin import using the Salesforce Import Wizard |
C
|
|
During a lead import, you can choose to enable active assignment rules as part of the import |
a
|
|
You can map a single column from the CSV file to multiple fields in Salesforce SFA. |
True
|
|
You can only import only one language at a time per CSV file |
a
|
|
You can create parent/child relationships directly from the CSV import file |
a
|
|
You are limited to ________ new picklist or multi-select picklist values for any field during a single import |
c
|
|
As an Admin you can schedule regular data imports using the Data Loader |
a
|
|
Your recycle bin record limit is ___ times the Megabytes (MBs) in your general storage |
c
|
|
You cannot delete a product that is used on an opportunity |
a
|
|
You can delete the Standard Price Book or a price book that is on an opportunity. |
a
|
|
Account Teams are not available for Professional Edition |
a
|
|
What are true for the data loader? |
c e
|
|
The user default login hours are 8:00 AM - 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM. What happens ? |
b
|
|
When is a custom object created? |
c
|
|
The organization wants users to view the details of the calendar of the accounts and the ability to add events. |
b
|
|
A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change? |
b
|
|
A particular team needs to track individuals working on cases and the individual roles of the people working on cases. |
d
|
|
An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories? |
a
|
|
org wants to create a follow up task based on a field change. Which is the best way to do it? |
a
|
|
Which is not true about enhanced list views? (choose 2) |
b d
|
|
The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible? |
a
|
|
If the data validation at web-to-lead form fails, who will get error report? |
C
|
|
Dated exchange rates can be set in the time range of |
a |
|
Conditional formatting is available for: |
B
|
|
What can stop a scheduled report-dashboard run? |
C
|
|
Specifying a "running user" in dashboard means |
c
|
|
What is true about look up relationships? |
a c
|
|
Which of these are inherited from objects on homepage in a console layout? |
b c
|
|
If a field on page layout is required and is read-only on FLS, what would the user experience on UI? |
b
|
|
Which statement is true about custom summary formula: |
a A summary formula can't reference another summary formula. |
|
How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year: |
a
|
|
A person account is different from business account because: (any 2) |
a, b
|
|
If territory management is enabled for your organization and a lead is converted, how does it get assigned? |
a
|
|
What can a user do an account record that has been manually shared read/write with him/her? (Select 2) |
a b
|
|
When a case is deleted, following are deleted except: |
C
|
|
What is true about Managed Packages? |
c
|
|
Sharing rules can be formed on the following except: |
d
|
|
Which one of these may be a controlling field and a dependent field? |
a
|
|
What data can you request for in the weekly data export? |
d
|
|
The administrator changes the organization time zone from "pacific daylight" to "central". Which users will be affected? |
b
|
|
Difference between workflow rule and workflow approval process is |
d
|
|
With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2 |
a d
|
|
A custom lead field can be mapped to |
C
|
|
What is the role of "Primary Object" when creating custom report types? |
c
|
|
What is the use of campaign influence feature on opportunities? |
b
|
|
A lead has been converted. Where can we find the campaigns associated with it? Select 2. |
b c
|
|
The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible? |
C
|
|
A sales user wants to have edit access to opportunity but should not be able to import leads and should also be |
a
|
|
The administrator wants to track data over a period of time. Which graph would he use? |
a
|
|
Which graphs rely on grand total for dashboards? |
b
|
|
Which of these has many-to-many relationship? |
D
|
|
Can you uninstall an AppExchange application once it has been deployed. |
a
|
|
All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application.. |
a
|
|
Users with which Permission can install or uninstall AppExchange packages from the AppExchange |
a
|
|
Custom Objects are reportable. |
a
|
|
What is true about a Web-to-Lead? |
a,d
|
|
What is true about Lead Assignment Rule? |
a,b
|
|
Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member. |
a
|
|
If your organization uses territory management, the new account is evaluated by account assignment rules and may be assigned to one or more territories. |
a
|
|
If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion. |
a
|
|
The system automatically maps standard lead fields to standard account, contact, and opportunity fields |
a
|
|
Select all which are true about Contacts Objects |
b d
|
|
Who can view a Campaign in Salesforce.com |
d
|
|
Who can view campaigns? |
D
|
|
You need which permission to specify a running user other than yourself. |
a
|
|
What is true regarding a Running User |
a
|
|
While Scheduling an emailed report the user can choose all except |
b
|
|
Custom Summary Formulas are |
d
|
|
Records in the recycle bin do NOT count against your organization's storage limits |
a
|
|
Salesforce Console only displays views that were previously created. |
True
|
|
The Console's center frame is the detail page view of any record selected from any of the console's other frame. |
True
|
|
The mini view does not display if the record in the detail view does not have records associated with it. |
True
|
|
Recent item and Lookup Hovers use the Record Mini Page. |
True
|
|
Which statements are true about business processes? |
A D
|
|
When using advanced currency management, can a past exchange rate be changed? |
Yes. The change will update all records for that period.
