Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
23 Cards in this Set
- Front
- Back
|
Tool used to check your schedule, training, and request a personal day
|
Data Warehouse |
|
|
Effective Remedy Tickets worklog examples
|
associated alarms, status of affected equipment,
Full Name & Number of people spoken with, documentation of steps taken from alarm receipt to resolution |
|
|
When you eat, take personal calls, or go to the restroom you need to use CTI to put yourself on _____
|
Break
|
|
|
Troubleshooting |
A large amount of alarms just came in on your Alert Manager group filter and you need time to investigate. You can use CTI to put yourself on _____. |
|
|
When a site goes OOS (out of service) it is important to _________.
|
make a ticket and follow FCC proceedures
|
|
|
What does OLA stand for? |
Online advisor
|
|
|
What feature within Alert Manager would you use to obtain details and troubleshooting steps about that alarm?
|
OLA
|
|
|
What color is the active IVR alarm in Alert Manager? |
Blue
|
|
|
What color is an expired IVR in Alert Manager?
|
Pink
|
|
|
Should you reset equipment at a cell site without calling an IVRed tech first? |
No
|
|
|
Important handoff items |
site outages, notify in AM, ongoing maint
|
|
|
Someone is near one of our antennas. After telling them to step away and obey all posted signs, you should?
|
Open a Remedy Ticket with Network Type: RF Compliance |
|
|
If there is a problem at a cell site that doesn't take place from ______ local market time on a weekday, or takes place on a holiday, call the on-call cell tech. |
8AM to 5PM
|
|
|
Maintenance Window for cell sites |
11PM to 5AM
|
|
|
When someone calls for a COW (cell on wheels)during a natural disaster, I should NOT _______
|
transfer the call
|
|
|
V-CRT |
a form for natural disasters
|
|
|
Towerlight tickets for sites maintained by ATC are assigned to who in Remedy?
|
NOC Compliance
|
|
|
When a towerlight is maintained by VZW, any tickets for it should be assigned to? |
the field/cell tech
|
|
|
Someone calls asking for information about a customer's account. After gathering their information, you would get them in touch with ______.
|
Legal
|
|
|
Granite/XNG
|
contains information about a site, including the ciruit id and telco contact information |
|
|
What tool do you use to investigate attach failures?
|
RTT
|
|
|
Environmental alarms for a HUB site should be called out to |
the cell tech, manager, and director
|
|
|
ENII Application
|
FAA operated website which lets you properly and efficiently create or cancel a Notice to Airmen (NOTAM) for Tower Light issues
|
