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9 Cards in this Set
- Front
- Back
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good listener |
asking questions to clarify something the speaker said |
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30 years |
the physician must keep the former employees record proving that she reviewed the exposure control plan and information about the exposure according to OSHA |
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close-ended question |
"Do you have someone to frive you home?" |
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communication barrier |
using medical terminology and abbreviations when speaking to patients |
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passive listening |
leaning forwrd, nodding, and then providing an answer at the end of the description |
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sublimation |
type of nonadaptive coping mechanism, when a patient is nerbous and cleans to use up her nervous energy |
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A |
safety step of calling 911 during a fire |
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phone emergency |
take care of patient 2 before returning to patient 1, no matter how long it takes |
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follow the script |
to determine in which order multiple calls should be handled |