|
|
What happens when you delete a custom field? |
D
|
|
Which of the following can NOT be edited on the Page Layout Editor? |
E
|
|
Why would you create different Record Types? |
D
|
|
Which of the following are reasons for creating a Validation Rule? |
C
|
|
Which of the following are formats that you can use for creating a custom report? |
B
|
|
Which type of field could you use to create a relationship between a custom object and another object? |
A
|
|
Which of the following was NOT a new feature in Summer 09? |
D
|
|
Data storage include the following: (check all that apply) |
C D E
|
|
[761] Select all that are custom field types. (check all that apply)
A. Phone B. List Box C. Number D. Percent E. Email |
A C D E
|
|
What objects may be imported or updated using the Import Wizard? (check all that apply) |
A C E
|
|
Advanced filter conditions can be applied to a roll-up summary field |
B
|
|
Can you include attachments in the Data Export. |
True
|
|
Roll-up Summary fields and formula fields are always read only on detail pages and are available on edit pages. |
B
|
|
Sales User is a standard profile. |
B
|
|
Partner portal and customer portal users aren't required to activate computers to log in. |
A
|
|
A solution can only belong to one category. |
B
|
|
f the primary object on a custom report is a custom object, and the custom object is deleted, then the custom report |
A
|
|
Queues can be setup for which objects? (check all that apply) |
A D E
|
|
When setting up an user, the first name of the user is not required. |
A
|
|
When you delete a case: |
B
|
|
The standard object permissions are: (check all that apply) |
A C D E
|
|
"#Error!" displays on report cells if your custom summary formula output is over 18 digits. |
True
|
|
“#Too Big!” displays on report cells if your custom summary formula output is over 21 digits.When this happens, check your formula for calculations that could result in more than 18 digits.
The summary types Sum, Largest Value, Smallest Value, and Average are not available for use with the Record Count field. [779] When would you choose to build a Public Group? |
To simplify the number of sharing rules built or when defining folder or list view access
|
|
You can use the import wizard to erase existing field values. |
Yes. The "recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data.
|
|
To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible. |
True
|
|
What is the limit of Look-up Relationships per object? |
25
|
|
Joe imports records for Sara, a non-active user. Sara's records will be assigned to Joe. |
True
|
|
What is the limit of Master-Detail Relationships per object? |
2
|
|
Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message. |
False
|
|
If you delete a report and change your mind, you can retrieve it from the recycle bin. |
True
|
|
Existing records that meet the Workflow Rule criteria trigger the Rule. |
False
|
|
You cannot mass remove records from an approval process; removal of records must be done one by one. |
False
|
|
Formula fields can be converted from or to other field types. |
False
|
|
If you change the data type from a Checkbox to a Picklist, it can cause data loss. |
True
|
|
You delete the Custom Field 'Region'. All data related to 'Region' will also be deleted. |
True
|
|
Which of the following statements are true about Import wizard? |
A C |
|
Formula cannot reference any field that is restricted by Field level security |
B
|
|
Record types are used to implement custom business processes by associating them to specific |
B
|
|
How many lead assignment rules can be active at one time? |
A
|
|
Which of the statements are true for Cases |
A B D
|
|
A virtual storage that can be used to group on criteria such as skill requirements, product categories, |
A
|
|
How many External ID fields can you have per object? |
3
|
|
When creating a custom report type Making the status “In Development” hides the custom report type and any reports created |
A
|
|
Select the user permissions which override field-level security (Select all that apply): |
A B D
|
|
Which of following is granted by the Manage Territories Permission (Select all that apply)? |
ABDEF
|
|
You can enable field encryption by: |
B
|
|
What is the maximum length of the alias field? |
C
|
|
If single sign-on is enabled for your organization, API and desktop client users cannot log in to Salesforce CRM unless their IP address is included on your organization’s list of trusted IP addresses or on their profile, if their profile has IP address restrictions set. |
A
|
|
When creating a recurring event what are the maximum occurrences by interval? |
B
|
|
Which of the following special picklist fields are not available for record types because they’re used exclusively for sales processes, lead processes, support processes, and solution processes |
ABCD
|
|
Can I change the location of Chatter feeds? How? |
C
|
|
You have a custom object called "Widgits" which has a Master-Detail Relationship with Accounts. What happens when you delete an account with associated Widgits? |
B
|
|
What are the Start of Day and End of Day fields used for on the User Object? |
A
|
|
Roll-up summary and formula fields are always read-only on detail pages. |
A
|
|
If you relabel a Standard Object the standard list views on every Salesforce tab will automatically be renamed |
B
|
|
Which of the following is true if you remove the "Read" permission from a users profile for a standard object? |
B
|
|
How long does a backup data export remain on Salesforce CRM before it is automatically deleted? |
C
|
|
If you give a user the “Weekly Data Export” permission, which is needed to export data, he or she has view access to all data |
A
|
|
Which field on the user record controls the currency for quotas, forecasts, and reports? |
C
|
|
When transferring leads to a queue open activities are also transferred. |
B
|
|
When do scheduled dashboard refreshes occur? |
A
|
|
When you transfer an Account which of the following objects are automatically transferred? |
B
|
|
You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client". You enter the |
B
|
|
When creating a custom report type all objects display in the Primary Object drop-down list, including those you do not have permission to view. For example, even if you don’t have permission to view leads, leads are available in the Primary Object drop-down list so that you can build lead report types for other users. |
A
|
|
Which of the following are possible with a Master-Detail-Relationship (Multiple Correct Answers): |
A C
|
|
Which of the following are true about the Default Division field on the User object |
