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7 Cards in this Set
- Front
- Back
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What does P.A.C.E. stand for and what is the description for each letter? |
P- Personalized Pace : We respect the time and all other commitment our guest have when considering how we pace their meal. A- Attentive Service : All needs of our guests are being anticipated and met. (ex. refills) C- In a Caring Environment : We provide beautifully crafted Italian food served by people who treat them like family. E- Done with Excellence : We provide and experience that is post worthy |
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Explain pivot points and why they are important. |
Pivot point are the order in which the guests order in placed based on how their table is set. For instance the guest to the servers left will be "Guest 1" and all other guest are then taken clockwise and entered into DASH in that form. The tray is then set up with the food in that same order. We do this so we don't have to auction off each meal item once it gets to the table. It's important to remember who ordered what and this is an easy method to remember. |
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How should you set up your table? |
Sugar Caddy should be in the center of the table side by side with the salt and pepper shakers with salt on the right and pepper on the left. Table Tents should be in the center of the table. Ziosk is at the edge of the table facing the server. Wine Glasses should be aligned with the right arm of the chair. 2 glasses for a regular table. 3 for a larger table. |
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What is a service partner and what do they do? |
Your service partner is another server who is next to your section. They help you with refills, pre bussing, and other needs the guest may have. You are expected to do the same. |
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What is the proper way to Greet a customer? |
Welcome guests within 30 minutes of being seated and place a coaster in front of each guests to signal that this table has been greeted. Suggest drinks and appetizers using table tents and ziosks (pictures sell). Remember to offer a complimentary wine sample (ID before you pour) Take orders and deliver drinks and at lunch offer to take their entree order as well. Remember to repeat the order back to them for accuracy. Enter all orders (including wine samples) into DASH |
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What is the proper way to Deliver the food to the table. (Greet, Eat, Go!) |
Deliver food in the appropriate order and be sure to repeat each order as you set them down. Warn guests of hot plates and offer freshly grated cheese. Check back in 2 minutes to offer refills and prebus any dirty dishes as well as ask how everything tastes. Prebus by removing dirty plates when your guest is finished with it. Recommend dessert using ziosk and table tent. Recommend sharing or boxing the dessert to go. Also offer an after dinner drink. |
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What should you do at the end of the meal? (Greet, Eat, Go!) |
Deliever check in a black check book topped ith a personalized guest connection card and one mint per guest. |