B (does not restrict.... at any time missing)
|
|
What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply). |
A B D
|
|
Which of the following are options when transferring accounts (Multiple correct answers) |
ABCDE
|
|
Which of the following statements is true about Dashboard Refreshes? |
B
|
|
You can create which of the following types of email templates (Multiple correct answers): |
A B D F
|
|
What is the maximum length of any auto-number field? |
B
|
|
If your org is configured for data export, you can generate backup files manually how often? |
B
|
|
What is the max length of the field type "Text" ? |
C
|
|
What is the maximum length of the field type "Text Encrypted"? |
B
|
|
Lookup relationship fields are available in Personal Edition |
B
|
|
Which of the following utilize the "Automated Case User" (Select all that apply): |
A C D
|
|
If a user’s profile contains log in hour restrictions which of the following time zones is used to calculate |
A
|
|
Roles are available in Personal and Group edition |
B
|
|
Which of the following are true about the field type "Text Area(Long)" ? |
D
|
|
If your organization has territory management, account and opportunity list views can be restricted by(Select all that apply) |
AB
|
|
Which of the following are true about Web-to-Lead |
A B
|
|
The relationship group wizard lets you create and edit relationship groups regardless of field-level security. |
A
|
|
For each profile, you can set the hours when users can log in and the IP addresses from which they can log in. |
A
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Which of following is granted by the Manage Cases Permission (Select all that apply)? |
ABCD
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You cannot delete all the record types for an object if the object is referenced in which of the following: |
A
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Which of the following are true about mapping fields for lead conversion (Multiple correct answers): |
ACEF
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You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field? |
B
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If your org is configured for data export, you can schedule automatic backup files at what intervals? |
C
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Formula and roll-up summary fields are included in backup exports |
B
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Regardless of what language is selected on the user record, all online help is displayed in the organization default language. |
B
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You can map custom lead fields to standard fields on the Account, Contact, and Opportunity. |
B
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Which of the following statements is true about transferring leads? |
C
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Email templates used in all of the following features must be public and active EXCEPT |
B
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What is the purpose API Token field on the User object? |
B
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You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts |
B
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What is the maximum length of a Text Area? |
B
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The Marketing User checkbox on a user record allows users to do which of the follow actions(Multiple correct answers): |
ABCD
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A default person account record type named “Person Account” is automatically created when person accounts are enabled for your organization. |
A
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When users log in to Salesforce, either via the user interface, the API, or a desktop client Salesforce CRM confirms the log |
C
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Identify the statements that define Apex data loader? |
B D
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Roll-up summary fields are not visible to users if they reference fields the user can't see. |
B
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When creating a custom list view you can display fields that are not on your pagelayout for that object? |
B
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Which of the following statements is true about person accounts in backup exports? |
A
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If you schedule a dashboard refresh on the 31st day of every month, will the dashboard refresh in months without a 31st day? |
B
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You can create a custom report on solution categories and solution categories are available in list views. |
B
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Your System Administrator must reset your password for you if you lose it. |
B
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I can access a "list view" of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so |
A
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Which of these is NOT true of “list views” in SFDC: |
B
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The “Open Calendar” link below any list view can be clicked to display a view of my calendar. |
A
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Records & Record Detail Pages: I can edit data for multiple records at once by selecting each of them within a list view, |
A
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Records & Record Detail Pages: SFDC lets me print list views for Accounts, Campaigns, Cases, Contacts, Leads, or Opportunities. |
A
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Records & Record Detail Pages: What is NOT true of hover links in SFDC? |
D
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Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce. |
A
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Adding Records: If I add a duplicate record because I haven’t searched before adding a new one, the following events will be likely to happen: |
ADE
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Adding & Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments? |
A
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Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field |
A
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Editing Records: Which of these is NOT true? I can edit fields by: |
D
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Editing Records: Required fields are marked by which color? |
C
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Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to: |
B
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Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity? |
D
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When I qualify a lead, the lead then automatically becomes (select all that apply): |
ABC
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When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank – Red Package). |
A
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You are about to enter a new lead from a cold call into SFDC. What do you do first? |
A
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Accounts can be created by converting a lead to an opportunity, or by manual entry. |
A
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Which will appear on your pipeline report? |
B
|
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Which definition best describes “accounts” and their relationships with other record types in SFDC? |
B
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|
SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the |
A
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Select the option that is NOT true of the “stay in touch” feature in SFDC: |
C
|
|
Select the option that is NOT true of opportunities: |
D
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Task Records are "to-do" lists, are date sensitive, and must be completed before they move to my Activity History. |
A
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Which option is NOT true of events? |
B
|
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Which one of these is NOT a recorded “activity” in SFDC? |
B
|
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I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history. |
A
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|
I can merge 3 records at a time in SFDC to clean up dupe. |
A
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Which of these is NOT true: it is possible to import my existing contacts from Outlook by: |
B
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|
|
False
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Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings? |
A C D
|
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A manager wants to pend all task assigned to his team so that the due date will be pushed a few days forward. |
D
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How many objects may be imported or updated using the Data Loader? |
1
|
|
Which of the following is inline editing not supported? |
A C F
|
|
What would you change if all of your online help was displayed in English and you wanted it to be German? |
A
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|
What steps are part of the process to enable Multi-Currency in an organization? |
B D
|
|
To track revenue gain or loss based on currency fluctuations, you must implement |
D
|
|
When importing Lead records you must use _______ Currency |
B
|
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Once you define a custom fiscal year structure, your company can not return to the standard fiscal year calendar. |
True
|
|
If you defined a custom fiscal year structure, your company can not revert to the Gregorian calendar for fiscal purposes. |
True
|
|
You can rename standard Tabs and Objects. |
True
|
|
When a record is deleted it sits in the recycling bin for 30 days |
True
|
|
When a field is deleted it sits in the recycling bin for 30 days |
False
|
|
When controlling and dependent fields are available in Connect Offline... |
B
|
|
What type of relationship should be built for a one-to-one? |
B D
|
|
When creating a Many-to-Many relationship you will need to use a |
A
|
|
A Look-up field can look up to what? |
C
|
|
When are custom fields removed from the recycle bin? |
45 days
|
|
Which administrative permissions are necessary in order to edit profiles? |
B
|
|
Methods to automate leads? |
Web-To-Lead
Email Templates Auto response rules |
|
Relative Dates in Report |
Today
Tomorrow Yesterday Last week |
|
Report are available on the following tabs |
B
Users can access reports from the Report Tab, an objects home page, a reports URL, a scheduled mail and custom links |
|
Which of the following records can not be mass transferred? |
D
|
|
You can use inline editing to maintain all detail pages in the application except for....? |
Documents and Forecasts
|
|
Environments: |
Production : Realtime |
|
Through the Web-to-Case function, how is that case associated with a contact? |
B
|
|
Data validation rules impact all supported objects except for... |
Forecasts and Territories
|
|
List the objects that may have Sharing Rules |
• Lead
• Account • Contact • Opportunity • Case • Campaign • Custom Objects Sharing rules can be established between: • Public Groups • Queues • Roles • Roles and Subordinates |
|
Does access to folders respect the role hierarchy? |
No. Access to folders is explicit.
|
|
When creating users, does the alias need to be unique? |
No
|
|
When using Territory Management, can an opportunity be associated with multiple territories? |
No. Accounts and Users can be associated with multiple opportunities but Opportunities can only be in one territory.
|
|
Do users have to display the jump page every time they create a new record? |
No, users can choose to accept the their profile's default record type. To do this, users may navigate to Setup-My
Personal Information- Record Type Selection |
|
If I'm looking at a detail page, how do I know what record type it is? |
For tabs that have multiple record types defined, you can look at the Record Type field on the page. However,
this field must be added to the page layout. |
|
What happens if you add a picklist value to a field when there are multiple record types? |
You will be promted to select the record type that should include the new value.
|
|
Which tabs are restricted from multiple record types? |
Home, Forecasts, Documents, Reports, Consoles and Web tabs
|
|
Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what? |
Business processes
|
|
What objects in the Org Wide Defaults allow you to do a public read/write/transfer? |
Leads and cases
|
|
List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard: |
Jump Start Wizard only allows for a single approver.
|
|
Describe the components of the Console tab: |
Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout
|
|
When can inactive assignment rules be run on leads? |
During lead import
|
|
Who can submit an idea to Salesforce.com IdeaExchange? |
D
|